- Phone: 317-388-5141
- Visit Website
based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very efficient and friendly.
Service reps always very nice. Always on time. Service is quick, easy, and excellent.
Irving was great and knowledgeable!
the tech was on time which is in itself is a rarity these days. It was Irving. He was prompt, curteous, and friendly. I had quite a few questions (since i am a new customer) and he was very thorough in answering them to my satisfaction. So far I am pleased with the outcome and hopefully will use your services again soon.
Excellent quality, timeliness and communication.
Zerorez is amazing! Their tech Ryan was professional, honest about what to expect (we have old carpet with some serious stains) and as usual, completely blew through our expectations. Our carpet looks amazing, pet odors are gone and he did it in record time. I especially love how they use little to know chemicals (nothing sudsy) and leave no residue. You cannot go wrong with Zerorez!!
We just aren’t satisfied with the results. We have several spots/stains that didn’t come clean. We weren’t told that they wouldn’t come out.
We are not unrealistic…we know it’s not going to be perfect. We’ve used Zero-Rez several times in the past and have been satisfied with the results. But this time we are disappointed.
Technician knowledgeable and took care with our home. Cleaned carpets well
This was our first time using Zerorez and our expectations were exceeded! Our technician thoroughly listened to our concerns and was very knowledgeable about the services that could help solve them. I am also amazed that we were his of last customer on a Friday and he did not rush to get done. Our carpets look brand new. We are looking forward to utilizing the other services offered by Zerorez soon. We will definitely be repeat customers!
Love that you're able to get my carpets perfectly clean without the use of harmful chemicals. My carpets look practically brand new when you're done!
First and foremost, my technician arrived on time. He only needed to clean the carpet in two rooms, so it took him less than 2 hours to complete the job. My carpet now looks phenomenal. Thank you for a great value and positive service!
It cleaned the carpet really well.
Zero Rez did a great job cleaning my carpets! The technician was knowledgeable and professional.
It worked! Our old dirty carpet looks brand new!
best carpet clng. we have ever had. carpet is old with wear areas but they are hardly visible.
I had heard really great things about Zerorez, so you were my first call when our dog had an accident on 2 area rugs. While you were prompt to pick them up and said they’d be returned in 10-14 days, I didn’t hear anything for over 2 weeks. When I called to find out the status, I was scheduled for delivery 10 days later (that would be 28 days after initial pickup), and upon delivery, I found out I had to pay a delivery fee on top of the $800 I paid to have them cleaned. The cleaning did not remove the stains— I can still see them — and on one of the rugs, the wool is frayed and noticeably damaged. I called to request my delivery fee back at the least and have not received a return phone call.
It was quick and very effective. Matt was very pleasant.
Love the service and the timelines met!
My carpets look great. The technicians are very knowledgeable!
Ryan did a great job! The carpets look fantastic and feel so clean! Thank you!
Thomas was very neat in setup and thorough. Our only concern was the cleaning process that left ripples in the carpet which took more than 72 hours to flatten.
Our rooms smell so fresh and clean! Not a fake, soapy smell but a truly clean smell! We will definitely use Zerorez again! Our tech was great and did a really good job! Happy customers!
Carpets cleaner than I would have thought possible.
Tevin was very thorough. He not only explained the process, but he stopped to show me progress along the way. I appreciated his professionalism.
The results were impressive! High traffic areas cleaned up beautifully as did the few spots but I pointed out.
Thank you!
The service was much faster than I expected and the work was very well done!
Thomas was incredible! He was kind and explained everything. He was extremely knowledgeable and could give great recommendations! The carpets were so clean even my 9 year old boys noticed!
Best carpet cleaning we have ever had done!
1. No chemicals used or smell left behind.
2. Most of the moisture is sucked out so carpet dries quickly.
3. Willing to return to correct mistakes or clean missed areas.
4. Prefer to work with locally-owned businesses.
great tech
got the carpets very clean without leaving a residue
Less harmful chemicals. Prompt response and explaining the process well.
Professional, Courteous, and excellent results. Ryan was on time and did a great job!