Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18283 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 17, 2019 — Rated 10 out of 10 by Jamie Birkle Zerorez Indianapolis
What do you like about our products and services?

Very professional Nathan told me what to expect and was honest about what would come clean

Report a concern   October 17, 2019 — Rated 10 out of 10 by J.K. Zerorez Indianapolis
What do you like about our products and services?

The employee was amazing. He worked extremely hard. We were so impressed with the results. We had a 3 room clean and pet stain remover in one room. Our house looks and smells better than it has in years.

Report a concern   October 17, 2019 — Rated 0 out of 10 by R.K. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The next day the carpet had what appears to be blotches of darker carpet and blotches of lighter carpet.

Report a concern   October 17, 2019 — Rated 10 out of 10 by Debra Pruitt Zerorez Indianapolis
What do you like about our products and services?

Tom is the gentleman that cleaned the carpet for me in the house we are buying. I thought he was very thorough and answered all my questions.

Report a concern   October 17, 2019 — Rated 10 out of 10 by M.F. Zerorez Indianapolis
What do you like about our products and services?

I have already recommended you to 2 people. First name removed Faros

Report a concern   October 17, 2019 — Rated 10 out of 10 by N.K. Zerorez Indianapolis
What do you like about our products and services?

Effectiveness without soap

Report a concern   October 17, 2019 — Rated 8 out of 10 by R.C. Zerorez Indianapolis
What could we do to improve?

There are just a couple of things. Maybe a visit back in a few days to be sure it accomplisted what it need to do;
The other thing was to be careful b/c the.re must be something in your cleaning solution that kills grass. there was a patch right where he was parked and one closer to the house. But seemed to come back ok....I think.

Report a concern   October 17, 2019 — Rated 10 out of 10 by C.W. Zerorez Indianapolis
What do you like about our products and services?

The gentleman that cleaned my carpets was very polite, efficient, and great explaining everything.

Report a concern   October 17, 2019 — Rated 10 out of 10 by Rebecca Johnson Zerorez Indianapolis
What do you like about our products and services?

He was very nice and edficient. I couldn't believe the lengths he went to to get the stains out ofl my carpet.

Report a concern   October 17, 2019 — Rated 9 out of 10 by W.C. Zerorez Indianapolis
What do you like about our products and services?

did more than I expected regarding moving of furniture

Report a concern   October 17, 2019 — Rated 10 out of 10 by Melissa Kunkleman Zerorez Indianapolis
What do you like about our products and services?

Our tech was very knowledgeable and very helpful! Did a fantastic job on our carpets and especially the tile and grout cleaning. My husband was amazed at how good it all looked and he’s very critical.

Report a concern   October 17, 2019 — Rated 10 out of 10 by Steve Hoster Zerorez Indianapolis
What do you like about our products and services?

Your technician did an excellent job!0

Report a concern   October 16, 2019 — Rated 10 out of 10 by J.H. Zerorez Indianapolis
What do you like about our products and services?

Brandon was very professional and kind. He explained each process and made sure we were happy.
The carpet stains look much better.

Report a concern   October 16, 2019 — Rated 10 out of 10 by D.T. Zerorez Indianapolis
What do you like about our products and services?

Professionalism and thoroughness

Report a concern   October 16, 2019 — Rated 10 out of 10 by B.R. Zerorez Indianapolis
What do you like about our products and services?

My carpet seems lighter & clean. I like the idea of no detergent residue left.

Report a concern   October 16, 2019 — Rated 10 out of 10 by Jolene Latta Zerorez Indianapolis
What do you like about our products and services?

It definitely cleaned the carpets better than anyone else I've used. There was no odor or residue. It dried fast and got out stains that had been there for a while.

Report a concern   October 16, 2019 — Rated 10 out of 10 by B.M. Zerorez Indianapolis
What do you like about our products and services?

On time, tech was very professional .

Report a concern   October 16, 2019 — Rated 10 out of 10 by J.D. Zerorez Indianapolis
What do you like about our products and services?

We like that there is no residue in the carpets after the cleaning. And, the odor is very pleasant.

The technician was also very efficient.

Report a concern   October 16, 2019 — Rated 10 out of 10 by N.W. Zerorez Indianapolis
What do you like about our products and services?

It was easy to make a reservation, Information on the website was helpful. I would have liked to speak to a human being instead of the machine since I am a new client. Please consider having a way to speak to a person with questions instead of doing all communications on-line.

The service man came on time and was very helpful and gave lots of information. The job was done well and with care and I am happy with the results.

I will call on you again.
Name removed
6537 Roxbury Place
Zionsville

Report a concern   October 16, 2019 — Rated 10 out of 10 by Shari Ping Zerorez Indianapolis
What do you like about our products and services?

I was very pleased with the service I received from Tevin. He was very professional and explained everything in detail. The carpets he cleaned look great as well as the 6 chairs he cleaned. I will definitely use Zerorez again.

Report a concern   October 16, 2019 — Rated 10 out of 10 by K.L. Zerorez Indianapolis
What do you like about our products and services?

Adonis was pleasant, professional, and thorough.

Report a concern   October 15, 2019 — Rated 9 out of 10 by G.L. Zerorez Indianapolis
What do you like about our products and services?

Timely. Good communication. Friendly representative.

Report a concern   October 15, 2019 — Rated 10 out of 10 by T.B. Zerorez Indianapolis
What do you like about our products and services?

You aim to please.

Report a concern   October 15, 2019 — Rated 10 out of 10 by C.I. Zerorez Indianapolis
What do you like about our products and services?

Matt cleaned our ceramic tile & grout and it looks brand new!! He was very courteous & professional!

Report a concern   October 15, 2019 — Rated 10 out of 10 by Greg Hoffman Zerorez Indianapolis
What do you like about our products and services?

Brandon Major was the BEST

Report a concern   October 15, 2019 — Rated 7 out of 10 by K.C. Zerorez Indianapolis
What could we do to improve?

It must be made perfectly clear that the $50.00 up charge for Pet Smell Neutralizer is per room.

Report a concern   October 15, 2019 — Rated 10 out of 10 by Jan Osburn Zerorez Indianapolis
What do you like about our products and services?

Excellent customer service.

Report a concern   October 14, 2019 — Rated 5 out of 10 by L.N. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The carpet did not seem clean in some places.

Report a concern   October 14, 2019 — Rated 9 out of 10 by D.O. Zerorez Indianapolis
What do you like about our products and services?

John was very conscientious. It was obvious he cared about doing a good job. We were very pleased with his work and attitude. He's a good man and a good representative o your company.

Report a concern   October 14, 2019 — Rated 9 out of 10 by Mary Harvey Zerorez Indianapolis
What do you like about our products and services?

Dan was our carpet cleaner and he is just FANTASTIC!! He had a long day before even getting to us, and really took his time and did a great job. He should win an award!!
My only issue is with the 'front desk' - and this is really just a 'training' issue.. I realize there are windows of time to expect a person to arrive, and sometimes that gets delayed due to unforseen requirements from a previous customer, but when our 2 hr 'time slot' passed, we were told several times "20 minutes" when that wasn't true at all. We ended up calling 3 times before getting an honest answer.


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