- Phone: 317-388-5141
- Visit Website
based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was happy with the cleaning that was done to the floors, but not especially happy with the mess that was left behind. We have wood floors throughout and the hoses and wet shoes left marks on the floor that needed attention. I both mopped and waxed our floors to try and get the marks up and was only mostly successful. I am hopeful that they will wear out with time. I wasn't expecting to do a total house clean-up afterward. The tech was as nice as could be and I know he would feel terrible if he knew as I know he was trying to do his best job for us!
Tevin always does an amazing job, very detailed. his trainee, not so much. this young man will NOT be an asset to your company. he sat in the truck on the phone 90% of the time. showed no interest in watching or learning from Tevin.
Friendly, knowledgeable, and efficient staff! 4th time at our house, highly recommend!
They are clean products, no chemicals. Service is always great
I'm pleased and have already recommended you to friends. I have plans of having you in on a regular basis. John was an absolute doll. I"d not ever had a company in to shampoo my carpets before. He was patient and explained it all to me as he went. I have adopted a rescue that doesn't like people and he took care to not upset her too. When I get to have you back again, I will request John again.
Ripped holes in my couch and still waiting to see what is going to be done about it. It happened a week ago and there is no resolution.
The person that did the cleaning was very nice did a good job, just not sure the cleaning solution was strong enough to deep clean. Not a terrible job overall.
You initially couldn’t locate our area rug pad which was picked up with the area rug for cleaning. Then when you said you located it you said you were going to clean it. The next day it was dropped off at the front door with no attempt to contact anyone who was home. The pad was not clean, it was damp, and had a musty smell to it.
Today I just got an email showing a $30.00 delivery fee which I was told would not be charged.
I will not use your service again nor will I recommend your business to anyone else.
He was on time. Did a good and Quick job.
My couch and rocker look wonderful!!
However, I did not like the idea of giving a tip. You should pay your employees so they wouldn't be asking for tips.
Gabe was friendly and knowledgeable.
Products are pet friendly. Service is top notch! Tevin did a fantastic job on our upholstery.
Knowing I’m not saturating my carpet padding and yet actually getting it clean and hard stains to come up
Tevin does an amazing job!
Offer shorter time windows for service, at least try to shorten it to 2 hr arrival window the day before.
Everything is fine now
Friendly, easy to deal with, and carpets look great.
Matt our technician was very thorough and did a GREAT job of explaining each step of the process.
Professional and friendly staff.
very professional and polite
Easy scheduling, effective and efficient cleaning.
The Technician was very polite, knowledgeable and went above and beyond our expectations. Our carpets look fantastic and we would like to set up a standing appointment for every 3 months. We appreciate everything he did for us!
Love how clean my carpets are with no chemicals- my couch and area rugs look almost new- very professional and helpful staff
I have never used anyone but Zerorez to clean my carpets. They don't use a lot of soaps so there is not a film left over to attract dirt. When they are done. The carpet feels soft and is almost dry. Unfortunately I am moving out of state. But, the first thing I will do when I get to my new home is see if there is a Zerorez there to clean my new carpets. Thanks for a job well done. My carpet still looks like new after six years.
Tevin and William were excellent. Tevin explained every step of the cleaning. With two of them on the job, it was done in no time. Eight hours of dry time is correct. Carpets feel wonderful...no sticky soap. I threw in a bedroom at the last minute and it was no problem. I would use no one else. My first experience was perfect!
I like the service and the people that work for Zero Rez. Justin has been to my home 2-3 times and he is awesome. Excellent job and super friendly and informative! Would love to request him every time if possible! I like that he wears booties over his shoes when he comes in. Very respectful.
The overall work is fantastic and the customer service is first class!!!
Great job cleaning 3 rooms - removed all stains and carpet dried quickly.
The service expert did a great job representing the reputation of zerorez
The technicians were polite, friendly, and thorough. I absolutely will use them again!