What our clients think of us!

My carpet is so clean and soft! The representative was extra nice and knowledgeable too

That they don't use chemicals

Excellent service and technician was great.

The Tech were very informal. They were also very professional and super nice.
They showed how much dirt was pick up.

I gave you my opinion on August 12 and printed out my coupon.

I am also waiting for the $76.00 refund you offered me for the
amount I was overcharged. Do I need to call to remind you?

I have used Zerorez 3 times and have been pleased with the work done. It was easy to schedule, was accomplished in a short period of time, and communication with the company was easily accomplished.

I was, however, quite surprised when asked to pay for the carpet cleaning, an option for giving a tip appeared. This has never happened before. The person who cleaned the carpet was standing there staring at me and it was most awkward. I wasn't expecting a tip to appear. It is bad enough tips automatically appear at fast food places now, but for a service like carpet cleaning, I think it's crazy. If they need to get tips, you should either pay them more or charge more for the service. A definite turn-off for me.

I also think the pricing advertised is misleading. I believe the ad said something like $146 for hallway and 3 rooms. I had a short hallway and 3 rooms. I was told I was "getting a deal" because my living room was considered a large area. If my living room is a large area, I hate to think what a normal house is Carmel is charged. Anyway, after all of the extra items were added, the total was $209. Just something I will keep in mind in the future that what is advertised is not what the real cost will be.

I gave a score of 8 because I would recommend the service, but they always did a good job--but would tell my friends about the tipping and extra charges.

Cody done a very good job on our very dirty carpet. Was pleased with his professionalism and
knowledge of his job. Would recommend you highly to other customers.

Great job!

Very professional and Matt did an excellent job cleaning the carpets!

Process appeared thorough and technician was neat & courteous

I love that my carpet always smells fresh and clean, no chemical smell. This time I also had my engineered hardwood floors cleaned. They look great! I have been using Zerorez for at least 5 years now and have been totally satisfied each and every time! Thank you

Great staff & your process makes my carpet look like new!

Carpet was cleaned better than anyone has ever done and tech was very professional.

Was hesitant to even bother because I never do feedbacks but really not happy and its got to me a little bit. Had you guys out to clean my carpets while I was out of town. When I got back the carpets looked the same as before but were wet and the place smelled a little musty- I figured Id let it all dry n see how it turned out- no better at all. So I figure hey- maybe its just the carpet and although it looks like it could be cleaned to be nice- maybe its just old. So I tried some carpet cleaner in a can- boom clean. At that point I chalked it up to a bad experience, and just leave it but Ive noticed knats around progressively more since the cleaning and seen today the little bastards are coming from the carpet. With minimal googling I seen how these things transfer and everything else- Im not happy at all and feel like I paid $318 for carpet bugs. What you could do to make it right is refund my money and call it a day

The people were nice and I’m sure it did some cleaning but didn’t very much in getting out the traffic pattern which still looks dirty.

I should have stayed with your competitor.

I was very impressed with zerorez from the beginning to the end. They did a fantastic job. I would recommend them to anyone to clean the carpets in their home. Brianna was who did ours and I can't be happier!

Thank you,

Julie Kennedy

The Technicians were very professional and thorough. I would ask for them again.

Our technician this visit was the best we’ve ever had by far - excellent communication and customer service - don’t let him get away!

This was my first experience with your company and the service and floor came out great.

It's the absolute best carpet cleaning service we've ever had! Beats all the rest by miles! Our service tech, Tevin is extremely polite, respectful and definitely very knowledgeable. We will continue to use Zerorez and request Tevin for all of our future cleaning needs.

They do what they say. The item is cleaned and safe. For pets

Very friendly and looks great

Communication
Keeping time schedule and not changing prices

I feel real good about not using soapy chemicals on my rug. The carpets are clean and there is no left over residue.

The people were very, very nice and respectable. My only complaint was that my carpet was still wet upstairs in the hall the following morning and we had a fan blowing up the stairs and a ceiling fan going thru the night. I was told the carpet would dry in approx. 6 hours. The jobs was complete around 4:45 and at 9:30 the following morning, carpet was still wet.

No Chemicals, and no residue.

Nothing to improve - I just usually don't have conversations with friends on subjects like this.

If someone asks who I use I will let them know I was satisfied.

Our technician, John, was very nice and did a thorough job

Normally, the service is excellent. I had my carpet cleaned a year ago and several years before that. Those times, furniture protectors were put under all of the furniture left on the damp carpet. This time there were none. I didn't realize it as the tech was leaving so called the office about an hour or so later. The office told me that I have to ask for those. I told her I never had to in the past and that it wasn't good for the furniture or the carpet. I also told her that there was at least one chair with metal legs that could stain the carpet. She told me she would reach the tech and text me back in 5 minutes. That was two days ago. Also in the past the tech would put some fans around especially in the basement. That wasn't done and it is taking a while for the basement to dry. I am worries about getting a musty odor. Never had these issues in the past.

Thomas was very professional and informative. His attention to detail made us feel the job was well done.