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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional. Informative. No high pressure
add-ons. Punctual. Good price. GREAT JOB. DRIES FAST WITH NO CHEMICAL RESIDUE
No chemicals
Cleanest my carpets have ever been, dries quickly good service
I was hoping for a better outcome on the cleaning process on my stairs. I understand my carpet is 15 years old, however I have taken exceptional care to have it cleaned not only professionally but also personally at least once every 6 to 9 months since I purchased the condo. I was quite a surprise to see that the stairs looked worse after the cleaning. If I had any idea that would have been the outcome I would not have had it done. I did have a neighbor ask me if I would recommend and look at my carpet after seeing the truck leave. I was hesitant but allowed them to come in. Unfortunately their response and impression was not positive to say the least.
Thank you for the opportunity to share my experience,
Sincerely, First name removed
Carpets look wonderful, no sticky residue and the house smells fresh and clean. I would recommend Zerorez to all of my friends.
True to your word regarding your product
For the price, I was disappointed in the carpets after. The person who cleaned the carpets was very courteous and I have no complaints with him.
How soft and fresh my carpets were. They smelled wonderful but not overwhelming. The hardwood floors were clean and wonderful. Zack my service pro was GREAT!!! Excellent service and finished product. I would use again!
Didn’t realize that my price of cleaning my carpets did not include moving the furniture. Maybe I missed it in your advertising or your telephone staff failed to inform. Anyway, why wouldn’t you include moving furniture?
The price seemed high for a couch only cleaning.
Quick appointment, on time, good job cleaning carpets
We LOVE Zerorez! We first tried them on our carpet. We thought it was beyond hope, but they were able to remove stains that we didnt seem possible.( I am so sorry I cant remember his name) So this time, we were under a home reno, dust and dirt everywhere. Without question, we called Zeroez to clean all of our upholstery. Justin came out, explained everything, addressed our concerns and did a phenomenal job. He was very professional, careful and respectful of our home. He left no mess, only clean, wonderful feeling and smelling sofas and chairs.Thank you Zerorez for a great product and great people!
The ability to schedule online, friendly staff and clean carpet.
No chemicals
Cleaning was pretty good. Way too many hidden costs. Advertising $139 and then it’s really $312....it’s not clear up front how many extra charges there will be. Once they arrive and the price is different we felt kind of trapped to go with it because they were already at our house. Good in home service, but we would shop around next time.
Tevin was very friendly, thorough and I love that you guys don’t use SOAP!!
The technician was quick and thorough. Carpets were cleaned and freshened beautifully. Would use again!
My carpet tech was very kind, clean, polite and he wore protective shoe covers! Also important..he wore a mask, even while he was sweating!
My carpet was at least 5 shades lighter when he left, and it feels really nice, not crunchy! I would highly recommend Zerorez and Jordan!
They always do an excellent job.
Very professional and courteous.
Prompt, professional service!
Always professional, the cleaning smells fresh, always looks good when finished.
Professional employees
Extremely efficient & worth the investment!
My carpet smells like it was soaked with water and left, which it was. My carpet was just a little dingy and I wanted to have a professional do it instead of doing it myself since it’s new carpet basically.. it did t smell at all.. now the carpet smells like someone dumped a bucket of dishwater on it, and it doesn’t look any better than it would have if I’d done it. Have to have another company come do it again. Detergent is obviously a must when cleaning carpet
The job should have been more thorough, fans to dry for longer period of time the first time, to prevent our house from smelling and to prevent the worker from having to come back out. Thank you for fixing it!
Just do.
Clean carpets with no harsh chemicals
Professional and got my carpet looking brand new again!
Our service man was very pleasant
Very helpful and candid call back visit.