- Phone: 317-388-5141
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based on 18281 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It’s awesome cleaning. Quicker drying. Awesome staff.
Great job!
This was an amazing experience! We were thrilled that we could have clean furniture without harsh chemicals! We couldn’t ask for anything more - even the technician-trainee in our home was polite and ready to learn. We felt right at home with Zerorez in our home!
Very friendly. Called 45 min before appt. Arrived on time. Was not pushy. Very nice gentleman. Very knowledgeable. Did a great job!
My carpets look clean and fresh and dried so quickly! The fellows doing the work were professional and very nice.
Whatever products you use, they have made my 4 year old carpets look brand new.
This is the first time I've used Zerorez, and I was very impressed. The service was superb and the carpet looks great!
The service agent done a very good job cleaning. I was very pleased/.
They adhere to their schedule. They call 15 to 30 minutes before arrival. They come ready to do the requested work rather than spent too much time trying to sell addon products. They are efficient and fo excellent work. We are pleased with the job that they do.
Carpets look fantastic, and service was wonderful!
the customer service and thorough explanation. Tevin was great!
Great service, ease of using the website to schedule, and wonderful results!
The company canceled my appointment because they double booked and it took them 2 weeks to reschedule.
The man who cleaned my carpets did a wonderful job though!
Customer service
Our service technician, Gerald did a fantastic job. We have many stains due to a new puppy. The carpets look great. You would never know there was a puppy in the house!
On time, courteous and professional technician.
I paid $350 for this cleaning.. a bit more expensive than quoted or expected.
I was so impressed with Gerald. We hadn't had our carpets cleaned for several years and the last year we got a new puppy with all the accidents that happen. Although I cleaned them each time, there were still slight stains. Plus he had severe traffic patterns to contend with. I never thought it was possible for the carpets to look as good as they did when he finished. He worked hard, spent extra time, respected the property, and did an amazing job. Thank you, thank you, thank you. They look better than when they were cleaned several years ago!
I use Zeroez a couple times a year.
they do a great job and Derek is very professional.
Technician was professional and efficient. My carpets look wonderful.
Customer service was great!
Everything went as advertised, no surprises. The guys did a great job and very polite and informative.
Had a great experience.
For the price of over $200 for the cleaning and being told no rooms tested for dog urine (black light verified) before and after the treatment on carpet and post treatment smell was visibly very poor enough we couldn’t have our son sleep in his room, we were very disappointed to find widespread dog urine in his carpet verified after ripping it totally up, and under the second room too being verified and needing to be torn up. I doubt I would’ve paid $200+ for the service if would’ve know up front the carpets had this much pet urine under them and had to replace them on top of your charge. Your crew was kind, timely and professional, just not happy with the service performed.
The high traffic areas that I thought before hand should have been a fairly easy thing to improve did not appear to have any improvement following the cleaning.
The day after the cleaning of all of our carpets and the hardwoods in our kitchen, we noticed brown spots on the carpet in three different rooms and a patch of dead grass out where the technician had parked his van. I called on the following Monday to report our concerns, didn't hear back from anyone until Tuesday, they requested photos (that I sent on that same day), and now it's been more a week after the cleaning and our cost of over $750 but no one has got back with me to provide any sort of feedback. This is a great disappointment at the lack of contact we have had since we've expressed out concerns; we might need to shop around the next time we need to get our carpets cleaned!
Stairs turned out great. Couch was not cleaned as well as the last time you cleaned it.
Zerorez worked very hard to get me scheduled at a time that was convenient for our family. The technician they sent was exactly on time and did a very thorough job. I would recommend them to others, as well as use them again in the future!
It did the job!
Someone needs to call me our marble tile was cracked by the fire place and the shower was no change . Carpet cleaning was good as usual. Make sure to call me. Phone number removed.