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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Seems to do a good job
It was very easy to get a quote and the price was very reasonable for the area that is to be cleaned
Looks and smells great. My stairs turned out amazing. The tech was so nice, quick and professional.
Courteous staff and cleaning was very thorough! Well done.
You do what you say your going to do and charge what you say your going to charge. No Hassles
Compared to last time, there were many more spots post cleaning than last visit.
No chemical smell
Dries quickly
The tech took a lot of time and was very through. He did a great job.
Very clean, and dries quickly!
Adonis was very professional and did an awesome job cleaning g our shite carpet. It looks like new. Zerorez is worth every penny. Try them you e we I’ll not be disappointed.
Technician tried to over charge me
Great results. Professional and polite technicians
Explained what to expect from the process. Cleaning tech are very respectful and good.
All areas that were cleaned looked outstanding and we did not have the traditional dirty wet carpet smell. The one exception to that is the stairs. They do have that smell. My only comment would be that the they would require a little bit more attention.
None of the stains came out of the carpet. We expressed those concerns before we booked the carpet cleaning and we were assured that wouldn't be a problem. Did not happen. Will definitely not recommend.
Thomas was professional and did a phoenomenal job on my carpets! I will definitely be using ZeroRez again in the future !!
The service tech was very good.
Tyler was very nice and respectful of my home. I like that after the carpet was dry it didn’t feel crunchy to walk on.
We have a few stains in an upstairs bedroom that looked worse than before they were cleaned. I was able to remove with Spot Shot.
Very friendly, arrived on time.
Customer service is great. When I called to have a tech return to look at a area of concern the response was quick and taken care of.
Efficient service by John
I guess that I didn't notice that there would be a $15 dollar charge for waste water disposal. Thought the quote for $139 was all I would owe. You don't show the $15 until the bottom which I didn't go to apparently. Secondly very unhappy with the idea that your service people ask for a tip. I posted on NextDoor in my neighborhood and got many who agreed with me that it was a little concerning that the service tech made us to feel we should tip. Employees should be paid appropriately and no tip necessary. If this is your policy then I will look elsewhere for service. One of the people who responded on NEXTDOOR stated that Stanley Steemer does not do this.
The technician was very capable and did a thorough job. We switched to Zerorez because when the job is finished it is almost immediately available
Our technician was very thorough and our carpets look amazing!
Loved the process and the service was excellent! Friendly knowledgeable technician who was courteous and worked diligently to get the job done. I’m a very satisfied customer!
Product is easy to use & gets the job done. Does not leave a soapy residue
Ease of scheduling, straight forward pricing, and my carpets look great!
I like that you do such an excellent job. Our carpet looks so much cleaner. All spots gone. Adonnis was right on time, worked very hard. Friendly. Answered questions. This is the second year we were fortunate enough to get him. Definite asset to your company.
The process was easy and quick. Our carpet looks great!