Zerorez Indianapolis
8132 Woodland Drive
Indianapolis
IN 46278
United States

Average rating: 9.2 out of 10 based on 18281 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 5, 2021 — Rated 10 out of 10 by Taylor Drummond Zerorez Indianapolis
What do you like about our products and services?

Our technician was fantastic. You could tell he took his job seriously and went above and beyond at every corner.

Report a concern   August 5, 2021 — Rated 10 out of 10 by M.F. Zerorez Indianapolis
What do you like about our products and services?

I love the finished product and the professionalism i received.

Report a concern   August 5, 2021 — Rated 10 out of 10 by Debbie Schafer Zerorez Indianapolis
What do you like about our products and services?

The first machine that was a sweeper and brought dirt to the surface from way down. My technician explained everything and was very nice and helpful!

Report a concern   August 4, 2021 — Rated 10 out of 10 by Lisa Smitherman Zerorez Indianapolis
What do you like about our products and services?

Great service and my carpet looks fantastic.

Report a concern   August 4, 2021 — Rated 10 out of 10 by Marc Johnson Zerorez Indianapolis
What do you like about our products and services?

Great job great guy who did the job.

Report a concern   August 4, 2021 — Rated 0 out of 10 by D.S. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

Appointment was scheduled between 2-4, I called at 4 to ask when the tech would be arriving. They stated they were running behind and someone should have called me to provide an update but this didn’t happen, tech should be arriving around 6. He was here at 6:45 and completed around 8:45. I took off a half day of work for this appointment and they were here to late on a school night with 2 small kids. I will never use your service again. Terrible customer service, lady was short and rude when I called at 4.

Report a concern   August 4, 2021 — Rated 10 out of 10 by K.H. Zerorez Indianapolis
What do you like about our products and services?

I like that it brightened my carpet and looks brand new. Our technician was very nice and that means a lot for me as well as the company.

Report a concern   August 2, 2021 — Rated 9 out of 10 by Rhonda Curlin Zerorez Indianapolis
What do you like about our products and services?

The representative that cleaned my carpet did a great job! He was polite and professional.

Report a concern   August 2, 2021 — Rated 10 out of 10 by D.H. Zerorez Indianapolis
What do you like about our products and services?

Great technician and my carpets look and smell great

Report a concern   August 1, 2021 — Rated 8 out of 10 by J.B. Zerorez Indianapolis
What could we do to improve?

we had old pet stains. We had two treated. Many others still present after cleaning. probably not Zerorez issue. we got an infared flashlight. Still many unseen stains and odor.
And we had an odor from the chemical/solution used for about 24 hours. The stains possibly cannot be removed with any solution. The tech was very thorough and professional.

Report a concern   August 1, 2021 — Rated 10 out of 10 by K.R. Zerorez Indianapolis
What do you like about our products and services?

John was very professional, explained the process for the carpet cleaning and shared other services as well. He was able to get out a couple of stubborn spots and the bedrooms look refreshed. We are very satisfied with the service

Report a concern   July 31, 2021 — Rated 10 out of 10 by M.B. Zerorez Indianapolis
What do you like about our products and services?

They always do a good job!

Report a concern   July 31, 2021 — Rated 10 out of 10 by Stephanie McDowell Zerorez Indianapolis
What do you like about our products and services?

Timely and polite! Our technician was the BEST!!!!!

Report a concern   July 31, 2021 — Rated 10 out of 10 by michael rapp Zerorez Indianapolis
What do you like about our products and services?

Service had to be rescheduled due to a staffing issue. They called in plenty of time to adjust to our schedule. When they arrived our technician was courteous- polite -funny and meticulously clean in everything he did. We will continue to only use you in our home and appreciate the great service.

Report a concern   July 31, 2021 — Rated 10 out of 10 by Casey Dorsey Zerorez Indianapolis
What do you like about our products and services?

The first time you were out the carpet looked like it had zebra stripes but you came back out and it looks much better

Report a concern   July 31, 2021 — Rated 10 out of 10 by Angie Vidovich Zerorez Indianapolis
What do you like about our products and services?

Darion Hudson, my tech, worked wonders on a very dirty area! Thank you!

Report a concern   July 31, 2021 — Rated 10 out of 10 by J.G. Zerorez Indianapolis
What do you like about our products and services?

Great looking, clean carpet!

Report a concern   July 31, 2021 — Rated 10 out of 10 by K.R. Zerorez Indianapolis
What do you like about our products and services?

You don’t use chemicals. Your techs are always polite & do an excellent job

Report a concern   July 30, 2021 — Rated 10 out of 10 by K.F. Zerorez Indianapolis
What do you like about our products and services?

The technician was wonderful and our couch is good as new

Report a concern   July 30, 2021 — Rated 10 out of 10 by L.T. Zerorez Indianapolis
What do you like about our products and services?

Our carpet looks amazing, and we love that there is no residue from cleaners.

Report a concern   July 30, 2021 — Rated 10 out of 10 by J.G. Zerorez Indianapolis
What do you like about our products and services?

John Parry was very professional, thorough, and friendly. He worked hard and paid attention to the details which we appreciated.

Report a concern   July 30, 2021 — Rated 10 out of 10 by R.B. Zerorez Indianapolis
What do you like about our products and services?

Thorough deep clean that didn’t take 3 days to dry! Attention to detail was awesome!

Report a concern   July 30, 2021 — Rated 10 out of 10 by V.E. Zerorez Indianapolis
What do you like about our products and services?

Very satisfied!

Report a concern   July 29, 2021 — Rated 10 out of 10 by M.K. Zerorez Indianapolis
What do you like about our products and services?

Darion was great!

Report a concern   July 29, 2021 — Rated 10 out of 10 by R.G. Zerorez Indianapolis
What do you like about our products and services?

This is the third time I have used Zerorez and will continue to do so. The appointment process is easy, the technicians are friendly and knowledgeable, and the results are great.

Report a concern   July 29, 2021 — Rated 10 out of 10 by Brittany McCollom Zerorez Indianapolis
What do you like about our products and services?

Thomas was very professional and went over everything that they offered before he got started. There a couple of areas that we were worried would not come clean. That was not the case! Thomas did an awesome job, and our floors look amazing!

Report a concern   July 29, 2021 — Rated 10 out of 10 by Amy Messang Zerorez Indianapolis
What do you like about our products and services?

Great deal and service

Report a concern   July 29, 2021 — Rated 5 out of 10 by S.J. Zerorez Indianapolis
How did we disappoint you and what can we do to make things right?

You Cancelled our appointment same day with no notice after we confirmed a second time. Arrangements were made on our side and furniture was already moved.

The constant up-selling of add on treatments is just tiring. And the room measurements for what counts as one room vs two rooms just feels like a scam as well. We’ve used you guys for all of our carpet cleaning for many years, but I think at this point I’m looking elsewhere.

Report a concern   July 28, 2021 — Rated 9 out of 10 by William Clarke Zerorez Indianapolis
What do you like about our products and services?

that they are clean and work

Report a concern   July 28, 2021 — Rated 10 out of 10 by K.T. Zerorez Indianapolis
What do you like about our products and services?

I love the way our carpets look and feel.


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