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based on 18283 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The employee was amazing. He worked extremely hard. We were so impressed with the results. We had a 3 room clean and pet stain remover in one room. Our house looks and smells better than it has in years.
The next day the carpet had what appears to be blotches of darker carpet and blotches of lighter carpet.
Tom is the gentleman that cleaned the carpet for me in the house we are buying. I thought he was very thorough and answered all my questions.
I have already recommended you to 2 people. First name removed Faros
Effectiveness without soap
There are just a couple of things. Maybe a visit back in a few days to be sure it accomplisted what it need to do;
The other thing was to be careful b/c the.re must be something in your cleaning solution that kills grass. there was a patch right where he was parked and one closer to the house. But seemed to come back ok....I think.
The gentleman that cleaned my carpets was very polite, efficient, and great explaining everything.
He was very nice and edficient. I couldn't believe the lengths he went to to get the stains out ofl my carpet.
did more than I expected regarding moving of furniture
Our tech was very knowledgeable and very helpful! Did a fantastic job on our carpets and especially the tile and grout cleaning. My husband was amazed at how good it all looked and he’s very critical.
Your technician did an excellent job!0
Brandon was very professional and kind. He explained each process and made sure we were happy.
The carpet stains look much better.
Professionalism and thoroughness
My carpet seems lighter & clean. I like the idea of no detergent residue left.
It definitely cleaned the carpets better than anyone else I've used. There was no odor or residue. It dried fast and got out stains that had been there for a while.
On time, tech was very professional .
We like that there is no residue in the carpets after the cleaning. And, the odor is very pleasant.
The technician was also very efficient.
It was easy to make a reservation, Information on the website was helpful. I would have liked to speak to a human being instead of the machine since I am a new client. Please consider having a way to speak to a person with questions instead of doing all communications on-line.
The service man came on time and was very helpful and gave lots of information. The job was done well and with care and I am happy with the results.
I will call on you again.
Name removed
6537 Roxbury Place
Zionsville
I was very pleased with the service I received from Tevin. He was very professional and explained everything in detail. The carpets he cleaned look great as well as the 6 chairs he cleaned. I will definitely use Zerorez again.
Adonis was pleasant, professional, and thorough.
Timely. Good communication. Friendly representative.
You aim to please.
Matt cleaned our ceramic tile & grout and it looks brand new!! He was very courteous & professional!
Brandon Major was the BEST
It must be made perfectly clear that the $50.00 up charge for Pet Smell Neutralizer is per room.
Excellent customer service.
The carpet did not seem clean in some places.
John was very conscientious. It was obvious he cared about doing a good job. We were very pleased with his work and attitude. He's a good man and a good representative o your company.
Dan was our carpet cleaner and he is just FANTASTIC!! He had a long day before even getting to us, and really took his time and did a great job. He should win an award!!
My only issue is with the 'front desk' - and this is really just a 'training' issue.. I realize there are windows of time to expect a person to arrive, and sometimes that gets delayed due to unforseen requirements from a previous customer, but when our 2 hr 'time slot' passed, we were told several times "20 minutes" when that wasn't true at all. We ended up calling 3 times before getting an honest answer.

Very professional Nathan told me what to expect and was honest about what would come clean