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based on 18444 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timely and thorough.
Efficiency
Very professional, explained cleaning and treatment process as well as pricing up front. Provided updates and suggestions to make the most of the cleaning as he went.
The cleaning left a terrible smell in the house. I am told now that we should have asked for a "pet" cleaning because we had pets. I was not given this option when I book. I feel that this should have been discussed up front. We put the house on the market 72 hours after the cleaning and had to work around the clock to correct this.
Brandon did an excellent job. Very efficient I also like the no chemical smell, things dried really quickly.
I love the way the carpets look after cleaning. The worker was very thorough in his work and took time to discuss some issues with me. I like that it doesn't leave a crunchy feeling once the carpets are dry. Job well done!!
I appreciated how clean our carpet and sectional was. Our sectional needed a serious clean and he worked super hard to make sure it met our expectations. Will definitely use again.
Technician was very friendly and did a great job. Our carpets look really good
Very friendly did a nice job. I would recommend them to anybody.
Great! Dried fast
The job was well done and the gentleman very polite. However, I do not feel that pricing was explained well when I made my on line appointment. A better definition of exactly what is covered for what price would be a major improvement.
Our carpet looks so clean. Most of the stains were removed.
The 2 guys who cleaned my carpets were thorough and well versed. Great job. Carpets look great.
Honesty about your products
Always within time frame given. Techs are very professional and efficient. Do a good job getting carpet clean.
I was very impressed with your tech (Scott). He was polite, informative, on time and his work echic was excellent!
Fast and efficient.
Service I received was excellent.
Tech was great. Pricing is slight misleading when reading it on line.
Always polite, efficient techs who do stellar work. Have being using Zerorez for years.
Very polite service tech, took time to explain the processes. Did an excellent job. Worked steadily, carefully cleaned up the work areas.
Quick drying time
Quick and professional. Got all the high traffic areas cleaned.
Carey’s look great
Carpets looked great! Courteous and efficient tech. I also had next day service.
The application of the protectant with a handheld pump sprayer was a technology let down, especially when compared to the rest of the equipment used. First name removed the Technician was very professional, polite and personable.
Jalen was an amazing technician with fantastic communication. The job did not take long, but the results exceeded my expectations.
My carpets are so clean after the service. Scheduling is easy and the technician was very good
I'm very displeased with the results in both the dining and living rooms. There are areas in these two rooms that are not clean: areas where the foot traffic is heavy; areas in front of chairs and couch where the area patterns are heavy that are quite soiled. It is my understanding that such areas would receive extra cleaning. The wand patterns are quite visible, the carpet was not clean, the job was done too quickly and overlapping was not sufficient. Sreaks are visible.
I also question the amount of and kind of cleaning solution used on the carpets. Was it sufficient to clean these particular areas?
When I pay this amount of money for this once a year cleaning job, I expect a better job at actually getting the carpets clean.
Kenny was courteous and polite.

Great service and my carpet looks new!