Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18281 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 3, 2020 — Rated 10 out of 10 by Joe Maddix Zerorez Indianapolis
What do you like about our products and services?

Our carpet looks great! The rep professional, on time and knowledgeable. This is money well spent. We will have them back. Can't believe company was never used, we will pass the word.

Report a concern   October 3, 2020 — Rated 10 out of 10 by J.S. Zerorez Indianapolis
What do you like about our products and services?

No way could I judge your products other than my carpets look GREAT ! No unpleasant odors left behind. About your services...the technician was prompt, informative, speedy, and extremely polite. A great representative of your Company. I did notice I was charged a fee for writing a check

Report a concern   October 3, 2020 — Rated 9 out of 10 by J.P. Zerorez Indianapolis
What do you like about our products and services?

Prompt and efficient

Report a concern   October 3, 2020 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

Friendly employees and they do a good job cleaning. They even come back if you are not satisfied.

Report a concern   October 3, 2020 — Rated 10 out of 10 by M.H. Zerorez Indianapolis
What do you like about our products and services?

The technician explained exactly what he would be doing, and what the purpose was for each step. He was very neat and was in and out in very short amount of time.

Report a concern   October 2, 2020 — Rated 10 out of 10 by Daniel Constantino Zerorez Indianapolis
What do you like about our products and services?

Excellent service

Report a concern   October 2, 2020 — Rated 10 out of 10 by S.H. Zerorez Indianapolis
What do you like about our products and services?

Technician was so nice and polite. Very informative about process. Showed up on time and did a great job!! This really makes my carpet look so much better and feels so much cleaner in the house. I would recommend to anyone looking to have carpets cleaned !

Report a concern   October 2, 2020 — Rated 10 out of 10 by Linda Pope Zerorez Indianapolis
What do you like about our products and services?

My technician was awesome. I added on some service recommendations based on my specific needs.

I have used your company for years.

Report a concern   October 2, 2020 — Rated 8 out of 10 by K.M. Zerorez Indianapolis
What could we do to improve?

I can’t really give feedback as we had a rug sent out for cleaning and have not gotten it back yet

Report a concern   October 2, 2020 — Rated 9 out of 10 by R.G. Zerorez Indianapolis
What do you like about our products and services?

Service

Report a concern   October 2, 2020 — Rated 10 out of 10 by L.M. Zerorez Indianapolis
What do you like about our products and services?

Great service - all the servicemen have been pleasant and knowledgeable. Carpet cleaning -had the very best results we’ve ever.
Dries quickly.

Report a concern   October 2, 2020 — Rated 10 out of 10 by M.E. Zerorez Indianapolis
What do you like about our products and services?

You explain exactly what is being done and do a great job!

Report a concern   October 2, 2020 — Rated 10 out of 10 by J.W. Zerorez Indianapolis
What do you like about our products and services?

Always do a great job and do not try to upsell me

Report a concern   October 2, 2020 — Rated 9 out of 10 by K.S. Zerorez Indianapolis
What do you like about our products and services?

Zachery was a Great Technician. I enjoyed having him do the work.

I was disappointed in the outcome of my grout cleaning.

Report a concern   October 2, 2020 — Rated 5 out of 10 by S.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

First of all, let me just say that my technician , First name removed Higgins was fantastic. He was very professional, very polite and pleasant. He was great! I think i'm just disappointed in the results. After they dried, they just don't look much different than they did before the cleaning. They are older rugs but I thought the results would be better than what they are.

Report a concern   October 2, 2020 — Rated 10 out of 10 by Dennis Mills Zerorez Indianapolis
What do you like about our products and services?

The technician thoroughly explained the cleaning process. The results were the best we've had in many years. We will definitely use Zerorez again and recommend to friends.

Report a concern   October 2, 2020 — Rated 10 out of 10 by J.B. Zerorez Indianapolis
What do you like about our products and services?

Excellent customer service, through explanation of the process.
I appreciate his honesty and hard work. It’s greatly appreciated.

Report a concern   October 2, 2020 — Rated 6 out of 10 by C.W. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The technician took an air freshener out of the hall outlet and laid it on the bathroom counter. This would not have been a problem had I known. By the time I found it, oil from the air freshener had leaked all over the counter. We have some paint missing from the corner of the wall up the stairs where the hose was scraped over the wall. The main reason for the cleaning was a recent spot in a bedroom from a supplement that was spilled. The stain looks about the same as before the cleaning.

Report a concern   October 2, 2020 — Rated 10 out of 10 by J.Z. Zerorez Indianapolis
What do you like about our products and services?

You guys just always do a great cleaning job and the customer service from A to Z is always stellar.

Report a concern   October 2, 2020 — Rated 0 out of 10 by R.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Unhappy with quality of cleaning on recliner. They were to get back to me on re-cleaning took a week and then only because I send another message saying I was giving them bad review. I have cleaned it myself now .

Report a concern   October 2, 2020 — Rated 10 out of 10 by C.M. Zerorez Indianapolis
What do you like about our products and services?

Timely and professional

Report a concern   October 2, 2020 — Rated 10 out of 10 by Stephanie DeWeese Zerorez Indianapolis
What do you like about our products and services?

My carpets look great and all the stains are gone! Tevin was great and explained everything he was doing as he went. He was very thorough and very professional. I would definitely recommend Zerorez to my friends and family.

Report a concern   October 2, 2020 — Rated 10 out of 10 by David Contino Zerorez Indianapolis
What do you like about our products and services?

Scott was very nice and worked hard making my carpets look amazing.

Report a concern   October 1, 2020 — Rated 9 out of 10 by J.V. Zerorez Indianapolis
What do you like about our products and services?

Friendly rep. On time. Good communicafion

Report a concern   October 1, 2020 — Rated 10 out of 10 by I.K. Zerorez Indianapolis
What do you like about our products and services?

Very nice service

Report a concern   October 1, 2020 — Rated 10 out of 10 by N.W. Zerorez Indianapolis
What do you like about our products and services?

Phenomenal customer service and excellent cleaning services!

Report a concern   October 1, 2020 — Rated 10 out of 10 by M.T. Zerorez Indianapolis
What do you like about our products and services?

Friendly, respectful, knowledgeable tech. My upholstery and carpet has never been cleaned so well! Looks amazing ! Thank you

Report a concern   October 1, 2020 — Rated 7 out of 10 by K.C. Zerorez Indianapolis
What could we do to improve?

Cleaner carpet

Report a concern   October 1, 2020 — Rated 10 out of 10 by Janet Champer Zerorez Indianapolis
What do you like about our products and services?

Great job, on time will use again

Report a concern   October 1, 2020 — Rated 10 out of 10 by B.G. Zerorez Indianapolis
What do you like about our products and services?

Chase did a fabulous job and was very thorough and explained what he was doing, especially about my recliners. I would request Chase the next time I schedule a cleaning.

Thank you

Barb Last name removed


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