Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18444 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 24, 2025 — Rated 10 out of 10 by J.K. Zerorez Indianapolis
What do you like about our products and services?

Great service and my carpet looks new!

Report a concern   October 23, 2025 — Rated 10 out of 10 by Dick Schneider Zerorez Indianapolis
What do you like about our products and services?

Timely and thorough.

Report a concern   October 23, 2025 — Rated 10 out of 10 by Angel Flora Zerorez Indianapolis
What do you like about our products and services?

Efficiency

Report a concern   October 23, 2025 — Rated 10 out of 10 by Keith Liden Zerorez Indianapolis
What do you like about our products and services?

Very professional, explained cleaning and treatment process as well as pricing up front. Provided updates and suggestions to make the most of the cleaning as he went.

Report a concern   October 23, 2025 — Rated 0 out of 10 by M.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The cleaning left a terrible smell in the house. I am told now that we should have asked for a "pet" cleaning because we had pets. I was not given this option when I book. I feel that this should have been discussed up front. We put the house on the market 72 hours after the cleaning and had to work around the clock to correct this.

Report a concern   October 22, 2025 — Rated 10 out of 10 by I.J. Zerorez Indianapolis
What do you like about our products and services?

Brandon did an excellent job. Very efficient I also like the no chemical smell, things dried really quickly.

Report a concern   October 22, 2025 — Rated 10 out of 10 by Leann West Zerorez Indianapolis
What do you like about our products and services?

I love the way the carpets look after cleaning. The worker was very thorough in his work and took time to discuss some issues with me. I like that it doesn't leave a crunchy feeling once the carpets are dry. Job well done!!

Report a concern   October 22, 2025 — Rated 10 out of 10 by S.B. Zerorez Indianapolis
What do you like about our products and services?

I appreciated how clean our carpet and sectional was. Our sectional needed a serious clean and he worked super hard to make sure it met our expectations. Will definitely use again.

Report a concern   October 22, 2025 — Rated 10 out of 10 by L.J. Zerorez Indianapolis
What do you like about our products and services?

Technician was very friendly and did a great job. Our carpets look really good

Report a concern   October 21, 2025 — Rated 10 out of 10 by Roger Tabor Zerorez Indianapolis
What do you like about our products and services?

Very friendly did a nice job. I would recommend them to anybody.

Report a concern   October 20, 2025 — Rated 10 out of 10 by C.J. Zerorez Indianapolis
What do you like about our products and services?

Great! Dried fast

Report a concern   October 20, 2025 — Rated 8 out of 10 by T.S. Zerorez Indianapolis
What could we do to improve?

The job was well done and the gentleman very polite. However, I do not feel that pricing was explained well when I made my on line appointment. A better definition of exactly what is covered for what price would be a major improvement.

Report a concern   October 20, 2025 — Rated 9 out of 10 by S.A. Zerorez Indianapolis
What do you like about our products and services?

Our carpet looks so clean. Most of the stains were removed.

Report a concern   October 19, 2025 — Rated 10 out of 10 by Jodi Smith Zerorez Indianapolis
What do you like about our products and services?

The 2 guys who cleaned my carpets were thorough and well versed. Great job. Carpets look great.

Report a concern   October 18, 2025 — Rated 10 out of 10 by V.P. Zerorez Indianapolis
What do you like about our products and services?

Honesty about your products

Report a concern   October 18, 2025 — Rated 10 out of 10 by Sharon Moulder Zerorez Indianapolis
What do you like about our products and services?

Always within time frame given. Techs are very professional and efficient. Do a good job getting carpet clean.

Report a concern   October 18, 2025 — Rated 10 out of 10 by J.N. Zerorez Indianapolis
What do you like about our products and services?

I was very impressed with your tech (Scott). He was polite, informative, on time and his work echic was excellent!

Report a concern   October 18, 2025 — Rated 9 out of 10 by D.G. Zerorez Indianapolis
What do you like about our products and services?

Fast and efficient.

Report a concern   October 18, 2025 — Rated 10 out of 10 by L.H. Zerorez Indianapolis
What do you like about our products and services?

Service I received was excellent.

Report a concern   October 17, 2025 — Rated 8 out of 10 by K.B. Zerorez Indianapolis
What could we do to improve?

Tech was great. Pricing is slight misleading when reading it on line.

Report a concern   October 17, 2025 — Rated 10 out of 10 by A.R. Zerorez Indianapolis
What do you like about our products and services?

Always polite, efficient techs who do stellar work. Have being using Zerorez for years.

Report a concern   October 17, 2025 — Rated 10 out of 10 by H.K. Zerorez Indianapolis
What do you like about our products and services?

Very polite service tech, took time to explain the processes. Did an excellent job. Worked steadily, carefully cleaned up the work areas.

Report a concern   October 17, 2025 — Rated 10 out of 10 by G.E. Zerorez Indianapolis
What do you like about our products and services?

Quick drying time

Report a concern   October 17, 2025 — Rated 10 out of 10 by N.F. Zerorez Indianapolis
What do you like about our products and services?

Quick and professional. Got all the high traffic areas cleaned.

Report a concern   October 16, 2025 — Rated 10 out of 10 by J.P. Reyes Zerorez Indianapolis
What do you like about our products and services?

Carey’s look great

Report a concern   October 16, 2025 — Rated 10 out of 10 by A.W. Zerorez Indianapolis
What do you like about our products and services?

Carpets looked great! Courteous and efficient tech. I also had next day service.

Report a concern   October 16, 2025 — Rated 8 out of 10 by T.G. Zerorez Indianapolis
What could we do to improve?

The application of the protectant with a handheld pump sprayer was a technology let down, especially when compared to the rest of the equipment used. First name removed the Technician was very professional, polite and personable.

Report a concern   October 16, 2025 — Rated 10 out of 10 by Amy Geoffrion Zerorez Indianapolis
What do you like about our products and services?

Jalen was an amazing technician with fantastic communication. The job did not take long, but the results exceeded my expectations.

Report a concern   October 16, 2025 — Rated 10 out of 10 by J.G. Zerorez Indianapolis
What do you like about our products and services?

My carpets are so clean after the service. Scheduling is easy and the technician was very good

Report a concern   October 16, 2025 — Rated 0 out of 10 by G.T. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I'm very displeased with the results in both the dining and living rooms. There are areas in these two rooms that are not clean: areas where the foot traffic is heavy; areas in front of chairs and couch where the area patterns are heavy that are quite soiled. It is my understanding that such areas would receive extra cleaning. The wand patterns are quite visible, the carpet was not clean, the job was done too quickly and overlapping was not sufficient. Sreaks are visible.
I also question the amount of and kind of cleaning solution used on the carpets. Was it sufficient to clean these particular areas?
When I pay this amount of money for this once a year cleaning job, I expect a better job at actually getting the carpets clean.

Kenny was courteous and polite.


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