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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Prompt, friendly, thorough, My carpets look amazing and smell very fresh. No chemical smell. Jordan was wonderful. Polite and professional.
Make certain the carpet is clean before you leave, I pointed out the areas before the employee left the house the 1st time, he told me when it dried it would look different, it didn’t , so he had to return to clean it a second time. He noticed what I was seeing immediately, after he cleaned it a second time it looks wonderful after it dried
The gentleman who did my carpet was very knowledgeable and nice. However I would like for them to be able to move furniture. The carpets look really great
Just needed a clean carpet and it seems to have gotten clean so that's all I could ask
Super effective and friendly!
No chemicals used which helps my sensitive allergy family.
Eco friendly
My carpet is clean, dried in record time, and smells fresh.
Tevin and Scott were very knowledgeable, did a wonderful job, and a joy to have in my home.
They explained all the benefits and services zerorez has to offer and were respectful of my home wearing shoe covers and using corner protectors.
My carpet is much cleaner than other services I have used!
Easy to schedule
Good quality service
quality of cleaning service and promptness of service technicians.
I wouldn’t say you disappointed, the service was just fine it was a lot more expensive than I thought it would be. I’ve never had this done before so I wasn’t entirely sure what to expect. However considering what I Paid and how my carpets look I can’t say it’s something I can lan to do again, ever.
I have recommended your service to 3 neighbors. Very satisfied
Carpet looks and smells great.
My carpets stay clean much longer with Zerorez. The whole house smells fresh. All the technicians have been professional and seem very enthusiastic about the company and its service. I’ll never use another carpet cleaning company!
There are no soaps to worry about future staining, the tech was very open and honest and knowledgeable about the process.
Our technicians were professional, respectful, and thorough. We would recommend you to everyone.
Technician, effort he made
Great Results- Excellent Service-Very Professional
John did a great job
Great service. Quality result.
Very attentive!
My headboard didn’t come clean.
Your employee did a great job good personality thank you
This is not the first time that I've used Zerorez and it definitely won't be the last. They are so professional and friendly. The service technicians were very knowledgeable. The price is a great value and I love the citrus smell that it leaves in your home.
The technicians did a great job explaining what they were doing and what they found. The end result is great. Very pleased.
I was appreciative of Tevin and his explanation of what he will be doing throughout the services rendered. I appreciative him taking time to answer my questions about the process and how I can maintain the carpet even upon his leaving. I appreciated the respect of my carpet and home with care to the details of my carpet and home. I appreciated his knowledge, wisdom and insight and did not make me feel that my job was to small for him to care about or for Zerorez. I really appreciate him going over all of the services to be rendered and then asking if it was "ok" to proceed. I really appreciated the respect as home owner and someone not coming into my home acting as though they know it all about my carpet.
Ms. Bradshaw
Hello!
Our technician was such a nice guy. However I think the deodorizer was a large expense that wasn’t needed and a bit over sold. Also, the stairs don’t look like they were done and we feel a few spots could have used more attention to detail. Is it normal to move so quickly over stains? The carpet is old so granted it looks better on most areas but it just seems the technician moved extra fast.
I have loved all of my cleanings so far. The technicians are always super friendly, thorough, and I feel like they're truly looking out for the best interests of my home.
The ONLY reason I'm rating this visit lower is that during this cleaning, there was a supervisor that showed up unannounced. I was home alone with the technician and my two children, and was keeping them upstairs in the playroom to stay out of the way while he worked downstairs. All of the sudden, I heard a second male voice and panicked a little inside. The supervisor was going over his "inspection" list with the technician.
When he saw me, he introduced himself and explained what he was doing. He was super friendly and I completely understand why they do the checks that they do, but I would have been much happier if I had been given a heads up that he was coming - either through my technician or a phone call. He didn't even ring the door bell - he just walked right in.
The tech and the cleaning on its own was perfectly and I will gladly use ZeroRez again; I just wasn't happy with the unexpected visit.
The service technician was on time, professional, and efficient. I have used Zerorez before and will continue to use their services in the future.