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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I called the office the day after service stating that the carpet seemed very wet and it took over 24 hours for it to dry, with a few spots still damp. Also, there were several areas where the loops had been puiled or cut by the machine when the technician ran the machine across the nap of the carpet. I was told a manager would call me back and no one ever has. Although the carpet looks very clean, I'm very disappointed with your sevice.
I love the professional style and service Zerorez provides. Plus, there is never any pushy sales tactics to buy more! The service man explained everything and took his time to do a fantastic job on our dirty carpet! Thank you!
staff is courteous and professional. Carpets are so clean and smell great. Even the difficult spots are gone. I highly recommend Zeorez
No soap dries fast
This is the company I will use from now on! They were careful in making sure the equipment they used would not damage our walls. They did a great job in making our even "tired" carpeting perk up. They were prompt and explained about their products. No standing around for this two-man crew! They were in and out in a timely manner! We appreciate a job well done!
Re clean guarantee in this case!
Justin was clean, professional, and took the time to explain the cleaning process. I thought my carpets had been ruined by previous carpet cleaning methods. Zero Rez resurrected the carpets. I will have Justin back to help with my carpets, again.
The Technician went above and beyond. Everyone was courteous and friendly. Highly recommended this service.
Safe for my kids and it dried fast.
I love the carpet cleaner product.
very pleased with the cleaning and service
Product works and service was wonderful
The service is consistently excellent, and each provider is respectful of my home and of my time.
Response time, cleaning ability and employee conduct
Always great service! We love using Zerorez and we won’t trust any other carpet cleaning company to leave our house fresh and clean! Our technician, Justin, was great and went the extra mile to make sure everything was nice and clean!! Thank you Justin!!
Friendly staff, excellent results
He did a good job!!
tech was polite
process was NOT rushed
I like how easy it is and floors turned out looking great.
I had a spot appear on the carpet after you cleaned it you came out it was still there I’ve called multiple times you’ve brushed me off every time you’ve not come back to take care of it you’ve not called when you said you would. I’ve had to have somebody else come out. I would never recommend you. Name removed
The products and services performed as hoped. It was exactly the result we wanted to see. We don't think customers can ask for much more than that. Great job!
Efficient and environmentally safe and quick drying. Carpets always look great!
Our technician, Gerald, worked hard on iur carpet. It looks like new.
The technician was top notch! Very informative professional, cared about what he was doing.
I was impressed by the fact you dont use harsh chemicals/detergents, how fast the carpets dried, and the tile/grout cleaning the technician performed on the bathroom floor.
Great experience all around!
The whole process is easy and efficient.
The procedure worked well on the areas that were not very soiled. The traffic area in the living room is still dirty, and it's obvious, as though it had never been cleaned. I will have to have it cleaned again.
The technician was very pleasant and professional.
Name removed
I have used Zerorez a few times and the technician this time was one of the very best. I had a couple of spots that he really worked hard to remove. One of them did not come all of the way out but it wea cerainly not his fault. He thoroughly explained every step that he did GREAT JOB
A great job on my carpet and Nice Friendly Technician,
The tech forgot to leave the bottle of spot treatment we paid for. He promised to stop by the next day and did not. Otherwise, we were happy with the service.
This was my first time using the service. The carpets looked great after being cleaned and the technican (Taylor) was very professional and very respectful. I was given some information on other services that are offered and would use them again.