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based on 18279 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Cost
Tom Britt - loved the entire experience! never had loyalty to a carpet cleaning company until now. Well done!
The cleaning revitalized my aging carpet. Brightened it and fluffed it up. No crunchy felling on the surface. Thomas was courteous and friendly text.
Easy to schedule, thorough cleaning without residue.
Friendly worker.
On time appointments
I am astonished at the new life found in the old carpet. It need not be replaced. The tec arrived on time, was professional and explained the science behind Zerorez treatment which was a bonus. Made me feel I had gotten my moneys' worth. Thank you Zerorez.
The company technician is thorough and quick to complete the job.
After my carpet dried, there were still yellow spots that still smell of dog pee, even after paying for the extra pet treatment.
I called and left a message reporting this issue.
Allison
Our first experience with Zerorez was to clean our living room carpet in preparation of selling our home. The carpet was 15 years old, didn't look worn, but had old dog urine stains. I tried several store brand carpet cleaners, but they only made the stain more of a dirt magnet. I didn't have much hope that Zerorez could help, but their advertisements were convincing. Andy Anderson was our technician and was very skilled and professional and I was astounded that he was able to visibly remove every stained area. We were thrilled and praised Zerorez to others.
We purchased another home and the living room carpet was only 3 years old, but badly spotted in front of the homeowners recliners and a track into the sunroom. We weren't concerned thinking Zerorez could clean this carpet just as good as our previous home's carpet. We had requested Andy, but he was not available. Truthfully, we were disappointed that Zerorez's cleaning method was not able to clean this carpet as impressively as it did in our previous home. It looked maybe a tiny bit better, but the dirty areas are still very noticeable and we get comments like " this living room just needs to have the carpet cleaned and it will be great". Then we have to tell them, it has been professionally cleaned. :(
It was a great experience from the scheduling to the cleaner that came out.
Our carpets and furniture look brand new again. Tevin was also great to work with!
Great job cleaning our carpet.
Thanks
I thought the carpet looked good but the next day one of the stains he tried to removed turned a reddish orange color. Could I have him to come back to go over the stain again?
The tech did a great job. Wasd on time and polite
Charged almost $120 to clean tile and it wasn’t done well. Found lots of marks. Sent pictures and never heard back
Very professional & my rugs looks awesome! I will use Zerorez again.
Very clean, friendly service.
I love how professional the people are who have come out to clean our carpets and floors. I always feel safe having them in the house. These people work hard, too! Our carpets are older but when Zerorez leaves, they always look nice and clean! I highly recommend the pet treatment if you have any pet accident areas.
Technician did an excellent job and was very polite a d friendly. My carpets looked amazing.
Great service
The technician was on time and very polite.
The technician who cleaned our carpets was Thomas, he was very professional and
answered all our questions.
I recently called to inform
You that after my carpets were cleaned and dried, there was still a urine odor. The lady on the phone gave me options that I could chose from for a significant price. She mentioned speaking to her manager and I said I would be happy to talk with him. I was told he would give me a call but I have yet to hear from anyone and that was 2 weeks ago. I was not rude or demanding, I just didn’t think I should have to pay again when that was the whole reason I got them cleaned in the first place.
Friendly knowledge staff
Carpet looks great
Our tech had great service and was thoughtful and clean. Our carpet cleaning was very satisfactory.
Easy to schedule appointments online and the carpet looks when you’re done!
Nice and professional technician. Carpet dries fast and doesn’t have a chemical odor.
Professional, knowledgeable and thorough
Quality of work.