Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18281 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   September 12, 2020 — Rated 10 out of 10 by S.B. Zerorez Indianapolis
What do you like about our products and services?

Easy to schedule
Good quality service

Report a concern   September 12, 2020 — Rated 10 out of 10 by J.S. Zerorez Indianapolis
What do you like about our products and services?

quality of cleaning service and promptness of service technicians.

Report a concern   September 11, 2020 — Rated 5 out of 10 by R.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I wouldn’t say you disappointed, the service was just fine it was a lot more expensive than I thought it would be. I’ve never had this done before so I wasn’t entirely sure what to expect. However considering what I Paid and how my carpets look I can’t say it’s something I can lan to do again, ever.

Report a concern   September 11, 2020 — Rated 10 out of 10 by S.S. Zerorez Indianapolis
What do you like about our products and services?

I have recommended your service to 3 neighbors. Very satisfied

Report a concern   September 11, 2020 — Rated 10 out of 10 by Debra Threats Zerorez Indianapolis
What do you like about our products and services?

Carpet looks and smells great.

Report a concern   September 11, 2020 — Rated 10 out of 10 by V.V. Zerorez Indianapolis
What do you like about our products and services?

My carpets stay clean much longer with Zerorez. The whole house smells fresh. All the technicians have been professional and seem very enthusiastic about the company and its service. I’ll never use another carpet cleaning company!

Report a concern   September 11, 2020 — Rated 10 out of 10 by Ashley Heinzman Zerorez Indianapolis
What do you like about our products and services?

There are no soaps to worry about future staining, the tech was very open and honest and knowledgeable about the process.

Report a concern   September 10, 2020 — Rated 10 out of 10 by Julie Christianson Zerorez Indianapolis
What do you like about our products and services?

Our technicians were professional, respectful, and thorough. We would recommend you to everyone.

Report a concern   September 10, 2020 — Rated 10 out of 10 by S.V.W. Zerorez Indianapolis
What do you like about our products and services?

Technician, effort he made

Report a concern   September 10, 2020 — Rated 10 out of 10 by D.S. Zerorez Indianapolis
What do you like about our products and services?

Great Results- Excellent Service-Very Professional

Report a concern   September 10, 2020 — Rated 10 out of 10 by B.K. Zerorez Indianapolis
What do you like about our products and services?

John did a great job

Report a concern   September 10, 2020 — Rated 10 out of 10 by H.V. Zerorez Indianapolis
What do you like about our products and services?

Great service. Quality result.

Report a concern   September 9, 2020 — Rated 10 out of 10 by T.K. Zerorez Indianapolis
What do you like about our products and services?

Very attentive!

Report a concern   September 9, 2020 — Rated 8 out of 10 by T.M. Zerorez Indianapolis
What could we do to improve?

My headboard didn’t come clean.

Report a concern   September 9, 2020 — Rated 10 out of 10 by Daniel Constantino Zerorez Indianapolis
What do you like about our products and services?

Your employee did a great job good personality thank you

Report a concern   September 9, 2020 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

This is not the first time that I've used Zerorez and it definitely won't be the last. They are so professional and friendly. The service technicians were very knowledgeable. The price is a great value and I love the citrus smell that it leaves in your home.

Report a concern   September 9, 2020 — Rated 10 out of 10 by J.N. Zerorez Indianapolis
What do you like about our products and services?

The technicians did a great job explaining what they were doing and what they found. The end result is great. Very pleased.

Report a concern   September 8, 2020 — Rated 10 out of 10 by Julia BRadshaw Zerorez Indianapolis
What do you like about our products and services?

I was appreciative of Tevin and his explanation of what he will be doing throughout the services rendered. I appreciative him taking time to answer my questions about the process and how I can maintain the carpet even upon his leaving. I appreciated the respect of my carpet and home with care to the details of my carpet and home. I appreciated his knowledge, wisdom and insight and did not make me feel that my job was to small for him to care about or for Zerorez. I really appreciate him going over all of the services to be rendered and then asking if it was "ok" to proceed. I really appreciated the respect as home owner and someone not coming into my home acting as though they know it all about my carpet.

Ms. Bradshaw

Report a concern   September 8, 2020 — Rated 4 out of 10 by K.H. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Hello!

Our technician was such a nice guy. However I think the deodorizer was a large expense that wasn’t needed and a bit over sold. Also, the stairs don’t look like they were done and we feel a few spots could have used more attention to detail. Is it normal to move so quickly over stains? The carpet is old so granted it looks better on most areas but it just seems the technician moved extra fast.

Report a concern   September 8, 2020 — Rated 8 out of 10 by J.D. Zerorez Indianapolis
What could we do to improve?

I have loved all of my cleanings so far. The technicians are always super friendly, thorough, and I feel like they're truly looking out for the best interests of my home.

The ONLY reason I'm rating this visit lower is that during this cleaning, there was a supervisor that showed up unannounced. I was home alone with the technician and my two children, and was keeping them upstairs in the playroom to stay out of the way while he worked downstairs. All of the sudden, I heard a second male voice and panicked a little inside. The supervisor was going over his "inspection" list with the technician.

When he saw me, he introduced himself and explained what he was doing. He was super friendly and I completely understand why they do the checks that they do, but I would have been much happier if I had been given a heads up that he was coming - either through my technician or a phone call. He didn't even ring the door bell - he just walked right in.

The tech and the cleaning on its own was perfectly and I will gladly use ZeroRez again; I just wasn't happy with the unexpected visit.

Report a concern   September 8, 2020 — Rated 10 out of 10 by S.B. Zerorez Indianapolis
What do you like about our products and services?

I have used them a few different times and every time I have been satisfied with the finished result..

Report a concern   September 8, 2020 — Rated 9 out of 10 by Mary Reed Zerorez Indianapolis
What do you like about our products and services?

Carpets look great. They look like new! Very pleased with results and the price. Thank you.

Report a concern   September 8, 2020 — Rated 10 out of 10 by D.N. Zerorez Indianapolis
What do you like about our products and services?

It was a quick dry of the carpets. Our "technician" was very kind and friendly

Report a concern   September 8, 2020 — Rated 10 out of 10 by E.M. Zerorez Indianapolis
What do you like about our products and services?

My carpets are clean and the service was great.

Report a concern   September 7, 2020 — Rated 10 out of 10 by P.N. Zerorez Indianapolis
What do you like about our products and services?

The carpet was very well cleaned and the technician was so kind and pleasant.

Report a concern   September 7, 2020 — Rated 0 out of 10 by D.K. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Stains in bedroom and basement disappeared while wet. Back as bad as ever the next morning when carpet dried

Report a concern   September 7, 2020 — Rated 10 out of 10 by S.S. Zerorez Indianapolis
What do you like about our products and services?

Seemed to get the spots out. Techician was pleasant. Didn't take long for 4 rooms.

Report a concern   September 7, 2020 — Rated 10 out of 10 by J.A. Zerorez Indianapolis
What do you like about our products and services?

Professionalism

Report a concern   September 6, 2020 — Rated 10 out of 10 by C.G. Zerorez Indianapolis
What do you like about our products and services?

Carpets are clean, nice smell and nice service.

Report a concern   September 6, 2020 — Rated 9 out of 10 by A.R. Zerorez Indianapolis
What do you like about our products and services?

Timely, did a nice job and technician was knowledgeable and friendly!


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