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based on 18802 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
VERY PROFESSIONAL. PROVIDES GREAT SERVICE!
Love that only water is used! The techs were professional and it took very little time! The price was also very reasonable!
It worked and felt clean and stayed clean.
The carpets feel very clean without residual soaps. However, the pet order in one area is not gone.
Technician was on time. Very polite and answered all my questions to my satisfaction. Wore she covers the total time he was here and cleaned up as necessary. Carpet seem to be much cleaner.
Only criticism I have is the technician had equipment that wasn't working properly. He excused himself, said he needed to go back to the office and I believe he said replace it or fix it. He told me that he would be back in an hour, he was back in about 1 and 1/2 hours which made me late for something I had planned to do in the morning.
In my opinion equipment should probably be checked out before the technician arrives at the customers home to prevent unnecessary delays.
The technician was about 15 minutes early for the appointment, which I actually appreciated. Whiten was very professional and explained what the cleaning process would look like and what the cleaning products contained. He took his time to clean the carpets and included us in the process as much as he could. Our carpets look amazing and he was able to clean the problem areas that I was concerned about. Quinten was knowledgeable and friendly throughout the process. I would and have told my friends and family about how pleased we are with Zerorez and highly recommend their services.
I had a great service tech and the job was done well.
Your technician was amazing! Quinton...
Office not so much. I actually scheduled an 8:00-10:00 appt time online and realized the next day that we had a conflict. I called and spoke to office staff who stated, no problem and gave me times of 10:00-12:00. Great. I then get a confirmation text asking me to confirm from 8:00-10;00. Called and spoke to Melissa and she told me 10:00 was not available, but gladly gave me 12:00-2:00. Great again. I then get a voicemail from Kate stating that my 10:00 appt was no longer available because “too many techs were out with “that ugly bug” and offered me that 3:00-6:00 spot. I was so confused at this point, I didn’t know what time my appointment was.
I suggest you pay your techs more money and treat them better if any of them were as conscientious, courteous and hard working at my tech was, but I know they don’t make enough money.. That needs to change...
My carpet must have been fairly clean. I do not notice that much of a difference.
Prompt service , fair prices
We are extremely happy with the results! Feels, looks, smells clean! Definitely better than other carpet cleaning companies we’ve used!
Zerorez method of extracting buildup of
dust , spills that stain , leaving no residue behind.
Tevon was pleasant , courteous, efficient, professional and
knowledgeable of products and services Zerorez offers.
Thank you for extending the special neighborhood offer . First name removed
Clean all the way against the wall.
Everything is Very clean and not soaking wet--the technician was on time, professional and helpful. The off white carpet no longer has a coffee stain clearly visible in the hallway. The furniture looks like new after cleaning. You cannot ask for more than that. Therefore, I will have you clean the tile flooring next time as well.
Your technicians are very knowledgable, friendly, on-time and best of all are able to get all the stains out of my carpets! Well done!
The tech was very knowledgeable and friendly. The drawback is my carpet did not have the professional lines I have come to expect from carpet cleaning. He went back over the carpet with a rake, but I have had nicer finishing touches.
Very thorough technician.
Great people. Like that no chemicals are used
Great service. I was told that someone would come between 8 and 10. Tyler got there right around 8 which was perfect. He was thorough, listened, and efficient
TECHNICAN WAS GREAT. Not HAPPY AT ALL WITH HOW MY CARPET TURNED OUT EXTREMELY UNHAPPY
My technician, Tom, was pleasant to deal with; seemed honest and truly involved in his work. He engaged me in the service by asking questions about concerns that I had; pets in our home; etc.
I very much enjoyed the citrus smell of the solution he used.
I would definitely recommend Zerorez to anyone who would ask for my input.
On time, very polite and efficient, good results.
Awesome job!
Great service and our technician was great. I’ve never had any problems!
The technician who cleaned our carpet was on time, very polite and professional. He explained every step and did a great job. I highly recommend Zerorez and will definitely call them next time!
Carpets feel and smell clean
Everything was extremely accessible in terms of communication and information. My technician, Noah, had an outstanding attitude and was very informative on the work he completed along with being very quick in completing the clean. He also helped me save money on this clean by strategically thinking through my situation while maintaining the overall cleanliness of my carpet as the main priority.
On time. Quality work.
My Zerorez associate, John Parry, was prompt, professional & efficient. He was very explanatory and answered all my questions.
Great customer service! Will recommend to friends and family.