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based on 18444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It was a very topical cleaning. The dirty spots were only covered up temporarily. Within 3 days, I could again see the marks and dirty spots. I will need to clean again. So, for a light cleaning--which i can do myself, I guess you will do. But for anything else--No. Wasted money.
Quick and professional and our carpet looked great!
Your employees are a major feature. They are well spoken, polite, and disciplined.
They display professionalism and expertise, and have excellent communication skills.
I RECENTLY HAD A CHAIR, A SOFA, AND THE CARPET CLEANED. ALL LOOK GOOD AND SMELL CLEAN. MY OLD DIRTY COUCH IS NOW BRIGHT AGAIN. NICK KNOWS THE WORK AND EVEN TAUGHT ME A THING OR TWO. HE TESTED THE SOFA FABRIC BEFORE CLEANING. DRY IN LESS THAN 24HRS. I WOULD HAPPILY USE ZEROREZ AGAIN.
I appreciate the clean carpets when it is done
Jaylen was friendly and professional.
The cleaning looked great. And it definitely helped our older carpets. Kenny was super friendly, thorough, and super efficient. He did a great job!
Quick and efficient
Friendly technicians who explain the process. They kept me informed as work progressed.
Professional and respectful of our home. Our carpets look great!
Customer service means a lot to me. Matt and Dan were friendly, knowledgeable about the process and product. They worked effieciently and did what seems to be a very good job.
The carpet is clean again, the one spot we were concerned about is gone. Yay!
Our tech was friendly and quick.
Good service Like how they clean with steam.
I have used this company before but I have to say this time with the technician Thomas our service was outstanding took care with every detail and did an outstanding job!
Process is quick and leaves carpets looking refreshed.
Julien and Daniel were super kind and professional.
Zerorez was on time and took the time to make sure our carpets were spotless! Shouout too Dustin for taking care of us! We will use Zerorez next time.
Getsnour floors nice and clean and the techs are always friendly.
Great Service and work. Love how easy it is to schedule.
Teh technician was very professional and quick about his work. We used a different company last year and this year's cleaning providing much better results.
No strong odors and dries quickly
The tech did a thorough job.
The people are on time, friendly and come prepared to do the work until the job is done. They are proud of their work and it shows!
The men did good work and were on time too. My carpets look nice.
The technician was really knowledgeable about the types of stains that were in the carpet and gave realistic expectations. Carpets looked so much better and smelled fresh and clean.
My Caroet was even worst after it dry up
Great service. Out carpet looks wonderful!
The man that came out to do my work at my place did an excellent job and we’re very professional
I am writing to express my utmost satisfaction with the service provided by your rug technician, Curtis, during his recent visit to my home. From the moment he arrived, Curtis demonstrated the highest level of professionalism, attentiveness, and care. He listened thoughtfully to my concerns and approached the discussion about my rugs with genuine compassion and expertise.
While the final cost of the service exceeded the initial estimate—a possibility that was communicated by your customer service representative—I felt fully informed and confident in the options presented for the care of my rugs. Curtis guided me toward the best course of action, ensuring my complete satisfaction with the process.
I am eagerly looking forward to seeing the results in three weeks and am confident that the outcome will reflect the high standard of service I experienced. Based on this exceptional interaction, I am pleased to say that you have earned a loyal, lifelong customer.

Carpet looks very clean and feels soft.