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based on 18280 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quit sending feedback/survey requests……….other than that. It was fine. I don’t believe in doing more than ONE survey PER service
Easy and complete service
My technician was fantastic. Right on time and very thorough.
Carpets looked great and dry time was minimal.
Tech was super efficient and did a great job cleaning the carpet in our space.
I was pleased with how the gentlemen did clean my furniture and carpet was after it was done. But, when I moved the one chair back into place a day later, there were 2 brown spots from the front legs of that chair.
Then the second gentlemen came and worked on removing the brown stains. They are lighter but please send someone to get rid of these stains for me.
Thank you
Name removed
Less dry time, and super helpful friendly staff.
I love ZeroRez! My carpets are so clean and there is no crispy carpet left behind once they have cleaned. Thomas Bunnell was friendly, courteous, and made sure the carpets were cleaned to our liking. Thank you for clean carpets, ZeroRez!
quick, convenient, reasonable price, tech explained everything, on time, results are great.
Ryan was very informative & he did a superb job!!! He was friendly & explained how Zerorez worked with water not the chemicals other companies use! This is important because I have small dogs, I have severe health problems, allergies, & I am on oxygen!! In the future I would like Ryan to come out only! My father Terry Doppler is having you out on Jan 4th in Plainfield if you can send him his way! Thanks Awesome job & product as well pricing nest compared to other companies! I even forgot my coupon $10 off lol.
Very professional on time thorough and made sure everything was put back the way I had it 10 out of 10 would recommend this to everyone
Tech (Cody) was courteous and appeared to perform all cleaning services well. Very easy overall process
Simple and easy high quality service.
We had a terrible experience with the guy who came to clean our carpet. He was in a hurry. The steps were soaking wet. I asked him if he would soak up more water out of the steps and he said no. He argued with me untiI I said I wasn’t going to argue with him anymore. There was a small area that I asked him to go over again and he argued about doing it again. I had enough of him and had my husband deal with him. He was yelling to my husband. I could hear him 2 rooms away with the door closed. He told my husband he wasn’t making any money off of us. I asked him to leave our house. I had to lay towels on my steps to get the water soaked out of them. It would have taken days to dry.
Our technician Andy was so kind. He went above and beyond to make sure we were happy with the cleaning and he did a great job. This was our 3rd time using Zerorez and have been pleased each time!
Very fast service, reliable, and excellent quality work. I'm a Zerorez regular.
This is our second time using Zerorez for our sofa and I couldn’t be happier. And the technician was so polite and on time! Thank you!
The kindness of the techs and how no chemicals are used
Ryan was great!
Ryan was very professional
Very good service. Carpet looked great. The service man was very good and respectful.
We had a minor issue with our original treatment, not with the personnel but the operation. The company was very responsive and did what they could to rectify the situation. Thank you for the quick response.
Clean carpets 😃
Love everything about it! Will request my same technician again.
Safe chemicals and works fast. Products removed large stain that I was not able to get out.
I was really surprised to see how clean the carpet came since it had not been cleaned in 20 years.
The technician was very thorough and professional.
Tevin was prepared on his timely arrival. He seemed to have a lot of knowledge and experience and we had great results.
Makes the carpet feel and look brand new. Got out all pet stains. Dries quick and leaves no odor behind.
They got everything from the previous owner up! There were spots all over my off white carpet and its all up! It feels like its our home now and I don't feel like the house is dirty. They wer in and out quick as well. Thanks Zerorez! Amazing job!