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based on 18279 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Technicians were great! They were respectful of my house and took every caution to make sure hoses didn’t cause any damage while being stretched throughout the house. The carpet looked amazing after the cleaning, but it was more damp then I had expected. I’d suggest making sure you run your own fans and open windows in rooms that were cleaned, otherwise it will smell like mildew as the carpet dries out.
Ryan did a great job. He was very informative and the house smelled so good.
The service was outstanding! I learned about the ZrClean technology, patented by Zerorez, making them a-no brainer to hire them for carpet cleaning & more! My carpets look and smell fantastic!
Leroy did a fantastic job
It is so environmentally friendly and we don’t need to worry about fumes harming our two parrots.
The liw residue and the commitment to customer understanding and satisfaction.
Just wanted to say, but Andy the technician was very professional and explained everything in detail as to what he was doing. If I had any questions he had an answer that satisfied me. When he was done the carpets look good and we were very happy.
poor communication and they did do what they said
I like the natural substances used to make the product.My carpets feel and look cleaner,much better product than other companies I have used prior.The tech was very professional and knowledgeable.Zerorez is the only company that I will use in the future.
Technician was very polite and knowledgeable about the products and services. He did a great job.
I wanted to wait my carpet was dry. My carpet is about a year 1/2 old, it looks brand new! Very nice tech. Good experience all around!
Professional, prompt and courteous. Very hard working and results were amazing!
I have always used a certain other carpet cleaning company and was interested in the no soap and no chemicals. It was incredibly easy to schedule and they came out quickly. The tech that came was super nice and very informative. Cleaned the entire house and the carpets look fantastic!
You were very concerned when I expressed I was unhappy with the upholstery cleaning and came back ASAP to make it right
The scheduling process was easy and communication was great! The technician was very knowledgeable and professional! The end result was wonderful - my carpets look great!!!
Ryan was very informative and explained the whole process. He told me what to expect after he finished on some of the spots that were hard to remove.
Very careful with the furniture that could not be moved.
Will use again.
The technician was very knowledgeable and explained everything to me in detail so I knew what to expect.
Thomas ,the genwho did the work is awesome!
Ryan was very nice, helpful and did a great job’ The carpet looks great and there was no sticky residue! And I feel the price was reasonable.
Easy to schedule. Very professional technician called ahead and arrived on time. AND my old carpet looks great!!
I DIDN'T NOTICE TIL AFTER HE LEFT THAT HE DIDN'T USE THE SWEEPER TO GET ALL THE DOG HAIR OUT OF THE CARPET. THE CARPET WAS ONLY DAMP AFTER HE LEFT. IT IS USUALLY A LITTLE WET. THE CARPET WAS STIFF LIKE HE DIDN'T GET ALL THE SOAP OUT.
always clean and beautiful after your visits. I should hope for a referral fee since I referred Kathy across the street and you cleaned hers the same day.
I let the customers know how long it takes the carpet to dry. It took longer than the man said 4 to 6 hours it was not dry fully it the next day.
Shower and floor tile cleaning was not what I expected. I was not there to review before they finished - husband was Carpets looked great and the tech took extra time to work on a spot it still didn’t come up, but he tried hard
There are several reasons.
1. While the tech was cleaning the carpets he damaged the door, wall and molding moving around his equipment. He didn't even tell us what he did and just left without telling us anything. This is not professional and I am not happy with this at all.
2. The carpet do not look any different than before and did not see any significant difference after it was done
3. The walk in closet had so much moisture left that I had to replace the carpet due to bad odor.
I will not recommend anyone
Although I believe your products and procedures are very good, the Technician that does the work is going to keep or get you more business.
This last trip with Andie as the Technician, his work habits and ability to clean the carpet were very good but he needs to be more careful around the wood work as I will have to touch up the paint in a lot of places.
The area beneath the truck has left a brown residue on the concrete drive which I hope will come off with a pressure washer when it gets warmer
Zerorez is my only go to carpet care service. Great value and very fine employees.
I called and scheduled tile/grout cleaning. I was given a quote and scheduled. Upon arrival, it was discovered that the quote I was given was for carpet cleaning. The tile/grout was approximately 5 times more expensive than the quote that I was originally given. I did not get all desired areas cleaned because of the cost difference.
Well the liquid that smells good makes the carpet seem like brand new.
The people are very nice