- Phone: 317-388-5141
- Visit Website
based on 18802 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tevin was great. Accumulated for all of our requests!! Explained everything so that we understand what was happening with the carpet and solution etc etc. his customer service is great. Really great!! He took his time and didn’t seem to be in a rush to finish the job and move onto the next.
The upholstery and carpet cleaning was great. The service person was efficient and personable. We had 3 area rugs that had to be sent out to the “rug spa.” They look great also. Our only complaint was they were not delivered back to us on the date we expected and we had to call to find out when we could get them. This caused us some problems because our Christmas guests were arriving before we got the rugs back.
John was very thorough and he knows what he is doing!!!! He rectified a prob we had with the prior tech was out! John should train all techs!!!!
Katharine thank you for your help and understanding! Your co and service stands out when Johns involved! Thank you so much!
Unfortunately we are dissatisfied with the cleaning of our area rug. The edges seem to look worse than before the cleaning. The rug was still wet 14 hrs after cleaning - we did not walk on the rug at all during those drying hours. Also, there are a couple places where the rug doesn't lay flat and is rippled a bit. The rug is one year old and this is the first cleaning. The household consists of 3 adults and no pets so I feel that it really is not heavily trafficked. If the technician thought the rug would not clean well we would have been glad to not have it cleaned . I truly wish I had taken before and after pictures. Is the rug still useable? Yes, but . . . I will probably replace the rug.
Tech could not get several stains out of the carpet Some stair steps are not clean (some are worse then before being cleaned).
Name removed
Looks great every time!
Noah did a great job cleaning our carpets! We appreciate his promptness and his willingness to answer any questions we had.
Your prices are much higher than your competitors.
Friendly staff and thorough work they do.
Tyler was punctual, polite and profession. He did a wonderful job. The service was easy to book on short notice. I'm very satisfied.
Great results very good service! John was great!
Very thorough & friendly. Love the way it looks & smells after you’re done.
Very good outcome and very courteous folks to work with.
Carpets are very clean! Our service person was on time, polite and professional and did a great job!
Prompt and friendly service plus excellent results.
Super professional and great results!
Very friendly technicians, carpet is very clean.
Prompt Service and good results with your carpet cleaning process. Very pleased.
Our window was 11-2. The technician did not show up until after 5:00 pm. This is completely unacceptable. I called the office, and they said they were having truck problems. The technician was very nice, explained things very well. I gave him a 10 out of 10. We had no issues with him at all.
Our carpets look amazing! Our tech was quick and professional, best experience.
Everything!
Great clean and quick dry. Tevin EARNED my highest recommendation.
Fantastic results, great pricing, and wonderful service. Brandon the tech was absolutely AMAZING! He was so thorough and explained everything. And our dog loved him! ;-)
Noah was terrific! Did a great job and was a very nice, professional young man.
Great job done by your company. This was the second time I have used Zeroerz for my carpet needs and I will continue to call your company to clean mt carpet.
I like that the technicians that come out are punctual, reliable, and respectful! With zerorez my carpets look new again.
Prompt scheduling.
Polite employee.
The carpets look great and the service to clean the wool rug was impressive.. technicians were friendly and knowledgeable
I would recommend Zerorez to anyone who wants to keep their carpets looking new and refreshed. I have used them for carpet cleaning for several years and they always do a great job. They ask where trouble spots might be and when they are finished, which they are fast and efficient, and ask if I am satisfied with the finished product. I am never disappointed.
Not sure if it's as clean as it can be. Also had love seat cleaned. Did not watch tech
What area did he clean? Did he clean pillows. He did not show me what he had done. Looks like some areas of carpet could be cleaner.
Now that everything is dry I have these concerns. For price I paid to clean lovesest, I am concerned.