What our clients think of us!

Although floors appeared better, shower walls did not appear cleaner after drying period; film along baseboards and appliances needed cleaned by me afterwards

Carpet didn’t turn out quite as clean as I expected, but it was old carpet with stains from unknown sources.

Overview of activity and cleanliness of caroet

Safe for my kids

2 things. A medical mask or proper mask was not worn. Technician entered my home without a mask on and didn't put up his NFL scarf until after he'd been speaking. I pointed out a spot created by hair gel on the back of my husband's recliner, both before and after the cleaning. The spot was still there after he finished. I brought it to his attention but he said it would be fine after it dried. I told him that in my experience of having these spots cleaned that it wouldn't be gone. I had to ask him if they'd come back if the spot was still there. He said they would. I texted him this am. No answer. For twice the amount of money that I've ever paid in the past, this is unacceptable. I also never received an answer to my comment when I made the online appt. requesting a new customer discount. Justin did give me a $19 free fabric protector and that was nice. I gave it back to him in a tip.

Technician very professional and friendly. Carpet cleaning completed in a timely fashion. Thanks

It was quick and easy, and got rid of three spots that I had in the carpet.

Zerorez makes my old carpets look new again

Great service! Kind, thoughtful, and helpful associates. Thank you, Zerorez!

Polite & efficient!

Staff was friendly and helpful and the cleaning was quick and he did a good job

Scott-Higgins, I think-was very nice. He was polite, friendly and explained everything thoroughly. Because he took the time to explain, we were able to learn and understand more about carpet and carpet cleaning! Scott was up against a challenge since we had some pet damage. But our carpets look great. We are very pleased with Scott's professionalism and Zerorez's services. Thank you!

I was surprised at how quickly my carpet dried over all and how fast it took to do my lazy boy recliner and living room.

Great product! Great service! Derrick was knowledgeable and respectful.

Always prompt and friendly, and they really do their best.

The way my carpet looked brand new.

Our carpet stairs were still wet the next morning. I don’t think they were suctioned properly.

We have utilized this company for may years and thought we would call Stanley Steamer this time. We have three large dogs but our house is well maintained.
When I arrived home I could not tell Stanley Steamer had serviced our house but was informed they had.
I immediately called Zerorez arriving two days later. It was confirmed Stanley did not clean the carpets properly leaving behind the elements we hired them for.
Zerorez showed us the results of their extraction and was very professional providing necessary documentation to recover our funds from Stanley.
When I returned home after Zerorez it was immediate apparent. The house was clean, the musky smell prior was now eliminated and four days later the odors have not returned.
Zerorez is the only company we will hire who has proven their abilities of service.
THANK YOU for a job well done!

Cleaning was scheduled between 2:00 and 4:00. I call at 4:00 to find out the delay person stated that gentlemen had delays with prior clients. A phone call notifying me of the delay would have been appreciated that is what I call customer service. Andy was very professional when he arrived but to top it off he could not do a complete cleaning since part of the equipment was broken. He asked if I wanted to reschedule but I did not have that option since all my furniture had been moved. He was done and a little over an hour. Not happy with the results I know that the high traffic areas would not be good as new but my home steam cleaner does a better job

Polite efficient work crew and getting the stains out🤩

Like the way you schedule as estimate with options....knowledgeable tech and patient with my questions. Best part grout is nearly looks like it did 15 years ago when it was new!

the young man who came was very nice and . informed. and prompt. my carpets look good and he was able to remove all the spots.

Quick response time and great job done

Very fast explained exactly what the procedure where

Ian did a great job. The carpet looks fantastic and our sectional has taken on a brand new look . . . Like new. I would highly recommend Zerorez. This is our second time to use them and they are now my go to.

Thomas was great. Very professional and did a great job. I will request him when I schedule carpet for my house after xmas. This visit was for my brother's house (Richard Hanley). Have found my new carpet cleaning company. Thank you. Sharon Richardson

Flexible to requests.
Kept us up to date on arrival times.

My carpet was left damp for 13 hours; plus house smelled musty. In addition, my dog kept sneezing. I messaged the office and it took them all day to get back with me. They wanted to come out and redo my carpet. I cannot afford to have another 13 hours down time. I get home today, and some areas are still damp plus in one room, there's a wet spot. And no the spot is not from my dog. The door was closed. In fact, when I took the tour after his cleaning, the door was closed and I had to open it. Not sure why he had closed it.

I run my hands over the carpet in certain areas, and it leaves a slippery; sticky feeling on my hands. This is ridiculous. I do not want them re cleaning as I cannot take the chance of it being wet again for 13+ hours. I would like a substantial refund at this point of time. I needed my carpet cleaned as I"m getting ready for surgery/down time and I wanted my house to smell fresh. Such a disappointment and false advertising. One cannot lay on my carpet; that's for sure. May have to have it replaced now too.

I love how thorough the cleaning is and the fact that no scent is used.

Stairs not clean.