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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The technician worked hard to clean our home.
Professional and careful
Staff
The technicians are knowledgeable, thorough and go out of their way to please.
Hi! Although our technician wasn’t very friendly and I don’t doubt he worked hard, I don’t fee like our carpets look clean (actually they don’t look clean)
I know to expect that the stains will not fully come up and I wasn’t concerned about that but the traffic surface dirt is still there and there are actual spots that I have continues to touch up with loose soiling, not stains, that I have been going over since our appointment. It seems as though maybe toward the end of the appointment that he was rushed, and you can see spots where the carpet was cleaned cutting into a traffic pattern but the surrounding traffic dirt wasn’t gone over, so the carpet in places is two different colors depending on where the machine went over the area more thoroughly than others. I can send pics if necessary. There is a lot of carpet and a lot of rooms in our house and it seems like maybe as time went on our technician rushed over the areas I was more concerned with that get the most traffic.
We would appreciate considering returning to get these areas cleaned more thoroughly.
Don't send one man to carry a huge rug. On pick up, my boyfriend helped carry it out to the truck and on delivery, I had to help move the furniture back. We are both in our 50's.
Everything was great.
The best carpet cleaning we have ever experienced and John Parry was a professional gentleman. Thank you
Not soaking wet
Did a great job cleaning my carpets, no residue and dried quicker than any other carpet cleaner co. That I have used. Price was great compared to others I have used in the past.
service and tech sent out were both great
Great communication and service always! We’ve used Zerorez multiple times and each time our carpets look amazing and we have pets so they are able to detect urine stains or dirt and get it right out. Thank you!!
Nothing. Your agent was EXCELLENT!
My wife is happy. (I just don’t give out “10’s”)
Always on time, your scheduling staff and carpet techs are very friendly, professional and easy to work with. Pricing for service is very reasonable and you have a very flexible schedule to work with.
Would recommend your company to anyone!
Did a good job. Neat and left everything in order. Do not ask for anything extra and expect it to be free.
Communication was prompt and efficient. Booking was easy. Attendant was prompt, polite and explained everything in detail. Price point was competitive. Floors looked amazing. Dry time was fast.
I like that the carpets are nearly dry when the cleaning is finished. No residue and rooms can be put back together soon.
My technician was very kind and seemed to really know what he was doing and a lot about the product! My carpet is cleaner than with anyone else we’ve ever used. Very reasonably priced too! Couldn’t be happier!
We liked that our service rep, Chase, explained how he would clean each different carpet type,
any pre-treatment needed for some stains, and the drying time needed before walking on the carpets. He advised us to set extra fans, & open doors & run the fan on the furnace to help speed up the drying process. Chase did a great job; our carpets look fantastic. We are very pleased with the cleaning results; many thanks Zerorez.
Personable technician, work done promptly, and the carpets look great.
Feel like U do a thorough job and my floors look great and they are not soaking wet when U leave!! Justin was very knowledgeable and pleasant to talk to.
Tevin was AWESOME! He was super nice, professional and did great work. He explained everything he was doing. I would highly recommend Zerorez. Thanks!
My 18 year old carpet looks brand new again! Thomas was polite, quick and efficient. Carpet dried quickly too. Will definitely use again and recommend.
the product did a super job on my carpet, very, very pleased. for sure would have you again.
service tech was very professional and knowledgeable about what he was doing.
Great service rep. Extremely good job.
Our technician was very friendly and helped explain the process to us. It was quick and hassle free and the results were great.
Great job, efficient, fast, effective, polite!
My carpet is really clean!
I can’t believe how great the carpet looks. There were stains that had been in there for years that he got out. There are rooms I was planning to replace because I thought they looked terrible but he got them looking almost new!
Technician scratched the tile in our bathroom.
I like that there are no chemicals used.