- Phone: 317-388-5141
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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything !!! I’ve had great experiences and service from them. They call ahead, are on time, professional and they do a great job. My carpet’s look and feel new, soft and no chemical residue. I won’t use another carpet cleaning service but them.
You picked up our rug on 3/31. We were told a manager would be in touch in a few days to let us know when it would be ready. No call. I called end of April to ask when it would be ready. Told it was ready for delivery. No apologies or explanation offered for no call. Tech returned it and was surprised when I asked him to unroll it so I could check the stain. "Oh no one told you?" He said. He explained it could not be cleaned because of the backing. He did not know more and I did not press him.
Manager is Matt
You kept it for more than a month. The stain is really good and set now so cleaning it will be even more difficult. You took payment for work NOT done, offered no explanation as to why. (Is the backing a problem bc you submerge it? Is the backing compromised? What??? Overall terrible communication!!!!
So, I need a refund and an explanation of why it couldn’t be cleaned.
We were pleased with the results! The communication was good via texting, calls, and emails.
Our only disappointment was timing. We had signed up for a timeslot of 10-2. We were then told it would be between 2-4, followed by a call that said 5. The cleaning began at around 5:45.
If we would have received an apology or more explanation it would have been helpful. It was just hard setting aside more time than I had planned waiting for the cleaners arrival.
carpet really looks and smells nice!
The technician was polite and focus on the work. The results were great, the chair and couch looked like new! It was a efficient process and we were done seems like in a flash!
The technician was very professional and did a great job!
Rep was very kind and explained everything he did. Great customer service!
Very good
The man that came out to clean our carpets was very friendly, informative, helpful, patient, and accommodating!
My couch still had dirt on it and easily removed items. I took a Norwex cloth and removed these items. The floor is still dirty by the litter boxes. The tech accidentally destroyed my fiber network cord. He said he would take extra off and could not at the end. I am asking half off the couch! I have been in almost daily contact with the manager, and I keep being told we have to get it approved and will contact you tomorrow. I have been called once. It has been a week and there is no resolution.
Amazing!! Great job!
We spent $326 on carpet cleaning and am left with crunchy carpet, stains not removed, and the whole time the gentleman tried to upsell me an additional $300 of tile cleaning.
Isn’t one of your claim to fames the fact that the carpet is not supposed to be crunchy?? I’ve had to vacuum twice today since our appointment yesterday in attempts to soften it up. We waited a full 24 hours to do this after our windows and fans were on all day yesterday drying the carpet, which I was told would take 10 hours. Disappointed for the amount of money spent.
Carpet looks great. Zerorez rep was friendly, knowledgeable and efficient.
ad on neighbors site
Cory & John were professional and thorough!
It took me 3 days to hear back from anybody do to a call I made about still some dirty spots on my carpeting. I feel for the price I paid to have it all cleaned it should have been done better.
Service tech John.
Good job!
They did great
We loved our service guy Tevin! He did excellent work and was super polite!
Clean
Great job! My carpet looks like brand new carpet and the young man who cleaned it was super respectful and kind , made sure he explain everything he was doing, and also asked me questions if I wanted anything else done. Very very pleased I would give them a 10 on a scale of 1 to 10!
Overall, I was very pleased with your service. Justin was courteous, communicated well and was respectful of my home.
One concern I have is a cushion on a sofa that did not clean well. Original spots have returned. Would you be willing to try cleaning this item again?
I await your response
Name removed
Phone number removed
Overall good job. Carpet was extremely wet when they finished. Also, cleaning in the basement seemed to make old stains reappear that we had worked hard cleaning them prior to your service. Just seemed to bring dirt that was deep in the carpet back to the surface, but did not eliminate it.
Matt did a wonderful job! We are happy with our cleaning.
The technician was friendly, professional and proficient. He wore the appropriate personal protection gear. He finished quickly and the floor looks good.
The price seemed fair. We were able to schedule within a relatively short window to accommodate our availability.
Every Service Rep that we have had in our house was on time, courteous, and more than happy to answer any questions, or help with any concerns we have had.
We have used Zerorez 4 times, and I always tell my customers (I am a painting contractor), that they should call Zerorez for their carpet cleaning.
Carpet is really clean and the employee very respectful and courteous.
Technician very pleasant and helpful. Older carpets look like new again. Whatever your method and wash formula is really superior! Thank you!
Great job! No chemicals.