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based on 18282 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I had two pieces of furniture and all my area rugs cleaned by Zerorez this past summer. I was pleased with the cleaning and service, so decided to use Zerorez to clean all my carpets as well.
Melissa was helpful with identifying the best pricing and the agreed upon estimate was sent shortly after we hung up. I also received free carpet protection in two rooms. I like the e-mail reminders as well as the “to do” list that was sent the night before the appointment.
Noah was great - prompt, friendly, professional, and thorough. The carpets look great and whatever Noah used smelled good too...kind of an orange-y scent.
It is so nice to have clean carpets before our company arrives for Thanksgiving week! Thank you!
The cost was much higher. The stains did not come out even with the upsell.
But the tech, Brandon was very quick and kind!
I love using Zerorez! We have used this company twice now. Tevin was informative and great to talk to! He did an amazing and thorough job and very nice! I didn’t think my tile could be revived but Tevin did it. I highly recommend this company not only because the technicians are so nice but because the company is timely and the quality is always great.
The customer service is great! The products leave my house smelling amazing! Our technician, Brandon was awesome! He was very detailed in his work.
Tech was friendly and courteous. He explained the services to be provided and was very efficient.
I like the fact that it is chemical free and the professionalism.
Explain the process..
Fast service, carpet looks amazing, smells great, and wonderful customer service
I already answered yesterday.
Brandon did and excellent job, fast and efficient.
I love the punctuality the professionalism the cleanliness the smell of my house. Thomas the Tech was wonderful so politeful
I enjoy the courtesy of the technician and the fact that the carpets are not saturated.
We were very disappointed. After the carpet dried we started noticing all the area of the stains that we said we wanted him to focus on were all still there. They were slightly lighter but still there. So I got on my hands and knees with my stain remover and worked and did a better job myself. I don't need you to come back or a follow-up. We've decided to remove the carpet and get wood flooring.
I think the tech needs to go over the carpet more than once or twice with the cleaner to suck up the water, my steps were wet for 3 days
I like the ability to schedule online and the follow-up from the company to confirm the appt or let you know if the technician is running ahead of schedule.
The technician was very professional, polite and knowlable. Our carpets look great! He did a fantastic job.
Technician was extremely pleasant and professional. On top of that he was punctual and efficient. My carpets look SO much better. I will be using your service again. Thank you.
Tevin was awesome! I will be requesting him next time we need service. He did a great job!
It was nice knowing that there were no chemicals being put on my floors, I did love the orange smell was hoping it would linger a little longer lol. Thomas was very professional & I liked how the floor dried pretty quickly.
Friendly , quick, efficient, and very informative. It was worth every penny.
We really appreciate the person who serviced our carpets. He was great! - Darla Cutler
Simply fantastic!
Carpet looks good. Technician was very helpful and courteous.
Carpets are so clean and fresh!! Josh did a fabulous job!! Very informative, polite and professional.
Timely, good explanation of services and the end result.
Our ZeroRez technician, Tom, was very professional. He arrived as scheduled, asked questions when reviewing rooms, made suggestions to improve our cleaning. We appreciate his work, and will schedule with ZeroRez again when it's time to clean carpets.
He did a great job, provided suggestions for selling my home, explained other offerings available. Was extremely friendly and personable.
Cleans deep. Great employees
Cleans real well Brings the carpet back to like new condition Quick service Nice informative service people Clean up after their selves Good price
Just love the way the carpets look after being cleaned. I have always had great technicians that come to do the work. I like their honest approach. Even talked me out of something that saved me lots of money.