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based on 18802 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician was very nice and did a great job.
Safe and dries fast!
Your tech was very.
Friendly and fast
Didnt have good experience w 1st cleaning. 2nd cleaning (re-do) was much more pleasant and successful.
With 1st: Prior to cleaning only a few areas were a little soiled looking, but I couldn’t see any difference after carpet cleaning, carpet looked same as before. Plus I had alerted tech to please be careful not to ding, scratch wood or walls. He started bringing the equipment in the house and the hoses were twisted every which way hitting against the door, walls. I made mention and also asked if he had protective guards. He put those up after he untangled the hoses and dragged down the hall. When I happened to watch, he seemed to be tangled up in the hoses and when he removed the protector guard from the corner of the stair banister the banister was chipped w splintered pieces lying on the floor. He said sometimes the guard moves around and does that. There were several other little dings in doors and framing.
Due to my poor rating on the survey, I received an email of concern from the customer service manager. I sent pictures as was requested and sent a follow up email after not hearing back. Nine days after that follow up email, I called Zerorez asking for the manager or owner. (Prior to calling I went to where I bought the carpet, who upon buying the carpet recommended Zerorez. I talked and showed the pictures to the owner and staff. They thought Zerorez should do a re-do by an experienced tech). When I talked w the Zerorez customer service manager, they apologized for not getting back to me and before I could say I wanted a re-do, they offered.
The 2nd cleaning was a much better experience. Patrick was exceptional. Careful, no tangled hoses etc and you could tell he was putting effort into the job. When he sprayed the pre-treat solution and had only done the bedrooms coming down the hall, I could smell it, not strong unpleasant but distinct odor. The 1st tech sprayed that same area and downstairs and I never smelled anything. After 2nd cleaning I not only could see difference in the areas of concern but could even tell difference in feel when walking on the carpet, more plush. With 1st cleaning not only could I not see any difference, I couldn’t feel any.
If I had the 2nd experience first, rating would be higher.
Great job! Everything looks clean and smells much better. The price is awesome and our technician was friendly and very professional.
You get the job done. I have a terrible spot cause by our dog. It comes back over time. I know if I call you it will be beautiful again.
Fast and effective! Brandon did a thorough job, making years of dirt and grime disappear.
The cleaning process was very quick.
easy to schedule, friendly service, professional staff, great smell and CLEAN carpets
Courteous technician who arrived on time. Really cleaned my floors and furniture.
Prompt. Called ahead. Explained the process. Answered all questions. Very professional.
The carpet looked great and the service was excellent.
Very professional and did a great job
courteous, professional, responsible servicemen.
Timely, polite and helpful serviceman. Fast execution.
Our carpet cleaning: we're on the 5th floor in our office building so unfortunately, the much-lauded Zerorez extraction method was not possible. Even though only the Zerorez encapsulation method was available and used, the resulting clean carpet was wonderful.
Another big plus: Matt, the technician who did the carpet cleaning, was very knowledgeable and congenial.
Thanks Much!
:: Jon Moeller, Vertical Edge Consulting Group :)
I like the prompt scheduling and that the technicians are through, friendly and honest.
Quick, efficient service
Our technicians have always been efficient and professional.
I like that the product does not leave a residue.
Love the pleasant smell. Carpet,sofa and loveseat look new. Very nice person that did the cleaning.
Great job prompt and polite
Tevin was very pleasant, knowledgeable and did a great job. Really like the way the carpet feels after cleaning,
The representative who did our work was very thorough and very respectful of our property.
Very professional and my carpets look wonderful!! My carpets are about 3 years old and loverdue for a good, deep clean. I’m impressed with the cleanliness and the helpful attitude of the worker. I would recommend zerorez to anyone looking for a good deal and great looking carpets again.
I like the smell and that there is no rough crunchy feeling afterward
On time, great work, great customer service.
The guys were friendly and efficient, did a great job.
I have had my carpets cleaned by zerorez more than a few times and I have always been extremely satisfied until this last time. When I got home I could barely tell that my carpets had been cleaned. I couldn't smell the usual clean scent (I think it almost smells like oranges) if I remember correctly. I could not feel the freshness in my carpet. My stairs and hallway which have off white carpet just did not appear to again have the "pop" or "fullness" in the carpet that I have gotten in the past from zerorez. In the past I can almost feel a crunch to the carpet or at least it feels fuller once cleaned but not this time.
It works.