What our clients think of us!

You have a great company and offer good prices. I think more discussion in the type of carpet being cleaned before the cleaning would be useful.

Transparency of services, pricing, and process

Prompt, polite, thorough

Our carpets looked amazing!!! Thomas took his time, was a gentleman and explained what he was doing and how zerorez works! I can’t thank you enough!

Kevin did a very good job and was very professional. The only question we have is the carpet under our desk in our upstairs office. Once dried, there is still an obvious distinction from where the floor mat protected the carpet and the dirty carpet where it didn't. It would be nice to ask Kevin if this is the best ZeroRez could do, or if he didn't go back as far as he needed to in cleaning. But overall, we are very satisfied.

Finally, one thing I did not like in the survey I answered before approving the invoice was the question about tipping the person who did the cleaning. My wife and I agree that this is inappropriate, and really rubbed us the wrong way. He is not an uber driver, a waitress, a hairdresser, or a pizza delivery person.

We don't tip our plumber, electrician, handyman, doctor, etc. We paid you for your service, which we will recommend to anyone asking about it. Kevin did a very professional job and his demeanor and communications skills were strong and appreciated. If you do performance review at time throughout the year, we recommend that you reward his performance, which we assume is consistent customer to customer, with a bonus.

Again, we are happy with the cleaning overall, and will probably use you again.

I appreciate the natural, non-toxic products, and the technician was very nice and efficient.

No detergents

Clean and more natural
Safer for humans and pets

Carpet looked great. Technician was friendly and helpful.

The cleaning was thoroughly done, the rooms were put back correctly and my house was visibly cleaner!

Great technician. Very polite, Covid protected and sanitary, thorough with work, explanations and inspection.

Quick scheduling.

I thought it was quite expensive for the throw rug cleaning and then was told it would be an additional $15.00 to deliver the rug back to me.

Another excellent job done! I was very pleased with the way my carpets and furniture looked. Gabe was very knowledgeable and answered my questions. This is my second time using you and I will use you going forward! Thanks!

I felt the technician was a bit hurried and did not completely resolve an area that was identified before he began. After looking at the area a day following the cleaning it appears the spot wasn’t completely removed.

Empowered water. No soap scum

We had a great experience with Zerorez. Tevin was great! I definitely plan to be a repeat customer.

The convince and professional cleaning!

We like the fact that the carpets are throughly cleaned and dry fast.

Efficient and knowledgeable

Everything looks great and Brian did a great job!

Very nice clean cut service rep. Very informative. Got out most spots No smell.

It leaves my house feeling clean. My carpet looks brand new!

quick, looked good even though not all stains were removed.

Would highly recommend Zerorez 😊

The result is always fantastic! I call Zerorez when tenants move out of rentals that I own or manage because the carpets are generally in bad shape. I love seeing the before and after!

Very thorough.

The Gentleman who cleaned our carpet and chairs was very polite, friendly and efficient.

The tech who came out was not the cleanest. We had you out not to make things better not worse. The hoses were so dirty I had to mop my hardwood floors twice after he left. He sprayed the carpets with pretreatment that ended up on my clothes and on other items in my closet as well. His booties he wore in the house were dirty as well.

The total was of $134. As usual, the tech started with letting me know that the 3 rooms needed clean is actually 4 rooms and he would need to add $$$ to the price. The total area I had cleaned was maybe 800 sq. Ft. Once the tech got to the high traffic area I asked what Zerorez do to get rid of the dirt. The tech said they do use any chemicals so the high traffic areas are still dirty. So I went and rented a rug doctor machine and cleaned it myself. Tons for dirt extracted from the carpet and all looks good now. Unfortunately I wasted my money and time I had to take off from work. Disappointing to say the least and out the cash.