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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quickly available, performed service within a short period of time, thorough, professional. The technician was pleasant, knowledgeable and wore his mask and booties over his shoes to protect our floors. He didn’t need anything from us - everything he needed was provided by his van.
Fast and efficient
Great job and great technician .
The spot remover is amazing! It has taken out every spot I have treated.
The Zerorez carpet cleaning treatment has made my carpeting look and feel cleaner than any other carpet cleaning technique previously used. There is no soap residue left in the carpet which keeps the carpet cleaner longer. And, the technicians are careful with my furniture and woodwork.
Just paid a lot of money for less than an hour of time. Can’t say it’s the first time I’ve done this, but will probably be the last. Not that I am unhappy with the results but cannot justify the cost. $5/step at 30 seconds per is quite the hourly rate. $15 to pour the dirty water that is already supposed to be safe by nature if the cleaning solution being used down the drain.
While our tech John was amazing, we were supremely disappointed in the time management. We were asked to move up our appt to the 10-12 slot the say before and we obliged. The day of our appt a tech called off and we were asked at around 10:30 to move back to the 12-2 slot which we obliged. I called at about 2:25 asking if a tech was still coming out and she advised he was. Our tech did not arrive until sometime between 3:45 and 4:00. We waited at home all day for this appt when we needed to go out and get some errands run. Was hoping for some form of compensation for our patience since we waited from 10-4 for our tech.
Friendly, timely, and they do a great job!
Great customer service. Easy to schedule and great work inside the home. Highly recommend.
Prompt, professional care with amazing results!
unless you pay extra for the spotting didn't really do a great job on getting stain out
They were professional and friendly and got the job done in short order. One high traffic area looks better than it has in years. I like the idea that they are accomplishing this w/out adding chemicals. I have already recommended them to my friends and family.
Matthew was wonderful...absolutely full of valuable information regarding the whole cleaning process. Difficult imbedded spots were successfully removed. Thanks Zerorez!!
I thought a few pets stains would look much better than they do.
They made my carpet look better than any other carpet service I have used. I will definitely be using them again. The technician was professional, friendly and followed COVID-19 requirements more than anyone else I’ve worked with.
We have 3 young girls and a small dog. So you can only imagine how are carpets looked. I am so glad we had Zerorez out. They now look great!
I Always appreciate the professionalism and quality of Zerorez associates. I recommend frequently!
Stains came back after they came out the second time. Tried to reach them and they aren’t returning my calls.
Communicated well regarding appt time. Great professional service and my 12yr carpet looks new again.
We love the way are carpets look after they have been cleaned
Very good service, tech was awesome. Listened to us and answered all our questions. Did a very good job.
No harmful chemicals !
Good customer service, no harsh chemicals, friendly staff
It was quick and easy. It always looks great after you’ve been here.
Justin P did an excellent job of cleaning my carpets. He was quick and efficient and was done in less than an hour. He answered all of my questions and addressed my concerns. Thanks Justin for a job well done! I will definitely request him for my future carpet cleaning requests.
I would have liked a bit more explanation upfront. The representative was very professional and I feel he did a good job, I just would have liked to know the process up front.
Thomas was very professional and informative
The gentleman “Thomas” arrived on time, was professional throughout, did a complete expert job and finished ahead of the estimated time.
The product is amazing!
Our carpet is clean like new and smells terrific!
I think they did an awesome job and made our carpet not only look better but feel better and smell better!
Technician is very professional in his manner and efficient in performance of the task at hand - this one third time using your service & his talent!!

Technician was very professional and knowledgeable. Showed up on time and worked efficiently.