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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Leaves the carpets fresh and clean but not soaking wet and no residue. John was an awesome technician!
The quality of the cleaning process and the people who do the cleaning,
The representative was very informative and very thorough in cleaning all areas we had scheduled. Good quality and professional.
We scheduled an appointment and your driver was to be here between 12 pm and 4 pm. I called about 330 pm and the rep on the phone said the driver quit that morning and we would have to reschedule. We did reschedule and she said we would get 20% off for the inconvenience. The following week with all the furniture still in the kitchen the driver called and provided great service. Because of the already discounted price we only recieved 12 off of the original estimate which was not close to 20% ( more like $28 ). This was our first time using Zerorez in the past Stanley Steamer and didnot see much more of a result for the difference in price.
Service providers are always so nice! They don’t cut corners and always respect my home.
While my some of my carpets are old, I was very disappointed that they were not considerably more clean. I can get them cleaner with my hand carpet cleaner. Even areas that are not heavily trafficked, we’re not noticeably cleaner. Very disappointed after spending $500.
very thorough and complete
I like the water that you use. I like that the carpet feels fresh, without any residue and it smells fresh too!
Very helpful and kind service people
Your equipment broke down. He had to borrow pliers to fix it several times. Missed areas on carpet. Too wet in spots. I know it takes anywhere from. 4 to 6 hours to dry. I had fans on carpet. He ask to used my bathroom. Spots on carpet wasn’t removed. Name removed
Be more negotiable on the rug cleaning services especially for repeat customers, the pro calling needs a more polished customer service approach and less "know it all and rigid"
The professionalism of your technicians and their work ethic. The quality of your work
You aim to please.
tech was awesome, cleaned very well and no residue
Always a positive experience. My technician was very kind and detail oriented. He was great!
The individuals that cleaned our basement carpet that day were very informative and worked quickly. They got the job done and also offered to help move some items from a closet so carpet in closet could be cleaned. This is our second time using Zerorez and we would definitely use again in the future!!
I was absolutely blown away at how well my carpets looked when the treatment was completed. This service is phenomenal!!!
Just yesterday they were out and I’ve told all my coworkers how incredible my carpets look. Extremely friendly staff from my phone appointment to the technicians that came out!
I like the idea of no residue left on the carpet. The cleaner did a great job, got out all stains, and explained what he did.
I had stains from an ink cartridge on my carpet. The person who came to clean it said he would be able to remove them. When he was finished and as long as the carpet looked wet, the stains seemed to have gone away. However, once the carpet was dry, the stains reemerged and actually look worse.
I love that our technician called that he was on his way within the two hour window that was expected. He was very polite and explained everything very well. He did an excellent job cleaning our carpets. We have used Zerorez before and we will definitely use them again. I highly recommend!
Carpets look amazingly clean and new! Technician was very knowledgeable and efficient. He was also very considerate and polite.
Thomas was very thorough with the furniture and carpet cleaning. He explained everything he did, approx. how long everything would take to dry, and we walked through the area so he was sure everything was completed.
Cleaning team
Fresh results
No chemicals
Last easy and clean
I requested a specific technician when booking and a different one showed up. Not that he didn’t do a good job, but I would have like to have been notified prior of the change.
Clean without the smell, technicians are always polite
Matt really did a great job on our carpet. I will definitely use your services again.
Thank you so much !!
The carpet looks brand new, I never thought it would look even half as good as they were able to get it
The service was excellent. I only have two issues: (1)I had to call to have my rug returned; and, (2)after paying over $600 to have my rug cleaned, I was charged a delivery fee.
Smells good and cleans well