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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thorough deep clean that didn’t take 3 days to dry! Attention to detail was awesome!
Very satisfied!
Darion was great!
This is the third time I have used Zerorez and will continue to do so. The appointment process is easy, the technicians are friendly and knowledgeable, and the results are great.
Thomas was very professional and went over everything that they offered before he got started. There a couple of areas that we were worried would not come clean. That was not the case! Thomas did an awesome job, and our floors look amazing!
Great deal and service
You Cancelled our appointment same day with no notice after we confirmed a second time. Arrangements were made on our side and furniture was already moved.
The constant up-selling of add on treatments is just tiring. And the room measurements for what counts as one room vs two rooms just feels like a scam as well. We’ve used you guys for all of our carpet cleaning for many years, but I think at this point I’m looking elsewhere.
that they are clean and work
I love the way our carpets look and feel.
It has been 3 working days since we had someone out and I still have not received my quote.
Customer service
On time. Great job good guy. All clean now. Thank you
Very clean, efficient, and arrived on time. Explained the process and made sure I was satisfied before leaving.
Derek was fantastic and super knowledgeable! He explained the process step by step and was very polite. We will use Zero Rez and request Derek again!
Have technician double-check his equipment, first one left streaks - maybe a clog caused this? Second tech was more experienced and did excellent job.
Very polite and professional. Explained what he was going to do.
The technician was great and things got very clean, but the people in the office were incompetent. I was told a 4 hour window from 12-4 and that I would get a call the day before. When I had not received a call by 4:30, I called them. They had my phone number and address wrong even though I had corrected them when I made the appointment. Then they told me a window of 8-10. I almost cancelled at that point, but they changed it to 12-2. The technician arrived at 2:30. He was very nice and capable.
Also the woman in the office said she had called my (old, incorrect) number, and it just rang and rang. When I called it after speaking to her, it clearly had a message that the number was disconnected. She lied to me.
Better specials. Expensive
I am happy with the service because the tech was friendly and answered all my questions. I love that the carpets dry so quickly.
The thoroughness of the cleaning process as well as how it feels after it's clean
Dries. Fast
Stays clean longer
Great service Techs
Carpet dried fast and it didn’t crunch when I walked. The stair carpet was really clean
I believe I set my expectations too high for my 10 year old carpet. I was a bit underwhelmed after the cleaning. I don't think that is the fault of Zerorez, I probably just waited too long for the service.
We were very pleased with the service of your company and more importantly your employee Dakota. He did a very thorough job and work diligently to plan our carpets and area rugs. He looked out for our best interest in moving our furniture and replacing it after the job is done. We will the using Zerorez The next time we need services.
The original appt got postponed due to all service guys sick, but got appt for the next day, I was given a 15% discount for the inconvenience. Was called the night before with window of 12-2.
At 2:30 no one showed up, I called and spoke with Jessica who told me he is behind and will be there @ 3:30. I asked for another discount as I missed appt and phone calls wait for him. She said I should be happy he is even coming as he is doing them a favor with helping out.
She gave me a discount amount that I already had. When I called back to have it fixed she argued with me. Then huffed and said let me have you talk to my manager. I then spoke to Melissa who apologized and gave me a discount. After looking at the receipt I can’t tell if $20 first time coupon was taken off (as it showed before).
The carpet and couch took 25 + hours to dry (using our fans) not fans provided like email from Zerorez said ithey would. I saw the guy spray cleaner on carpet but the carpet doesn’t smell clean.
Customer service at first was good but a lot of lack of communication.
How to fix it: I would like my invoice looked over and broken down explaining how much of a discount I got. I still feel like I paid too much.
Thomas did a fabulous job! We had never used Xerorez before. The carpet looks great. I would definitely use this service again, and highly recommend it!
Carpets look great!! Gerald was fantastic, worked so hard and was so thorough.
Professional and efficient technicians.
Justin your associate done an excellent job on our carpets and tile floors. On time, very clean, and professional.
John Parry was very professional, thorough, and friendly. He worked hard and paid attention to the details which we appreciated.