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based on 18450 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wuick
very good employees
The cleaning seemed rushed and didn't meet my expectations.
Leroy was prompt and curteous. The carpets look better than the last company who cleaned them. Leroy was able to remove many spots and greatly lighted others.
Address spots on first visit so a return is not needed. This should be included in initial cost.
Lower prices for outdoor rug cleaning — I could buy a new one for the price you are charging
Efficient and professional service
Professional, knowledgeable and they do great work.
Carpet looks amazing! The staff worked miracles! Thank you so much
Technician Dereck arrived on time. He was professional and did an excellent job cleaning our carpets. The application/cleaning process was very thorough and covered all the specified areas. The carpet dried in about 4-6 hours which is much faster than our prior experience with chemical cleaners. Following application, our carpets were clean and all spots had been removed. The price was reasonable for the value delivered.
Showed up early and did very nice job !!!
ON TIME ! DID A GREAT JOB
Technician Matt was on time, took care in our home and worked quickly. We have used Zerorez several times and have been happy with their work each time.
The end results were amazing. You were able to remove stains that had been there for a long time!
Very nice job cleaning the tough spots and great customer service!
Fast friendly and effective!
Andy did a great job in cleaning our carpets. He was friendly, courteous and careful.
Thanks.
Derek was exceptional; very professional and knowledgeable.
The service technician, Ryan, was excellent and cleaning services were top-notch. They cleaned our carpets and upholstered furniture and everything looked and smelled very clean.
We will definitely continue to use ZeroRez in the future!
We moved into our home a year and a half ago (brand new carpet), and during this time our old boxer has laid on the carpet (our pets do not soil the carpet just lay on it where the sun shines) because he enjoys sun bathing. With that the dogs hair and dander has left behind a dog smell. We decided to go with your company because of the no chemicals that go on the carpet, and the amazing reviews that went along with. We spent extra funds to go with the pet cleaning in order to get the smell out. It’s been a week since the cleaning, and I keep telling my husband that I think it smells worst now than it did before! The smell of dog is very apparent to me, and I wish I would have gone with another company. I am at the point where I am considering hiring Stanley steamer to come out and clean the carpets (a week after you did) to get the dog smell out. The technician who came out was absolutely amazing, and showed me the pet hair that our dyson could not get out, and I loved that! I just feel for the cost spent on your service I should absolutely not be considering hiring another carpet cleaner a week later. Did the technician use the correct cleaner when cleaning our carpet? Very disappointing situation.
Thomas was great!
Very professional and went the extra step for service.
did not have pet odorizer and did not let me know before the appointment.
I appreciate your guarantee because without it I don’t think I’d be able to recommend zero rez at all. The first time the carpet didn’t dry for 48 hours and the spots that I was looking to have cleaned were larger than before. The second time the technician worked hard to reduce the drying time and the spots were nearly eliminated. Overall I’m happy with the final result.
Convenient and clean
My technician was excellent.
Thomas was wonderful - professional and thorough. The carpets look brand new! Thank you!
I was extremely pleased with the carpet-cleaning service that was provided. Last year I had my kitchen tile cleaned and was not especially pleased, but I'm glad I gave you a second chance because my carpets look fantastic!
My carpet cleaning technician, Matt, was great. He explained his process and took the time to make sure he covered every part of the floor. And when it came to my sofa he tested the fabric to see if it was suitable to clean. He was very cautious and did an impeccable job.
I'm a very happy customer!
Very simple & fast service! Our technician went into detail about services, cleaning was fast! :)