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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I felt he went to fast cleaning the carpets . Didn’t feel they got a good clean. Literally did it in 20 minutes. 3 rooms.
Always have done a great job for us. Carpets aren’t soaked, dry quick spots gone.
Great work
The technician said 6 to 8 hours to dry. Our carpets were soaking wet late into the evening in which when we stepped onto the other flooring we nearly fell. The carpets were damp into the late morning the next day. I called and they said sounds like something was clogged. Offered to come out again but I had house pics scheduled that day. However, the service lady did discount our bill.
I like that Zerorez doesn’t use detergents or chemicals to clean & is still able to get the tough stains out. Their technicians are always friendly, informative, conscientious & truly work hard to please the customer.
The tech Gerald was phenomenal. Best experience ever with him. Great asset for your company. Also like how the carpet seems fresher from your method. Very easy to schedule and all goes smoothly.
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Friendly folks that recommended the best for our purposes.
Carpet looks great.
Workers were helpful and informative.
Professional and friendly service. The carpet looks very clean. WOULD RECOMMEND!
Friendly service and cost
Great service!
The reclean Tean was awesome!
Technicians were informative and helpful. Seemed to enjoy what they do. Explained thoroughly what was going on. Quick and efficient
Tell people that your people don't move anything!
online booking, professional and knowledgeable employees
I will never have another carpet cleaning company work at my home. I have used ZeroRez numerous times and every time they exceed my expectations. Carlos was our technician this time, and he was so personal and professional. This is a top notch business and I would recommend them to anyone.
Thomas was as polite as anyone I have ever met, He was very detail orientated and professional.
If I need services again I will request him for sure!
The service and quality of service was amazing. I booked Zerorez for my son’s home, and his wife was very happy with the results. They were on time, very efficient, and their carpet looks like new! They have three dogs that shed a lot and play outside and their carpet was getting to a point that I thought they would need to replace it. I was happy to hear that it looks like new.
Great service our carpets look great!!
the person cleaning works hard to satisfy.
Jarell was very efficient, personable, did a good job.
The service gentleman was very polite and accommodating. Thanks!
Everything!!
I have called to share my concerns and heard back from the manager who apologized and offered $25 credit towards next service. After thinking about it more and talking to my husband, we think that was not acceptable considering that we paid $59 extra for the hide a bed that he shut in wet. Bare minimum we should have received $59 back on our credit card. We will not be using or recommending Zerorez to ever use that $25 credit. If the tech wasn't aware of how mold and mildew formed and left sitting puddles of water on our wood linoleum floor, we are now left wondering if he knew how to properly clean the sectional and ottoman after paying close to $300. Also, you send out offers frequently for $20 off. So after thinking about what we were offered, it was insulting. Tech also stated it would take around 3 hours for furniture to dry with some variables. We have open living room with one wall of windows which we opened. It took about 24 hours to completely dry. Left us wondering if too much liquid was used by the tech and concerned about the integrity of our fabric now.
Just had carpets, kitchen floor and chair cleaned. They all turned out great. Love the way the technician cleaned and showed progress along the way. Really did a thorough job and are so impressed.
John our technician was very thorough, caring and informative.
Prompt service. The company provided a professional, hard working, and courteous worker. I also appreciated the covid precautions. In addition, they take great care to protect home and woodwork while working.
My carpets look amazing after the carpet treatment. I couldn’t believe the dirt and soil the agitation produced. I like the cleaning method as well, no chemical odor and the carpet is not soaking wet for days like others I have used. I am a repeat customer will not use anyone else. I highly recommend them.
The service tech was one of the nicest technicians I have ever had in our home. He went above and beyond to walk us through our service and make sure we were happy. He did an excellent job.
Gerald and Cory did a nice job with the cleaning. Gerald was quite thorough and communicated well. He set the right expectations in regards to trouble stains that will likely not be removed. The carpet looks and feels much better so I will recommend your service. One area of improvement- They asked if their hoses can run in the grass in the front yard. I said yes and assumed nothing will harm the grass. However, the thin hose with chemical cleaner killed the grass and now there is a thin yellow line from sidewalk to house and a medium size yellow patch where the hose was coiled up near the road. It is better to keep this hose off of the lawn in the future.