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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Does a good job !
Great job, Friendly service
Professional - reliable and efficient
They did a great job. My floors look good.
Showed up early, very quick, friendly and professional
You made the area WORSE!!
Super professional staff! Carpet smells and looks great. Very impressed from start to finish. Justin was awesome!
Quick and professional services at a fair price.
My technician did a thorough job, quality work, careful as well wth putting slippers over shoes, wall corner protectors, and the carpet did dry within four hours as he said would.
On time. Professional and reasonably priced
Very disappointed with the quality of the cleaning this time. There is very little traffic in my home as I live alone. Prior to the tech arriving I vacuumed all surfaces. I always wait 24 hrs to re-place the furniture to insure the floor is completely dry. As I place, I vacuum the area and then the entire area that was cleaned. Prior to vacuuming I washed the vacuum dirt collection bin and the foam filter. The dirt that I extracted when I vacuumed is unbelievable. I have pictures if you want me to send to someone. The only reason I didn't call back today is because it is so much work to move the furniture to clear the floor for the cleaning since Zerorez techs don't move furniture. The tech was here yesterday, Thursday, 02.04.2021 and this is being reported Friday, 02.05.2021. Thank you.
reliable and professional
Easy to schedule.
Carpets look great, dry quickly, aren't crunchy, and safe around my pets.
Carpets look great after cleaning
Excellent service. The tech, Thomas, was very pleasant and well informed. He explained everything he did and did a great job on our carpet. Thanks.
Green cleaning.
Zerorez stands behind their work and if you are not completely satisfied they will promptly return to meet your expectations!
I’m very disappointed on the results of the bathroom tile grout cleaning and the shower cleaning. I was told the bathroom tile grout “came out good” but I couldn’t see the result due to it being wet. The shower was cleaned nicely on the higher areas but the bottom 6” didn’t get clean at all. Very disappointed. You could make it right by properly cleaning the areas that I paid for.
I already told u, no deodorizer as promised, a new stain that wasn't there after the cleaning
We've used your services previously and have always been very happy with your employee and results.
The gentleman that was here did a really good job, very polite and professional.
Technician.
Very little, if any, chemicals used in cleaning. Explanations of process. Respect shown thru interactions as well as respect of property with shoe coverings, and mask as situation dictates and parties agree.
John was great! Such a smooth process. I will definitely use you all again.
Carpet looked good, Thomas was very helpful.
Carpets look great.........Dried quickly. Bathroom floor tile looks good!
Your technician, Tevin, did fantastic work and he was efficient at it as well. Zerorez is the only company I feel comfortable to have clean my carpets, and Tevin is definitely one of the techs I'd recommend!
Tevin was very thorough in his explanation and cleaning. I will def use again.
I turned in a survey. This time i feel we did not receive a great service. Tech took 45 minutes to clean two carpet areas couch and chair. In the past we had stairs fone in place of third room. This time tech would not do. No fans were placed in rooms like before.
I do not believe we received service that $300+ should have gotten us
I can barely tell any difference after spending over $200.