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based on 18274 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time. Professional.
Last treatment was done by the nicest guy, but when the carpet dried the cleaning of an area of our main concern was only irregularly cleaned.l
Spots came back after first cleaning then next round charged for a deeper clean and was made aware by the second tech that the first cleaning was not done right. Took five days to allow to dry for 2nd cleaning and still not looking good. Call me at Phone number removed to discuss further.
Provider was informative
We had a good cleaning today the gentleman was very polite. He tried very hard to get a grape stain out.
I wish I could have had my area rug done today though, it was covering carpet that really didn’t t need cleaned, but the area rug really needed cleaned.
No chemicals. friendly and helpful technicians.
My carpets look new! The technician took the time to explain the price and the process so there were no surprises. He was very conscientious of my home and treated it like it was his own. Carpets dried quickly and feel soft. No residue and no worries with my pets. Highly recommend!
I felt that my technician was very professional and thorough!
Professional Services
Fast work, easy scheduling, carpets look great.
Great informative service.
We went with the carpet cleaning, but they offer a plethora of other services as well. Anything from showers/baths to hardwood, or even apolhstry.
Highly recommend and already have my next service scheduled!
Wonderful
The carpets always look great when you’re finished. The techs are thorough and professional
Our Technician was fantastic. He was honest when we didn't need to spend extra money on an unnecessary service. Friendly. Informative. Carpets look and smell great.
Quick and easy service. Carpets looks great. Tech was very friendly and understanding.
I thought I would notice some mild, fresh cleaned scent afterwards. It smelt damp.
The carpet took quite a while to dry. I had the 3 ceiling fans going full blast and 2 other fans for the loft area and stairs. The stairs were the wettest. Other companies I've used in the past didn't leave carpet as wet. The stairs were a little damp at 11:30 pm. He was done at 9:30 am.
Your van left an oil stain on my driveway...my house is on the market for sale.
What would you want to offer to make things right?
Thank you,
Name removed
Phone number removed
The carpet was done on Monday late in the day around 3pm. It is now Wed 5pm and the carpet is still very wet in many areas. Having to run space heaters and fans to dry. I gave an 8 because the gal I spoke to on phone was great. The tech that came out was friendly and he really did clean the carpet. Just a little too wet.
Prompt and courteous. Got stain out you missed three other times!
Cleaner was friendly, knowledgeable, helpful. Services are affordable. Scheduling was easy
Excellent customer service in providing initial information and scheduling. Technician was Jalen /Indianapolis. He called ahead, showed up on time, and did a fabulous cleaning job. Jalen was excellent and was quick and efficient. He then showed us his work and checked that we were satisfied. Excellent pricing with the special too. Jalen and Zerorez are the best carpet cleaners we have ever used in Indianapolis!!
The scheduling process was easy. The technician was friendly and efficient.
Listen to the customer as I told him I think there’s some dirt on the couch and he said it was the way the fabric laid. After he left I took a scott towel and it was dirt.
Great product great service great employees not the first time I’ve used them and it won’t be the last
I do not think that the cleaning did very much. I had to carpet clean a small spot today and noticed the water came out really dark and dirty. So I cleaned a separate spot on the carpet that is not a traffic area, so should still be quite clean from last week’s cleaning And that water came out dark and dirty. I am very disappointed in the way you try to up charge during the appointment. When I asked the technician, he said I’d have to pay an extra $75 for every 3 x 3 spot to actually get it clean. That’s ridiculous. My home carpet cleaner appears to have cleaned as well as the job you charged me over $400 for. I will not be recommending you and as a matter of fact, I have already told one person who was waiting for my review that at this point, I can’t see that it’s worth the cost.
Technician Brandon professional, thorough and friendly. He took the time to listen to my concerns and explained the Zerorez cleaning process. In a scale of 1 to 10 I give Brandon 20+.
Thank you. The entire project was handled efficiently and professionally.
Very satisfied service. Thank
He took his time with me. I did not feel hurried to tell him all the things I needed to and to get all my questions answered. He was genuine.
On time, courtesy
Reliable company and the technicians I’ve had have always been wonderful and accommodating