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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpets were adequately cleaned but the cost was pretty prohibitive.
Explanation of procedure and Efficiency
Derek is great and I appreciated the work he did for me.
The technician that I had for my service was just great. He was courteous, meticulous, and explicated his plan for cleaning my house.
The carpet is very clean and looking great. However, the tech ripped apart my flowers with his equipment and did not mention he did so. I only noticed when I got home from work that they were completely ripped in half. I'm sure it was an accident, but he should have mentioned it and apologized. He needs to be more careful because some people work very hard on their garden.
I was very pleased. This was our first time to use the service. It was very easy to set up and everything went as promised. Only one little blip, there is black residue spots (like wet tar?) on the driveway where the truck was parked. The carpets look wonderful and the young man who came was very professional and pleasant. Thank you!
Very nice technicians. Very thorough. Always on time.
Technician (Justin) was great...cleaning job made a huge difference without any residue on very old carpets that need to last awhile longer until new floors can be installed...your services did the trick!
He got it done in no time
The technician did a great job. However, I thought I was getting the special $139 special which was 3 rooms and hallway. However when completed I had to pay $192. Way over my SS budget. Was not pleased that I was not given the special advertised price. Too pricy for me.
Carpet clean and dry in 7 hrs.
zerorez has always done an outstanding job on my carpets. They are on time, helpful and professional in their work. I am pleased with the results.
Easy to make appointment, tech explained clearly, on time arrival.
They were quick, and very careful to not scar our walls, furniture and doorways.
I really enjoyed having Dacoda over this week! He is so honest and forthright about my cat issues. Don't you just love working with someone who offers you what they think is best without trying to "sell you"? I had been using Groupons over the past couple of years because Zerorez is a premium priced service, but I really wanted quality, so I called to get a quote, and I do feel your prices have become more affordable. It thrills me, because now I can return to just using Zerorez for everything.
Service was great. Once the carpet dried the pet stains reappeared. I was surprised he didn’t do pet treatment.
Chase was very nice and professional
Have used other cleaning services and Zerorez by far leaves our carpets looking nearly new. Two rooms have been down since 1986!
I am amazed on how clean my carpets are!! The technician Zack was professional and knowledgeable. He did not try to upsell additional services. He was polite and friendly and did excellent work. I WILL be a returning customer!!
Pricey for not that much work. Better if you do bulk work
Very helpful and candid call back visit.
Professional. Informative. No high pressure
add-ons. Punctual. Good price. GREAT JOB. DRIES FAST WITH NO CHEMICAL RESIDUE
No chemicals
Cleanest my carpets have ever been, dries quickly good service
I was hoping for a better outcome on the cleaning process on my stairs. I understand my carpet is 15 years old, however I have taken exceptional care to have it cleaned not only professionally but also personally at least once every 6 to 9 months since I purchased the condo. I was quite a surprise to see that the stairs looked worse after the cleaning. If I had any idea that would have been the outcome I would not have had it done. I did have a neighbor ask me if I would recommend and look at my carpet after seeing the truck leave. I was hesitant but allowed them to come in. Unfortunately their response and impression was not positive to say the least.
Thank you for the opportunity to share my experience,
Sincerely, First name removed
Carpets look wonderful, no sticky residue and the house smells fresh and clean. I would recommend Zerorez to all of my friends.
True to your word regarding your product
For the price, I was disappointed in the carpets after. The person who cleaned the carpets was very courteous and I have no complaints with him.
How soft and fresh my carpets were. They smelled wonderful but not overwhelming. The hardwood floors were clean and wonderful. Zack my service pro was GREAT!!! Excellent service and finished product. I would use again!
Didn’t realize that my price of cleaning my carpets did not include moving the furniture. Maybe I missed it in your advertising or your telephone staff failed to inform. Anyway, why wouldn’t you include moving furniture?
They called ahead, very professional and efficient.