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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Excellent service, ultra clean carpets
Always make my carpets look like new. Technicians are always great, Joe did a phenomenal job on my carpets.
The service and product are consistently excellent. The carpets dry fast and are very soft. Their technicians are efficient and very polite. This is an exceptional company.
Left a stain on my carpet from the wheel of the equipment. I spoke to someone, texted a picture to the number provided, and no one responded. Also, the truck left tons of black marking all over my driveway.
It was fast, the employee was very nice, informative and courteous, and my carpets look great! Very pleased!
everything!
Thomas Bunnell was very polite and did a great job. He explained everything well and was very through. Thank you for a good experience.
The guys did an excellent job cleaning our carpet, but not moving any furniture is a minus. I had taken all pictures and lamps off of my end tables and they certainly are not large, and they cleaned around all furniture. I have always had Stanley Cleener and they even move the sofa and clean under all.
I think that when the company cancels a scheduled visit they need to use 2 forms of comm. The communication needs to be closed loop where there is assurance that it was received. Leaving a voicemail that u never know if the person gets is not quality. Many companies text which which can confirm that the receiver did indeed get the message. Also, I was getting confirmation emails probably from corporate that said the appointment was happening.
It's effective! It removes deep dirt and leaves the carpet soft and fresh. And It dries fast!
You cleaned my carpet - I have never used your services before. We have had this carpet for many years. Previous carpet cleaners were able to remove spots, but we have been told the past few years that "No carpet cleaner can remove the darkened heavy traffic path." Well, I had a stain from a spilled soft drink that I couldn't remove, but you did. I had some spots that I believe were from pancake syrup - those are gone. High traffic areas? Gone. My carpet is bright, stain free and it really looks like new carpet. Will I recommend Zerorez to others? Yep!
Jim Higgins
Kevin is the best.
Great cleaning!
Prompt, knowledgeable, friendly
When Zerorez cleans my flooring, rugs and couches, they look brand new again. They feel soft and look so fresh and clean. Everything smells great again too. I love the feeling of having these big items cleaned by a professional without the use of any harsh or strong-smelling chemicals.
One negative thing did happen, though. While Carlos, the Zerorez representative, was cleaning my white bathroom tile, the machine he was using created scratches in the tile. I had the tile cleaned on Thursday, May 27, and Carlos said a supervisor and/or manager would be contacting me the next day about getting rid of the scratches. I have not heard from anyone yet about coming to my home to remedy the issue of the scratches.
Everything! It’s a wonderful product and service. John Parry was very thorough and efficient.
Very disappointed this time. I'm probably going to try someone new
Pet stain removal
The technician was very friendly and kind and did a great job (Marcel). Our living room carpet was terrible and it looks SO much better!
Product is very good took out stains that I could not get out and I am very good with carpet they was one up on me I'll give them 5stars.
Professional and accommodating when here
great job
Excellent product and was a hit for our graduation open house!!
did ok
Our technician that did our carpets was very courteous and professional. He did a great job and took his time. He was very thorough
This was the 2nd time I have used Zerorez. The first visit I rated a 10 but not this time. My original appointment was rescheduled due to an injured worker. And, when I rescheduled I asked for an afternoon slot. Two days before the appointment was confirmed for a morning slot which was an inconvenience to accommodate, but I did because I was told it would be another week or two before I could reschedule. When the technician arrived he searched his truck only to say, "I don't have any shoe coverings with me. I will need to go back to the shop." When I didn't respond he said, "do you want me to go back to the shop?"
I went ahead and walked him in and reviewed what we needed done and then left for my personal appointment that I had scheduled. When I returned the technician was gone and when Inspected the job I found that he didn't use any corner guards on the floor molding (chips of paint on the floor) and while the stains were gone the carpet looked dingy. The room I had cleaned is my office and where the chair pad had been it is visibly noticeable. I had this same room cleaned by Zerorez last November so it hadn't been that long (7 months at most) and the carpet was cleaned evenly and the chair pad line didn't show.
The only reason I didn't give a lower score is because I was offered a discount for my inconvenience. Not sure whether I will use the service again or not.
Great techs, super knowledgeable l!
Would not use any other company. Fantastic service. Thank you ><>
The person who did the cleaning was very friendly, professional, and did an excellent cleaning job. It did not take very long for him to do the job.
Carpet looks great and drys quickly