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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Professional and awesome
Professionalism. Good quality work
Technician was very thorough.
Tevin was the gentleman that came in to do the cleaning. He was very polite and respectful. He explained everything he was doing. He was very knowledgeable about your system and products. Very pleasant young man. I will defiantly use and refer your company and Tevin to everyone I know. Thank you for making my experience a great one.
Was very pleased with Dave our technician, and the final product !
My bedroom carpet and the office carpet still look stained. I am now replacing them with hardwood.
Technician is always professional, well-educated on carpet cleaning and does a good job. I like how the process you use doesn't leave a residue of any kind and it dries quickly too.
I like that a bunch of chemicals aren't left on my carpet and the fresh clean smell after they've been cleaned by Zerorez.
Better then anyone in carpet cleaning, arrive on time, they call ahead on your appointment so you know they are coming. I have to tell you this , they don’t move any small tables or side tables to clean carpet underneath so you move that out of the way .
Clean my carpets and no odor, Andy was very knowledgeable and polite
My carpets look great! The tech was very pleasant and friendly, and explained exactly how the product works. He wanted to make sure we were satisfied with the job as he worked through the house. He pointed out any places that may not completely be able to be treated because of the nature of the stain. Very satisfied!
The reps are professional, courteous and work was completed as ordered. Arrival was within the scheduled window.
No chemicals
Thorough explanation of offerings, no hard sell. I've had carpets cleaned by MANY different companies and NO ONE gets the carpets as clean as Zerores. Their cleaning process is a multi step process. Takes a bit longer, but is so worth it!
I will only use Zerores!
Carpet is soft and no residue or smell
service was very good.removed all the spots makes my carpet look really good.
Could have placed stryrofoam blocks under dining room chairs. I moved chairs into kitchen but contractor did not leave the blocks for me to place under the chairs when I moved them back. My kitchen is is too small for 6 dining room chairs and had to constantly move them around to get things done in the kitchen for the rest of the day, until carpets were dry enough. I am very satisfied with the results overall.
Zerorez was very professional and courteous. Great with scheduling and re-scheduling. Our carpets and tile are very clean! Thanks
The throughness of the job
Great service. Always on time . Totally trust the company
The carpet dried very quickly. Friendly and professional staff.
I can't say enough about using Zerorez. I shared my happiness with services on Facebook and Instagram, and I've already had friends reach out wanting to book their appointment. Zach was awesome, quick, and the carpet looked nearly brand new. I was astonished how easily five years of dog mess and family yuck came out.
The technician was professional and thorough in his work. Followed company protocol and had me review flooring once completed. Our two yr. old house was void of furnishings as we had not moved in.
I returned the next day and as always, removed my shoes and worked in bare feet all afternoon. By the end of the day, the soles of my feet were dirty. I return the following day and used my Bona dry cloth mop throughout the area (engineered wood flooring) and captured more dust and dirt than I expected (I expected some dust as it can collect in corners after cleaning).
All in all, disappointed. I have used owner operated businesses in the past with cleaner results. Zerorez was recommended by my daughter who had done her research and read many good reviews. I won’t be using Zerorez in the future.
The stain on the stairs landing didn’t come out nor did all the sticky residue left from the plastic sheeting (with an adhesive backing) that was on our carpet during a home improvement project. The service tech was very nice and thought he got it all so I’m not sure if it needs to be done again or I just need to go with another company.
Give realistic drying times or use fans to achieve what is told to the customer. I was told 4-6 hours and our carpet was still damp 24 hours after the cleaning. Only the room with a ceiling fan was dry within 8 hours and we had to use small fans in all other areas to get them dry by the next day.
Zerorez delivers exactly what they claim. Clean carpets with no after chemical or soap smell. The carpets dry faster. I liked that the technician not only wore his mask at first greeting, but continued to wear his mask the entire time he was in my home. That is important in 2020. The Zerorez techs are always knowledgeable and courteous. This was my second time using Zerorez. Never gave another company a thought. Thank you Zerorez for delivering exactly what you advertise!
The carpet looked great! All the stains from normal wear and tear disappeared and it was left so fresh and clean.
Carpet looks great
My tile is very clean.
Very impressed with the pre-cleaning method pulling up dog hair.