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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I've already commented/replied to your customer service site.
we brought you in to get an elevator smell out. It didn't happen. Your man wanted to do an additional treatment for 300+ more dollars. When it did not come out we opted to take our $200 carpet cleaner and thoroughly clean it . It no longer smells and looks great! All we got from your guy was how difficult it was going to be. BS we should have just cleaned it ourselves and saved the trouble and money. . JUST BEING HONEST.
The team they sent were polite and efficient. Since they sent two team members, they were not in the house very long. Fair pricing and felt confident for my family's health as they wore masks (properly).
They are super friendly on time and efficient amd just LOVE the product being chemical free
The technician was polite, detail oriented and thorough. He carefully selected cleaning solutions that would do the job and protect our custom furniture.
John Parry did a great job cleaning my carpets. I don't think they have ever looked that good.
I asked the rep. if it would cost more to pay with a credit card. He said no. It did cost $ 3.00 more. I did not like that. Trrain them with the right info.
Fast, prompt, efficient, high quality
I didn’t like how a room was $75 but a closet was about the same price and it literally was just a small area. Not sure how a closet in a bedroom wouldn’t be included with that room price.
Our technician was fantastic. You could tell he took his job seriously and went above and beyond at every corner.
I love the finished product and the professionalism i received.
The first machine that was a sweeper and brought dirt to the surface from way down. My technician explained everything and was very nice and helpful!
Great service and my carpet looks fantastic.
Great job great guy who did the job.
Appointment was scheduled between 2-4, I called at 4 to ask when the tech would be arriving. They stated they were running behind and someone should have called me to provide an update but this didn’t happen, tech should be arriving around 6. He was here at 6:45 and completed around 8:45. I took off a half day of work for this appointment and they were here to late on a school night with 2 small kids. I will never use your service again. Terrible customer service, lady was short and rude when I called at 4.
I like that it brightened my carpet and looks brand new. Our technician was very nice and that means a lot for me as well as the company.
The representative that cleaned my carpet did a great job! He was polite and professional.
Great technician and my carpets look and smell great
we had old pet stains. We had two treated. Many others still present after cleaning. probably not Zerorez issue. we got an infared flashlight. Still many unseen stains and odor.
And we had an odor from the chemical/solution used for about 24 hours. The stains possibly cannot be removed with any solution. The tech was very thorough and professional.
John was very professional, explained the process for the carpet cleaning and shared other services as well. He was able to get out a couple of stubborn spots and the bedrooms look refreshed. We are very satisfied with the service
They always do a good job!
Timely and polite! Our technician was the BEST!!!!!
Service had to be rescheduled due to a staffing issue. They called in plenty of time to adjust to our schedule. When they arrived our technician was courteous- polite -funny and meticulously clean in everything he did. We will continue to only use you in our home and appreciate the great service.
The first time you were out the carpet looked like it had zebra stripes but you came back out and it looks much better
Darion Hudson, my tech, worked wonders on a very dirty area! Thank you!
Great looking, clean carpet!
You don’t use chemicals. Your techs are always polite & do an excellent job
The technician was wonderful and our couch is good as new
Our carpet looks amazing, and we love that there is no residue from cleaners.
it did a very good job