- Phone: 317-388-5141
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based on 18282 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Every good service and helpful
I have used the same service for years to clean my carpet but decided to try Zerorez as they are advertised continuously on most local radio stations. The gentleman who performed the service was very nice, however, he broke the switch on my lamp so I have to buy a new one. I went to four different stores this past weekend and am still looking for a replacement lamp - and they are not cheap. Also, there are at least 4 obvious spots that he did not even touch. How do I know he did not touch them you may ask? They were not damp to the touch at all just a few hours after he left and they are spots I can get up with my portable hand cleaner, which I should not have to do. I also believe it should take longer than 45 minutes to clean 3 rooms of carpet and a recliner thoroughly. I was told by the lady on the phone it would take a few hours and my previous service took longer than 45 minutes. So disappointed in this company.
Thomas was on--time and completed the job professionally. Was very pleasant.
Professionalism and attention to details.
Totally awesome. Call today get a clean clean clean floor.
when i scheduled my cleaning it was scheduled for saturday at 8-8:30- day before it was changed to a window of 2-4- did not receive a call by 3:45 so i called to see if someobe was still comibg out- was told my scheduled time frame was 3-6 - i was never notiified of the time change - have never had my carpets professionally cleaned have always dobe it myaelf- so hqving to wait all day and then having the technician show up around 5:00 just didnot make this a firat good impression
Conscientious worker, thorough and my carpet looks better than any other carpet service that I have used.
I do have one complaint if you want to call me sometime.
Thanks!
No harsh chemicals
Free of chemicals and carpet dries fast. Carpet looks great!
still have recurring spots
The technician (Josh) was great...very professional, courteous and did a great job!! We will definitely ask for Josh in the future when scheduling an appointment. The only somewhat negative comment I will make may be related to office communications. I was told I would receive a call between 10 & 12....to be notified when the tech would arrive...I had to call the office at 12:30 to see if there was a scheduling error and was told the job before ours took longer than expected...which isn't not a problem..if we had been notified. Two of the rooms being cleaned were offices and this lack of communication from your office caused some delay issues in our offices......Thank you!!
Professional technician. Very good service and result
Carpets look awesome. Look like new. Employee was very informative, polite, and accommodating.
Very professional. Carpet and tile and grout all look fabulous. No harsh chemicals is great. Will definitely use you again.
Technician was very friendly and professional
My tile looks brand new!
Noah did a great job. Very friendly and willing to please.
It’s only been a day.
Too early to make an honest assessment.
Your technician was outstanding!!!
Prompt, professional, particular, excellent work.
Excellent service, carpets very clean after.
Very professional representative who knew the job and performed exceedingly well. No hard sell for extras, just did a superb job. This was our third cleaning and we will be back.
Your technician was prompt, courteous, and did a fabulous job. He called before he was on his way, which I missed and so he then responded to my text message confirming my appointment.
Thank you
Service provider. Few chemicals
Representative was courteous and thorough
Efficient, thorough, quick, dries very quickly, no lingering detergent-type smell.
Service man (Adonis) very polite, friendly.
Service was great!
Tech arrived on time and was very familiar with my requests. The work was done rather quickly and the most soiled spots were done with extra attention. The final result was great.
The service and quality was great. The friendliness of the technician was great.
I chose Zerorez for my mother’s carpet because your radio commercials are so convincing for complete stain removal. I didn’t feel her carpets came out as clean as you advertise and the technician kept repeating as he was cleaning that the ground in dirt stains won’t be completely removed. .I have some before and after pictures but I don’t feel the carpets are as clean as you advertise and I would not recommend to others or use on my home.
Technician did a great job and was very pleasant. He did a great job. The few troubled spots are now clean. Carpet is soft not crunchy. I would use them again.