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based on 18802 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Out standing...........just as advertised on the Chick's. Great service
Best part of the service was your technician, JOHN PARRY! He did a great and thorough job of cleaning our carpet. He explained everything that he was doing and took very good care of our belongings.
Before leaving, he made certain that our furnishing were in the correct place and that the carpet was as dry as possible. He gave great directions on how to proceed for the rest of the day until the carpet was dry.
My wife, who was in the bedroom with our dog, did not see the carpet until he had left. Her comment, after looking at the rooms that had been cleaned was.."It looks like new!!" The carpet is several years old and we have a pet with a problem that causes her to regurgitate her food frequently. No spots or stains remained. The carpet was left with a very fresh odor too!
Jack Schaaf
Efficient, clean and love the "clean" smell when finished.
Promptness, ease of scheduling, end results, professional
Very professional and does a great job.
Cleans the carpet very well
The guy who came and cleaned my carpets was very professional and did a great job!
I was throughly impressed with the entire service. From the beginning on the phone and by the technician calling before arrival. But, especially the quality of work done in a very timely and efficient manner.
very professional and courteous. technician answered all of my questions and did a great job. the company used quality equipment, including wall/corner protectors for their hoses and clean sprayers and hoses.
I think the prices are rather expensive. I only had a room and a hallway and felt like I paid an awful lot for that. Also, there are a few spots that are worn that came out not looking as good as I was hoping.
Our technician was awesome and he did such a great job on our carpets. He was so good we will request him next cleaning. Great job all around!!
Brought back color into a 45+ year old carpet. Don’t know how they did it. Got all fringe light and bright again. Not my experience with carpet cleaners in the past. Delivery men are professional, kind and helpful.
Patrick was terrific! Great communication and service. Our carpet always looks terrific and dries so fast!
Great service!
The technician was friendly, covered his shoes and protected the walls from the hoses. He did a great job cleaning the carpets and used several fans to decrease drying time.
Thank you ☺️
Great service
Good communication from the person coming to my house. The difference between before the cleaning and after the cleaning was unbelievable. Wow! Carpets dried quickly. The process was complete in a very short time. Excellent service and product
The service was great and timely and thorough. The representative who cleaned was friendly and professional and perfect.. But, it is ultimately quite expensive, especially compared with other providers in the area, even for clean carpet cleaning. It’s easily twice the cost. That’s the only reason for an 8 instead of a 10.
Cleaned well, a little pricey at 408 for my dog areas and more thorough at 1000 was ridiculous but satisfied with cleaning. I have to go to another company for large area rug and runners, hate to do that so might have to stay with heaven’s best for everything since I do not like to have to do two appointments on rugs.
Professional and thorough.
Carpet looked amazing! Great job!
Too expensive....over $900
Very thorough with answers Tevin
It dried so quickly.
Most stains came out
I have already recommended to 2 friends
Clean cleaning
I was happy with my carpets after they were cleaned
Very pleased with how quickly they dried. I do feel the price is very high for the what I had done.
Friendly and on time technician who did a great job!
Technician was very conscientious and took precautions to protect corners and moldings. He carried hoses and didn't drag them across our hardwood floors. He was very knowledgeable about other services Zerorez could provide.
I feel like traffic pattern "stains" can be worked on better. The technician did a great job explaining that it's difficult to get those stains out. But I feel that more effort could be put into it besides a quick pre-treat and quick scrub.
The edges of the carpet is very dirty due to inadequate cleaning from previous owner. I pointed the areas out to the technician. He gave me an explanation that because it’s close to the wall that I’m getting fallout dirt from the duct work.
I had carpets cleaned on my last house with the same issues and they were able to get it out and they looked great.
I am over all really disappointed on how my carpets look and I can see exactly where he ran the cleaning hose. I won’t be recommending your company nor will I use you again.
I feel you are a little over priced on your furniture cleaning prices.