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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
ZeroRes made the carpets at our rental look so much better and in such a short time! John did real great.
The service team have always been very good. They are thoughtful about covering their shoes, they know their stuff, alway check in after they finish an area to make sure I am happy.
Our technician, Thomas, was very thorough. He made our furniture look brand new. Our carpet always looks great when they are finished. Highly recommend Zerorez!!
your employee, Thomas, was very easy to be with, knowledgeable and efficient and respectful... and almost of my stains got remedied...some not.still pleased. i would use them again and no smelly fragrances either...which is really a plus.
My house looks and smells great! Tevin and Dacoda were right on time and very professional.
We loved the fresh scent.
Carpet was soft after cleaning.
Gabe The technician was friendly and efficient. He explained the process to us and answered our questions. Very professional and friendly.
Very easy to schedule an appointment. Technician was on time, knowledgeable and hard working. Loved the results.
Our tech knicked a wall
Do a better job on high traffic areas
Your always on time and polite and answer any questions we have.
Great job!! Our technician John was awesome! Very courteous and on time. We will definitely be using Zerorez again. Thank you Brad and Nikki for recommending!
Quick, efficient, explained the process and helped set expectations.
Great work! And the guy that did the work was Awesome to .
We have had great techs. Really appreciate how the process leaves us with a very clean carpet, and the removal of stains. No residue, just a very clean environment!!
90 minutes late
Timely, Cost Efficient, Customer Service was outstanding!
Eh, nothing really but if I were to give you a 10 then you might get comfortable and possible be lax in your service. So...you’re welcome. Thank you for good service and prompt arrival. All is good.
The Zerorez representative was professional and hardworking, he explained the process, answered all my questions and addressed all of my concerns. The process removed some serious stains and left my carpets truly clean. The cost was very reasonable and the result was excellent!
I have used Zerorez multiple times and they always do a wonderful job
Tech was great.......however there was a problem with the charges. I specifically asked when I booked the cleaning if the "water disposal fee needs to be added to the price she quoted" I was told "that's already included. I knew of this hidden charge because I am a repete customer. The tech added it on anyway. It was removed after a long conversation & showing him where I even wrote it down at the time of booking. I, as most people, DO NOT LIKE BEING LYED TO!!!!! It was NOT the $15 dollar amount..........It was the deception that I was told one thing & then the final amount due was more due to this fee. So again, the tech was great..........your company policy...........not so much.
Tyler was a great customer service representative. Thanks.
Zerorez did a great job in getting tough stains out. Chase was great.
Everything was great!
Extremely effective products! Carpet and tile floor looks like new!
Technicians friendly, knowledgeable and thorough.
This was the first time I had used this company and after contacting them and showing photos they immediately responded to re -cleaning Carpeting again to my satisfaction and I was very well pleased!!
He was great but forgot to leave my bottle of spring remover.
The fact that the people cleaning my carpets are actually knowledgable and kind and seem to care about their customers. The amazing smell of orange that fills my house is amazing.. everytime they leave my carpets look like new again and it makes my entire day and week! I always recommend Zerorez to all my friends.
I like the straight forward pricing and the short term drying time with zerores. I know what the cost is generally even before purchasing the service.
Great service and very satisfied
The carpets always look great and they dry quickly as well.