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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
So much care was taken to do it correctly. Great job.
Had my carpet cleaned. after te=here was a spot when it wasn't there prior to cleaning. They came back, its better but not gone
Friendly staff and easy to work with.
The tech was friendly, timely and informative!
The technician arrived when promised and immediately started prepping the rooms. We were pleased that it seemed the rooms and stairs were completely dry when we went to bed.
Be more accurate on arrival times. My appointment was scheduled for May 26, I requested a phone message on Friday telling me the approximate arrival time as I would be out of town until Sunday. I received no message. I waited until Monday from 10 t0 12 and no one came, I called
and was told that I had cancelled my appointment on Friday! I explained that I was out of town that day and DID NOT call and cancel. Finally ,after, consulting their records, it was arranged to sandwich me in on the last run.
The Tech arrived around three. He did an OK job, but, charged me $25 because my living room was very large. I have had work done before by your company and there was no charge.
I will give your company a second thought before I call again
Thorough job, no harsh chemicals, great customer service!
Zerorez has always provided good service for us. Eric was very professional and did a great job on explaining the procedures to me. I like that there are no fumes and our carpets always come out very clean.
The ease and thorough work done by Zerorez technicians. Our tech, Tevin, was friendly and took care to not damage any woodwork or other belongings while he cleaned our carpets.
Making reservations is also very easy with either a phone call or by web interface.
The product doesn't seem to work.
We loved our service and our technician was so thorough and helpful. He provided recommendations based on our needs and provided amazing results. We are really happy with the final result and would definitely recommend Zerorez Indianapolis!
Nice and efficient service people. Results were amazing. Certainly a KEEPER!!
The tile in the room they cleaned has new marks on it. Sent an email and haven't heard back from anyone.
Thank you for a thorough carpet cleaning. My carpets look great, and I will recommend you to family and friends.
The technician was very friendly and did a fantastic job!! Impressive work!
Works better than any cleaning we’ve had in 20 years. Pulls the carpet nap up. Fast drying.
I liked the idea that you started with clean product and ended with a health clean carpet.
The carpet is clean and smells good
Since we are a business, it was appealing that Zerorez could accommodate our carpet cleaing on a Saturday, instead of during normal business hours. Matt was our service tech and did a very thorough, outstanding job. We will contact Zerorez in the future for our carpet cleaning needs. Thank you!
We needed two offices completed and both were done on the same day. They showed up early and got right to work. Carpets look clean and I will use them again. Prices were very competitive.
Todd
Our technician was friendly, efficient and very thorough. We loved the service and the results.
Our technician was punctual and efficient. Very please! Carpets look and feel great.
The Gentleman that did my carpet was extremely helpful and informative. Even though it was a late work day for him, he did NOT rush my job.
Carpets were not cleaned well. The next day I still pulled up dirt from carpet.
Excellent service once they got here. Major problems initially on day of carpet cleaning. Scheduler was professional and helpful after initially telling us they would have to reschedule due to technicians not showing up for work. Manager called and followed through and we ended up having the service performed on the day it was supposed to be done.
Our technician was very friendly, knowledgeable and honest with his recommendations! The carpets look and feel great!
Nice service. Great value.
Carpet looks excellent.
Technician explained the process, noticed we had pets & checked with a black light.
The carpet looks almost new.
Trying was great.
Cleaning process