Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18281 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 28, 2021 — Rated 0 out of 10 by A.M. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

The product doesn't seem to work.

Report a concern   April 28, 2021 — Rated 10 out of 10 by Hilary Moe Zerorez Indianapolis
What do you like about our products and services?

We loved our service and our technician was so thorough and helpful. He provided recommendations based on our needs and provided amazing results. We are really happy with the final result and would definitely recommend Zerorez Indianapolis!

Report a concern   April 28, 2021 — Rated 10 out of 10 by James Berger Zerorez Indianapolis
What do you like about our products and services?

Nice and efficient service people. Results were amazing. Certainly a KEEPER!!

Report a concern   April 28, 2021 — Rated 7 out of 10 by S.L. Zerorez Indianapolis
What could we do to improve?

The tile in the room they cleaned has new marks on it. Sent an email and haven't heard back from anyone.

Report a concern   April 28, 2021 — Rated 10 out of 10 by J.T. Zerorez Indianapolis
What do you like about our products and services?

Thank you for a thorough carpet cleaning. My carpets look great, and I will recommend you to family and friends.

Report a concern   April 27, 2021 — Rated 10 out of 10 by Sommer Clarke Zerorez Indianapolis
What do you like about our products and services?

The technician was very friendly and did a fantastic job!! Impressive work!

Report a concern   April 27, 2021 — Rated 10 out of 10 by Landa Matthews Zerorez Indianapolis
What do you like about our products and services?

Works better than any cleaning we’ve had in 20 years. Pulls the carpet nap up. Fast drying.

Report a concern   April 27, 2021 — Rated 10 out of 10 by S.K. Zerorez Indianapolis
What do you like about our products and services?

I liked the idea that you started with clean product and ended with a health clean carpet.

Report a concern   April 27, 2021 — Rated 10 out of 10 by R.S. Zerorez Indianapolis
What do you like about our products and services?

The carpet is clean and smells good

Report a concern   April 26, 2021 — Rated 10 out of 10 by S.H. Zerorez Indianapolis
What do you like about our products and services?

Since we are a business, it was appealing that Zerorez could accommodate our carpet cleaing on a Saturday, instead of during normal business hours. Matt was our service tech and did a very thorough, outstanding job. We will contact Zerorez in the future for our carpet cleaning needs. Thank you!

Report a concern   April 26, 2021 — Rated 10 out of 10 by Todd Shuck Zerorez Indianapolis
What do you like about our products and services?

We needed two offices completed and both were done on the same day. They showed up early and got right to work. Carpets look clean and I will use them again. Prices were very competitive.

Todd

Report a concern   April 26, 2021 — Rated 10 out of 10 by Megan Curry Zerorez Indianapolis
What do you like about our products and services?

Our technician was friendly, efficient and very thorough. We loved the service and the results.

Report a concern   April 26, 2021 — Rated 10 out of 10 by Molly Jackson Zerorez Indianapolis
What do you like about our products and services?

Our technician was punctual and efficient. Very please! Carpets look and feel great.

Report a concern   April 26, 2021 — Rated 10 out of 10 by S.H. Zerorez Indianapolis
What do you like about our products and services?

The Gentleman that did my carpet was extremely helpful and informative. Even though it was a late work day for him, he did NOT rush my job.

Report a concern   April 25, 2021 — Rated 3 out of 10 by P.R. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Carpets were not cleaned well. The next day I still pulled up dirt from carpet.

Report a concern   April 25, 2021 — Rated 8 out of 10 by S.W. Zerorez Indianapolis
What could we do to improve?

Excellent service once they got here. Major problems initially on day of carpet cleaning. Scheduler was professional and helpful after initially telling us they would have to reschedule due to technicians not showing up for work. Manager called and followed through and we ended up having the service performed on the day it was supposed to be done.

Report a concern   April 25, 2021 — Rated 10 out of 10 by Jessica Coonce Zerorez Indianapolis
What do you like about our products and services?

Our technician was very friendly, knowledgeable and honest with his recommendations! The carpets look and feel great!

Report a concern   April 25, 2021 — Rated 10 out of 10 by D.M. Zerorez Indianapolis
What do you like about our products and services?

Nice service. Great value.

Report a concern   April 25, 2021 — Rated 10 out of 10 by J.T. Zerorez Indianapolis
What do you like about our products and services?

Carpet looks excellent.

Technician explained the process, noticed we had pets & checked with a black light.

The carpet looks almost new.

Report a concern   April 24, 2021 — Rated 10 out of 10 by A.F. Zerorez Indianapolis
What do you like about our products and services?

Trying was great.

Report a concern   April 24, 2021 — Rated 0 out of 10 by B.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

I have sent in photos of my completed job and am awaiting management to return my call on Monday with an action plan of correction.

Report a concern   April 24, 2021 — Rated 10 out of 10 by M.P. Zerorez Indianapolis
What do you like about our products and services?

John is always amazing! He is so friendly positive & helpful- you couldn’t ask for a better technician!

Report a concern   April 24, 2021 — Rated 10 out of 10 by L.R. Zerorez Indianapolis
What do you like about our products and services?

Customer service
Project completion

Report a concern   April 23, 2021 — Rated 10 out of 10 by R.H. Zerorez Indianapolis
What do you like about our products and services?

I love that there aren’t any harsh chemicals. Iv never had my carpets cleaned professionally bed and the guys that came out was really nice and was happy to show me how it all worked.
Overall great experience!

Report a concern   April 23, 2021 — Rated 10 out of 10 by D.C. Zerorez Indianapolis
What do you like about our products and services?

My carpet looked great after the cleaning was completed. The technician was very knowledgeable and professional. I will continue to use this service.

Report a concern   April 23, 2021 — Rated 10 out of 10 by P.P. Zerorez Indianapolis
What do you like about our products and services?

Your service people are very professional, hardworking and pleasant. The Carpet looks fantastic after the job is completed.

Report a concern   April 23, 2021 — Rated 10 out of 10 by B.W. Zerorez Indianapolis
What do you like about our products and services?

Easy and not messy

Report a concern   April 23, 2021 — Rated 8 out of 10 by S.T.W. Zerorez Indianapolis
What could we do to improve?

Everything was good.

Report a concern   April 23, 2021 — Rated 0 out of 10 by T.M. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

As soon as I told him about the price change, he seemed really bothered and mad. I will always request the guy that usually cleans us with you guys from here on out. I even offered him a water.

Report a concern   April 23, 2021 — Rated 10 out of 10 by B.B. Zerorez Indianapolis
What do you like about our products and services?

We are getting ready to put our house up for sale and knew we needed the carpet cleaned as we have 2 dogs and a toddler that have dirtied the floors for the past 4 years. ZeroRez pulled up so much dirt and dog hair AFTER I extensively vacuumed the day before. It was a embarrassing! (And gross!) They left the carpet looking brand new! We are so pleased with their services and will definitely use them again. Dacoda was educational on the process and did great work. Highly recommend!!


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