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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly service and cost
Great service!
The reclean Tean was awesome!
Technicians were informative and helpful. Seemed to enjoy what they do. Explained thoroughly what was going on. Quick and efficient
Tell people that your people don't move anything!
online booking, professional and knowledgeable employees
I will never have another carpet cleaning company work at my home. I have used ZeroRez numerous times and every time they exceed my expectations. Carlos was our technician this time, and he was so personal and professional. This is a top notch business and I would recommend them to anyone.
Thomas was as polite as anyone I have ever met, He was very detail orientated and professional.
If I need services again I will request him for sure!
The service and quality of service was amazing. I booked Zerorez for my son’s home, and his wife was very happy with the results. They were on time, very efficient, and their carpet looks like new! They have three dogs that shed a lot and play outside and their carpet was getting to a point that I thought they would need to replace it. I was happy to hear that it looks like new.
Great service our carpets look great!!
the person cleaning works hard to satisfy.
Jarell was very efficient, personable, did a good job.
The service gentleman was very polite and accommodating. Thanks!
Everything!!
I have called to share my concerns and heard back from the manager who apologized and offered $25 credit towards next service. After thinking about it more and talking to my husband, we think that was not acceptable considering that we paid $59 extra for the hide a bed that he shut in wet. Bare minimum we should have received $59 back on our credit card. We will not be using or recommending Zerorez to ever use that $25 credit. If the tech wasn't aware of how mold and mildew formed and left sitting puddles of water on our wood linoleum floor, we are now left wondering if he knew how to properly clean the sectional and ottoman after paying close to $300. Also, you send out offers frequently for $20 off. So after thinking about what we were offered, it was insulting. Tech also stated it would take around 3 hours for furniture to dry with some variables. We have open living room with one wall of windows which we opened. It took about 24 hours to completely dry. Left us wondering if too much liquid was used by the tech and concerned about the integrity of our fabric now.
Just had carpets, kitchen floor and chair cleaned. They all turned out great. Love the way the technician cleaned and showed progress along the way. Really did a thorough job and are so impressed.
John our technician was very thorough, caring and informative.
Prompt service. The company provided a professional, hard working, and courteous worker. I also appreciated the covid precautions. In addition, they take great care to protect home and woodwork while working.
My carpets look amazing after the carpet treatment. I couldn’t believe the dirt and soil the agitation produced. I like the cleaning method as well, no chemical odor and the carpet is not soaking wet for days like others I have used. I am a repeat customer will not use anyone else. I highly recommend them.
The service tech was one of the nicest technicians I have ever had in our home. He went above and beyond to walk us through our service and make sure we were happy. He did an excellent job.
I already submitted feedback the day we had the carpets cleaned
Timely and efficient
Did not remove pet stains or smell. Did not get out basic stains. Some areas looked worst than before the cleaning. Only took them 1.5 hrs for
1460 sq. ft. space. Used service before for just one room - took a couple of hours and the service actually worked then - this time, it did not. Paid almost $600 and doesn’t look or smell any better.
Courteous and informative employees
My carpets are clean and stay clean
Both my daughters use your company
I would not use anyone else
Thanks
We love out clean our carpets are and they dried so quickly! Our technician was friendly and went above and beyond!
Excellent job! Showed up on time and did a fantastic job! Great price as well!
Very thorough and professional.
The cleaning efforts of Gerald actually cleaned my carpet not just wet the carpet down. My carpet looks next to new again! I don’t like the $18 disposal charge nor $3 charge for credit card use but I sure do love the work ethic of Gerald and the cleaning results!
Personable field reps who were knowledgeable and informative in the process and how zerorez has clean products.
They did a great job, friendly, quick and explained everything.
Professional and friendly service. The carpet looks very clean. WOULD RECOMMEND!