Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18281 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 2, 2021 — Rated 9 out of 10 by Dawn Layfield Zerorez Indianapolis
What do you like about our products and services?

I love the carpet cleaner product.

Report a concern   April 2, 2021 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

very pleased with the cleaning and service

Report a concern   April 2, 2021 — Rated 10 out of 10 by M.R. Zerorez Indianapolis
What do you like about our products and services?

Product works and service was wonderful

Report a concern   April 1, 2021 — Rated 10 out of 10 by K.O. Zerorez Indianapolis
What do you like about our products and services?

The service is consistently excellent, and each provider is respectful of my home and of my time.

Report a concern   April 1, 2021 — Rated 10 out of 10 by Kristin Watson Zerorez Indianapolis
What do you like about our products and services?

Response time, cleaning ability and employee conduct

Report a concern   April 1, 2021 — Rated 10 out of 10 by Kelly Gray Zerorez Indianapolis
What do you like about our products and services?

Always great service! We love using Zerorez and we won’t trust any other carpet cleaning company to leave our house fresh and clean! Our technician, Justin, was great and went the extra mile to make sure everything was nice and clean!! Thank you Justin!!

Report a concern   April 1, 2021 — Rated 10 out of 10 by Ashley Bond Zerorez Indianapolis
What do you like about our products and services?

Friendly staff, excellent results

Report a concern   April 1, 2021 — Rated 10 out of 10 by G.B. Zerorez Indianapolis
What do you like about our products and services?

He did a good job!!

Report a concern   April 1, 2021 — Rated 10 out of 10 by J.E. Zerorez Indianapolis
What do you like about our products and services?

tech was polite
process was NOT rushed

Report a concern   March 31, 2021 — Rated 10 out of 10 by A.F. Zerorez Indianapolis
What do you like about our products and services?

I like how easy it is and floors turned out looking great.

Report a concern   March 31, 2021 — Rated 0 out of 10 by C.P. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I had a spot appear on the carpet after you cleaned it you came out it was still there I’ve called multiple times you’ve brushed me off every time you’ve not come back to take care of it you’ve not called when you said you would. I’ve had to have somebody else come out. I would never recommend you. Name removed

Report a concern   March 31, 2021 — Rated 10 out of 10 by L.M. Zerorez Indianapolis
What do you like about our products and services?

The products and services performed as hoped. It was exactly the result we wanted to see. We don't think customers can ask for much more than that. Great job!

Report a concern   March 31, 2021 — Rated 10 out of 10 by Vicki Therrian Zerorez Indianapolis
What do you like about our products and services?

Efficient and environmentally safe and quick drying. Carpets always look great!

Report a concern   March 31, 2021 — Rated 10 out of 10 by T.W. Zerorez Indianapolis
What do you like about our products and services?

Our technician, Gerald, worked hard on iur carpet. It looks like new.

Report a concern   March 31, 2021 — Rated 10 out of 10 by Germey Ritchie Zerorez Indianapolis
What do you like about our products and services?

The technician was top notch! Very informative professional, cared about what he was doing.

I was impressed by the fact you dont use harsh chemicals/detergents, how fast the carpets dried, and the tile/grout cleaning the technician performed on the bathroom floor.

Great experience all around!

Report a concern   March 31, 2021 — Rated 10 out of 10 by B.M. Zerorez Indianapolis
What do you like about our products and services?

The whole process is easy and efficient.

Report a concern   March 30, 2021 — Rated 5 out of 10 by D.B. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The procedure worked well on the areas that were not very soiled. The traffic area in the living room is still dirty, and it's obvious, as though it had never been cleaned. I will have to have it cleaned again.

The technician was very pleasant and professional.

Name removed

Report a concern   March 30, 2021 — Rated 10 out of 10 by P.H. Zerorez Indianapolis
What do you like about our products and services?

I have used Zerorez a few times and the technician this time was one of the very best. I had a couple of spots that he really worked hard to remove. One of them did not come all of the way out but it wea cerainly not his fault. He thoroughly explained every step that he did GREAT JOB

Report a concern   March 30, 2021 — Rated 10 out of 10 by G.J. Zerorez Indianapolis
What do you like about our products and services?

A great job on my carpet and Nice Friendly Technician,

Report a concern   March 30, 2021 — Rated 8 out of 10 by G.S. Zerorez Indianapolis
What could we do to improve?

The tech forgot to leave the bottle of spot treatment we paid for. He promised to stop by the next day and did not. Otherwise, we were happy with the service.

Report a concern   March 30, 2021 — Rated 10 out of 10 by L.W. Zerorez Indianapolis
What do you like about our products and services?

How well they work! Carpets always look wonderful!

Report a concern   March 30, 2021 — Rated 10 out of 10 by A.A. Zerorez Indianapolis
What do you like about our products and services?

Cleaning was thorough. I expected stains to come back up (very old carpet), but none have. He even got out a blue cleaning supply stain on the stairs!

Report a concern   March 29, 2021 — Rated 9 out of 10 by Yvette Stewart Zerorez Indianapolis
What do you like about our products and services?

Very happy with results today. Thank you, so much

Report a concern   March 29, 2021 — Rated 10 out of 10 by Donna Mitchell Zerorez Indianapolis
What do you like about our products and services?

on time great staff to deal with a nd a great Job for the price. NO sticky residue.

Report a concern   March 28, 2021 — Rated 10 out of 10 by G.B. Zerorez Indianapolis
What do you like about our products and services?

Trained technicians. Does great job

Report a concern   March 28, 2021 — Rated 8 out of 10 by J.D. Zerorez Indianapolis
What could we do to improve?

We have used Zerorez previously so am likely to recommend based on history, but think you need to be aware of a few points with this visit.

I was scheduled from noon-4 pm. The technician arrived after 3:30, apologizing that for the lateness, that another technician was originally scheduled but had gotten held up on another job. I had no problem with the lateness, but feel the technician hurried through my cleaning, leaving my carpets clean but very damp.

He also did not clean under any of the three pieces of furniture in a room otherwise emptied of everything else, furniture that I was easily able to slide to the side by myself so that he could do so.

I am very happy with the cleaning, but not so happy that it took a day and a half to dry. (And yes, I did have fans going!)

Report a concern   March 28, 2021 — Rated 10 out of 10 by Audrey Caldwell Zerorez Indianapolis
What do you like about our products and services?

Friendly, polite employees who do the job efficiently and quickly.

Report a concern   March 27, 2021 — Rated 10 out of 10 by H.M. Zerorez Indianapolis
What do you like about our products and services?

Friendly staff and took time to explain things

Report a concern   March 27, 2021 — Rated 8 out of 10 by S.A. Zerorez Indianapolis
What could we do to improve?

Areas in front of two chairs didn’t come as clean as hoped

Report a concern   March 27, 2021 — Rated 10 out of 10 by T.H. Zerorez Indianapolis
What do you like about our products and services?

Everything!!! Carpets always look great! Technician is always knowledgeable and friendly!!


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