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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thorough non chemical clean
The technition was friendly and explained procedures. The product didn't take up some of the stains even though he sprayed so we had to treat them ourselves.
The technician was very knowledgeable and was courteous while I was working from home. The technician was also very kind. After the carpets were cleaned and ALL stains completely removed my whole house smelled wonderful. Will work with Zerorez Indianapolis every time I get my carpets cleaned!
Great service! Our carpet, upholstery, and grout are super cleans, and out the technician was friendly, thorough, and polite.
The carpets are very very clean which is great but there is now a musty odor in the house:( and we are just putting it on the market
On time good work reasonable price
Carpets were clean, dried quickly and follow up on problem area was addressed
Did a great job!
The carpet looks as bad or worse than it did before the cleaning.
Great results and service
There were still spots on the carpet after the initial cleaning by Zerorez. They came back and did a wonderful job with a repeat cleaning. Thank you
Very clean, short dry-time, well priced. Representative very was knowledgeable.
Awesome work and great service!
They were very professional and did a great job!
The guys were great! Quick and efficient.
Friendly, efficient service.
Child friendly and pet friendly products. Carpets look amazing after cleaning!
Staff and carpet outcomes. My carpet is old and the technician worked miracles
Thomas was so good at his job. The safety precautions the company made for home and Covid-19. Matt did a good job making it happen. Did not like girl calling Saturday to tell me I was wrong on schedule for job....and then on Monday ( day of job) to say our guy was sick and had to reschedule. It worked out and I am glad because I would of canceled and not reschedule....mainly because of girl on Saturday.
The floors look very good...
John Perry is a great employee of yours and goes above and beyond!!
The stairway steps are streaked and look worse than they did before the carpet was cleaned. Super disappointed. Called and sent pics but haven’t heard anything back yet. Would like someone to come back out and redo the steps.
I would like your technician Matt to come back for my April Appointment I have set...
Thank you - Name removed
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I left a message two days after you were here. I scheduled a deep extraction and while here, your technician indicated that he thought we just needed a tropical treatment. He said, if we still smelled the cat urine within 72 hours, to call. We did. I did call. The manager "was in a training" and would get back to me the next day. I did not get a call or a message. Please let me know what I should do next.
Normally, I never have any issues with the cleaning but this time, a stain came back as soon as the carpet was dry.
Tech was very knowledgable and talked me through the whole process. The new tech Jordan was nice did a good job following directions of his trainer
Great service & results
I LOVE that there are no harsh chemicals to have to breathe. Chemical Sensitivity is real! I LOVE the thorough job also. My carpets are 12 years old and look new! Thank you!
The technician that you sent was incredibly knowledgeable. He did a great job and had a great attitude. He made a 20-year-old carpet come back to life.
I called your office on Thursday, March 11th after getting home from work to complain/report that I found the hallway in my home was not cleaned after service was preformed on our home earlier in the day. My husband was the one that took off work for the cleaning. The technician told him the hallway wasn't to be cleaned and my husband just went along with it thinking that he had misunderstood me. The person said that he would see what he could do and would get back to me.
He told me that evidentially when I applied the $20 new customer credit that the Free Hallway with the $119, 3 room special fell off. This was not made clear or indicated in any way. He told me that there was only 1 special allowed. I wasn't aware that the $20 would kick out the ADVERTISED PRICE that I signed up for. If I did I would have much rather had my hall cleaned than to have the $20.00 credit applied.
I know don't know what I am more upset about now. The not cleaned hallway or the fact that the person I talked to never called me back. He gave me the impression he was going to run this situation by someone and call me back yet that afternoon. And, Friday went by and no call either. However, I did get a call from a sales person wanting to know if she could schedule my cleaning because I had been on the website looking at prices on Thursday afternoon. I never submitted a request to be called. At that time I told her the I was unhappy about a situation on Thursday's service. No comment from her.
Please give my husband or I a call back after 3:00 on Monday.
Thank you very much.
This service was quick and easy, very professional, and the carpets look great!
Natural products, fast easy and on time. Got a lot of stains up from our beige carpet and we have two lab dogs!