- Phone: 317-388-5141
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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
We have had you guys out 3 times now, and this last time, the guy did not put forth the effort of the other people. I pointed out a few areas to address and he skimmed over them, and wasn't even able to get up a spot from a very recent coffee spill. He was definitely just going through the motions...and he kept taking his mask off...and when he was wearing the mask, he didn't even have his nose covered.
The technician was very friendly and did a good job. My only complaint is the carpet was SO wet after he was done. I realize it has to be wet, but not this wet. Also, I never heard of a carpet cleaner getting a tip. Don't you pay them enough?
CARPET LOOKS GREAT, SERVICE TECH'S VERY PROFESSIONAL.
Prompt efficient and cleaner is dog friendly
The last time we had the carpets cleaned, they used corner protectors to avoid damage to walls and baseboards.
The yellowish stains in my carpet never did come out after something has been put on it to pull the yellowish stain out.
Great service & I know that my belongings are really clean!
John completely restored my faith in your services. He came out to redo a few spots and was so professional and explained everything, not only did he get the spots that had come up the first time my carpets were dry and fresh as you state in your adds. The tech that came out first used way too water and my carpets took three days to dry. John completely made my experience a10 out of 10! I will request him going forward with any services!
The employees!
Easy, fast, convenient.
Prompt,polite,efficient.
Good explanations of the services.
your rep was very good; however I was very upset that I sat here all day for him to show up at 5:15. The company should have emailed my window so that I could have done things earlier!!!
I had some spots and it appeared they were gone. When the carpet dried two of the spots reappeared. The carpet was not dry when the men left as advertised. It was morning when it was completely dry.
Tevin did a great job. Coming in right on time. Explained the process, and went to work. In a short time we had carpet looking like it was brand new. The man truly liked his job and the company he worked for. He gets 10 out of 10. To find this kind of service, with a very personable demeanor, and so enthusiastic is hard to find these days. No wonder this company is rated the best in its field in Indy,
Carlos was the technician/employee who came to our home. He went above and beyond. He had problems with equipment and while waiting on the replacement piece, he got down on the floor and continued the application. Wow! How many people go that extra mile when we would have been ok with waiting for the replacement part. Could not have been happier with the service.
Carpets look great. Chair looks great too. John was very professional, friendly, and did a fantastic job. Very pleased overall.
Tevin did a great job! He showed up, did the areas he was asked to do, followed up and was done within the hour. I would definitely recommend and use again. Thank you!
Easy online booking
Did not get the Cleaning Tech requested. Cleaning Tech, Derek had his face in his phone constantly!! The carpet was nicely cleaned and Tech was polite.
Not a messy process. Provider was very punctual and considerate and the outcome was good.
Some stains reappeared after carpet dried
No residue. Still a couple of spots but didn’t see until today.
We have used Zerorez numerous times to clean our rugs, large sectional couches and chairs. They ALWAYS do an excellent job. Can not recommend them enough! Fantastic work.
My couch and chair cushions have streaks that are clean and streaks that are not clean. You can actually see where the nozzle was on the cushion for six or so inches and the rest is still showing dirt. I take the covers to the cleaners like I'd planned before.
The fact that there doesn’t seem to be any Residue after cleaning.
The young man cleaning our carpet was very thorough. The carpet looks so nice and clean. It dried quickly. Great job!
Carpets look great. Gerald did a fantastic job.
The tech was very knowledgeable of product, drying time was good left carpet clean
Great communication from start to finish! Arrived on time. Did a very thorough job, and was great at explaining the processes used to make my carpet perfect.