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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Lack of soap left in carpet.
Price. Promptness and professional
Ability to decide online
Zack did a Fantastic Job. He was very professional and knowledgeable about his product and how to clean my rugs. He is a very Bright and Motivated young man.
I would request him and recommend him to my friends.
Efficient, knowledgeable, polite
Carpet looks great. Very fresh. Tech was awesome.
Took too long to clean rug, expensive, some disorganization
Work harder on stains.
Probably the cleanest that our carpet has been in a long time. We have a very good vacuum and use it often but we were amazed at how much dirt was pulled up out of the carpet that we had just vacuumed the day before.
The appointment was easy to schedule online, the tech was on time, wore his mask and shoe booties, and was very polite. I was impressed with the outcome of my carpets.
Great dirt remover
I’d hoped by going with “higher end” Zero Rez, that my carpet wouldn’t still be wet after 10 hours. Stairs were still wet the next morning. Then, they felt like they had a residue on them. Also, paying $50 for one room of deodorizer is plain crazy. Zach the technician was nice and friendly. Definitely won’t use again.
Carpets don’t feel sticky and overly saturated like other carpet cleaner places. Very professional and explained what procedures they recommend.
Customer service is wonderful!
Very satisfied with using Zerorez for the first time. John was very polite and friendly.
Will use them again.
We were very pleased with the carpet cleaning. I have forgotten his name but he was very courteous, informative,and worked very hard at what he was doing! I would say he's a keeper.
Elaine Kinkead
We were surprised no protectors were used on the feet of wooden furniture that could not be moved; however, we have not noticed any damage to carpet or furniture. Some suggestions for speeding drying would have been welcomed. We did put fans out directed at the carpet. We did not think to ask if there are recommendations for vacuuming. One of us thought we remembered a recommendation from a previous carpet cleaner to vacuum soon after drying to lift the nap - do you recommend that?
My experience was nothing but great. The professionalism was top notch. The rep was quiet and efficient. I will have them back.
Chase was friendly, informative and thorough. I had my doubts that just high pressure water could get the job done, but our carpets look amazing and gone are the spots I thought wouldn't come out.
The water
I like the absence of harsh chemicals and the speedy drying time. Everything was explained clearly! My technician was professional & personable.
Professional and courteous technicians.
Quickness to address issues. Professionalism. Extremely organized. Appreciate the communication. Very helpful in that i know exactly what to expect.
The techs are always so nice! He did a great job.
Service was great!! Matt gave an an excellent cleaning of our old carpet. Carpet dried quickly.
Dog smell gone! Carpet looks great! Rep was helpful and knowledgeable.
Quick and easy service! The employee was super kind and got the job done right away!
The quality of work and patience of John as he made sure every room is done thoroughly.
The non toxic way of cleaning the carpets is great.
Great service, carpets look amazing. Would highly recommend this company.
Tevin was thorough and detail oriented