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based on 18279 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service tech was great, very professional and did a thorough/diligent job. Thanks!
Tevin was fantastic as always! He went above and beyond, doing more than was asked and even dealing with a tight timeline because we had a reservation we wanted to get to. Such a great guy!
Originally, everything was fine and the technician was great. We aren’t living at the house, so we just went back yesterday only to find that the carpets were full of dog hair still (from previous owner) and even after paying extra for ab odor treatment, there are still large areas that snell really bad. We were planning to move today and had a truck and helping hands ready. Unfortunately, we don’t feel comfortable moving forward with putting our items and moving our young children into a home with the carpet still so dirty. I called and the person on the phone was unable to schedule someone else to come out or authorize a refund for me and said I have to wait until the manager is in tomorrow. This is all extremely frustrating as we would like to have the carpets either recleaned by Zerorez this weekend or hire someone else to do it right this weekend so we can still move. We are very dissatisfied and will not be recommending zerorez at this time.
Great tech with Ryan! Good clean. Efficient.
My tech Andy Anderson was great. He took the time to listen to and address my concerns. He was very knowledgeable, and very pleasant overall. I also like that Zerorez is safe for my pets.
Straight forward and professional employees
Very professional service. Carpets are always very clean and smell fresh afterwards. Technician, Ryan is excellent at explaining the entire process and going above and beyond to meet our specific needs.
I was very pleased with the service from ZeroRes from the beginning to the completion.
Andy did an excellent job especially removing some very stubborn stains. I would definitely use this service in the future.
Service was great but cost more than expected
Cody was kind, respectful, and a very hard worker. He really took his time, and it showed. Carpets are bright and stains are gone!
I still smelled the vomit smell on my area rug that my dog threw up on. The last time couple times we've had it cleaned for the same reason, it smelled clean when we got it back but this time we didn't get as good of results. It also took way too long to get it back to us. Over 2 weeks without it was a little frustrating.
I like your technician - Matt - and his ability to use your products and services
I was given a choice as to when my area rug would be returned. I chose 1:00 PM. This is important because my significant other sleeps in until noon. It was delivered at 9:00 AM which set off our dogs and woke up my partner. However, the bigger disappointment was the surprise $30 delivery fee that was required upon delivery. I was never told that there would be such a fee,How can there be a fee for returning my carpet to me? Why wasn't such a fee ever mentioned or included in the price of service? I was shocked when your employee demanded the payment and too focused on quieting the dogs to argue the point. I would appreciate a $30 refund.
It was all quick and easy. Easy to schedule, they showed up early and the room looks great now.
Your technicians are very professional and do a wonderful job! Our gold recliner was cleaned and it looks very nice.....better than expected!
fast, no smell
The service and profess of cleaning are great!
Professional personnel, thorough cleaning achieved, and great chemical free product used. Thank you, Zerorez!
Extremely professional and take extreme care of your furniture and belongings and they even cover your wood door frames from scratching.
I love how my carpets look afterwards.
Your guys were very professional and did an outstanding job on my carpets and couch! Would recommend to everyone!
Friendly, knowledgeable staff
Hard work, polite, helpful and dedicated to do the job!
My technician was very kind and informative.
The concept of no residue from other cleaning products. Seems to dry more quickly than other carpet cleaning.
Tevin was very professional. Our carpet looks great!
Everything
We did have a problem and you are scheduled to come out and sort it out next week on the 12th. Assuming all goes well, you get a "10". I have been a customer and prior user and very pleased overall.
Easy process and fair pricing.
The tech was great! He did a great job.
Your Staff does an excellent job. Cody came and cleaned my carpets and was very informative and pleasant to deal with.