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based on 18452 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technician was very professional.He done a great
job on our carpet and sofa.
Good service and reps.
Carpets clean and many precautions taken for protecting furniture and Covid. Carpets were dry within 6 hours
Very satisfied
The cleaning did illuminate an old dog smell from the carpet from our previous owner. That was the major goal for this cleaning. However, it did not take out any of the hard stains. There are a couple places where chocolate milk or something stained the carpet in those remain.
Kevin did a fantastic job! He went above and beyond what was expected of him. He spent extra time on areas that had stains and brightened the dark, heavy walking paths on our carpet.
Kevin was very careful with the equipment and protected our woodwork and walls.
Excellent work!
When the tech was completing the re-clean he stated that I had only paid to have 2 areas protected and that he sprayed the protectant on all the surfaces. I said that the previous tech was suppose to put protectant on all. the tech said I didn't pay for that. I said I want to pay for the services rendered. The tech called the office where they put together the invoice. I was charged $35/4 rooms. I paid it.
However, I could take a hand held spray bottle and spray protectant on my carpets for far .
The two technicians were very professional and worked efficiently.
Everything! I was very happy with the service! Thank you!
Clean not chemical smell - dirt/dust removal helped my allergies.
On time and considerate. Thank you!
I really like the toxin free way and it dries quickly. Tevin and his partner were very professional and did a great job!
Easy to book, no crazy smells
We were very pleased the way the carpets looked when the tech finished.Have used before and will when needed next time.
Everything down to the last detail was fantastic! From the techs to the final results! Also, the changes made to accommodate with COVID-19 was great! 6 year old couch looked next to brand new! Carpets cleaned, refreshed, and brought back to new! I always recommend Zerorez because of every last detail that is put into the product and services!
The technician came in, assessed the carpets and went right to work. He was finished with two rooms and a hallway within an hour.
That you use water to clean the carpets and not soap
Timely, effective, and personable!
The product works and leaves no obnoxious smell.
Darrel Clark
Love the service!
Great sevice. Zero problems
It’s safe for kids and pets. Fast process and friendly staff.
Very respectful and did a great job!
Carpet dries fast and stays clean longer than with other methods. Spots all came out too!!
We were satisfied with the carpet cleaning portion. We also had you steam clean our tile and that was a real disappointment. We checked your web page and viewed the pictures and decided if you could get close to those results for us it would be well worth the $$. Sadly the results were rather lackluster. The tech said as the grout dried it would lighten up however the end result was a disappointment.
As far as what you could do? If you think doing the service again and possibly applying a bit more effort would make a difference great. If you are already aware that this service is a bit of a crap shoot then prob ot worth you coming back.
Again, we were satisfied with the tech and the carpet portion.
Tevlin was great!
Prompt, polite, did a good job.
That it gets the carpet clean without leaving sticky residue.
Technicians take care of customer’s house like it was their own. Close doors to outside as much as they can, turn off lights they turn on, clean up water that gets on hard wood floors.