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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Guys were courteous and thorough. Carpets look great!
Great service!
Cleaner was good.
Great experience! The technician was very knowledgeable and explained the process. This process did a great job on my carpets and tile floors.
Excellent job! Our service tech was knowledgeable and professional. We are very pleased!
There were a few areas that still had some minor pet stains. I went ahead and used some carpet cleaner solution and got those stains out by hand. Perhaps this is normal to have remaining stains that you have to treat by hand. Carpet does look much better now.
The service technician was very courteous and called 15 minutes before he arrived. Went above and beyond while cleaning the carpeting.
The carpets weren’t that much more clean than when we’ve had other companies clean them. It cost much more for zero res to clean and you were highly rated so I had higher expectations.
Tevin was very knowledgeable about the cleaning process Zerorez uses. If he had any questions, he asked me before he started cleaning. I saw some of the debris the vacuum sucked out of my carpet and was grossed out. And I vacuum a couple times a week!
Very professional and thorough
Wonderful experience! Will do it again.
Love the clean, fresh smell accompanying our carpet cleaning. Scheduling is easy.
They made sure I was satisfied with everything!
Service
You guys did a great job! you were on time and very professional!!
Carpets clean up nicely. Staff is courteous and knowledgeable.
I had an emergency, left a message that evening and you called first thing the next morning, and had someone here by mid day. THANK YOU
Missed some spots. Overlooked.
Technicians take care of customer’s house like it was their own. Close doors to outside as much as they can, turn off lights they turn on, clean up water that gets on hard wood floors.
Technician was very professional.He done a great
job on our carpet and sofa.
Good service and reps.
Carpets clean and many precautions taken for protecting furniture and Covid. Carpets were dry within 6 hours
Very satisfied
The cleaning did illuminate an old dog smell from the carpet from our previous owner. That was the major goal for this cleaning. However, it did not take out any of the hard stains. There are a couple places where chocolate milk or something stained the carpet in those remain.
Kevin did a fantastic job! He went above and beyond what was expected of him. He spent extra time on areas that had stains and brightened the dark, heavy walking paths on our carpet.
Kevin was very careful with the equipment and protected our woodwork and walls.
Excellent work!
When the tech was completing the re-clean he stated that I had only paid to have 2 areas protected and that he sprayed the protectant on all the surfaces. I said that the previous tech was suppose to put protectant on all. the tech said I didn't pay for that. I said I want to pay for the services rendered. The tech called the office where they put together the invoice. I was charged $35/4 rooms. I paid it.
However, I could take a hand held spray bottle and spray protectant on my carpets for far .
The two technicians were very professional and worked efficiently.
Everything! I was very happy with the service! Thank you!
Easy to schedule, arrived on time and did a great job.