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based on 18274 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Tevin did a great job! He was thorough and friendly.
Sorry but really disappointed in your cleaning technique. First had my carpet cleaned at the beginning of October with some pet stains needing sub extraction. Although those stains came out fairly clean, the other pet stains that were not sub extracted did not & really showed up worse after the carpet was dry & appeared larger stained than they were before. I called & was offered a redo which was done a few weeks later. Again, same thing happened! Seemed okay until it dried. Whatever spray was being used on my carpet has done nothing but left the stain as before. I appreciated the free redo but it still didn’t solve the issue!
It was very fast and got the carpets cleaner than we could’ve done ourselves!!
The carpet looked great when completed, it did take longer to drive than I expected, but it was worth it. The guys who came to the house were very friendly and accommodating.
every thing was great
Best carpet cleaning and workers
Cleaned my carpet well!
The cleaner was great! Very informative!
Great customer service and our carpet looks great. No residue, traffic areas cleaned up nicely.
We have already referred you to our friends and family.
Very pleased with knowledgeable technician, who answered all my questions. Also like that drying time for carpet doesn’t take very long.
I have used Zerorez in the past and will definitely use them again in the future.
Great service and my carpet looks new!
Timely and thorough.
Efficiency
Very professional, explained cleaning and treatment process as well as pricing up front. Provided updates and suggestions to make the most of the cleaning as he went.
The cleaning left a terrible smell in the house. I am told now that we should have asked for a "pet" cleaning because we had pets. I was not given this option when I book. I feel that this should have been discussed up front. We put the house on the market 72 hours after the cleaning and had to work around the clock to correct this.
Brandon did an excellent job. Very efficient I also like the no chemical smell, things dried really quickly.
I love the way the carpets look after cleaning. The worker was very thorough in his work and took time to discuss some issues with me. I like that it doesn't leave a crunchy feeling once the carpets are dry. Job well done!!
I appreciated how clean our carpet and sectional was. Our sectional needed a serious clean and he worked super hard to make sure it met our expectations. Will definitely use again.
Technician was very friendly and did a great job. Our carpets look really good
Very friendly did a nice job. I would recommend them to anybody.
Great! Dried fast
The job was well done and the gentleman very polite. However, I do not feel that pricing was explained well when I made my on line appointment. A better definition of exactly what is covered for what price would be a major improvement.
Our carpet looks so clean. Most of the stains were removed.
The 2 guys who cleaned my carpets were thorough and well versed. Great job. Carpets look great.
Honesty about your products
Always within time frame given. Techs are very professional and efficient. Do a good job getting carpet clean.
I was very impressed with your tech (Scott). He was polite, informative, on time and his work echic was excellent!
Fast and efficient.
Service I received was excellent.
Tech was great. Pricing is slight misleading when reading it on line.
Brandon was very friendly and explained everything he was doing. I do however have one stain that came back that wasn't extracted all the way.