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based on 18274 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I can’t remember one man’s name but he and Curtis were fast, kind and careful of my house. They seem to have gotten out the stains and the traffic areas look better.
Courteous and professional tech and the carpets are super clean! Thanks!!
That yo don’t use chemicals and soaps to clean the carpet.
Prompt, courteous employees. Carpets are not overly wet when finished
Tech did an excellent job!
How very thorough you were in getting to all the areas I needed cleaning.
Everyone I've spoken to has been so helpful, kind, and courteous! Zerorez worked with my specific needs and went above and beyond. Brandon showed up exactly when he said he would, answered all of my questions, and did a fantastic job!
*Easy to schedule
*Friendly and knowledgeable technicians
*Respectful of my home with equipment
*Thorough cleaning
*Carpets were left fresh and clean
*Minimal dry time afterwards
Thomas did a great job explaining what services could be provided. My carpets were immaculate by the time he was done!
Did not move my dining room chairs to clean. No protectors for under the chairs or other wood furniture - we moved most of it out but we left a very few. No covers for our wood floors or area rug in the entry. Always did this before very unhappy with the service this year and it cost a lot more.
Your people are very considerate and do a great job for a very reasonable price
We have had Zerorez in the past. Always due a good job!
Fast service, good, quality, clean.
The technician was very nice and helpful, he successfully removed a spot that previously other services were unable to remove.
I will highly recommend your services.
Kevin did a great job and vary knowledgeable of his job and will refer him to my friend and families
They 2 guys that cleaned my carpet were the best. They truthfully treated it like it was their own. I watched them from a distance and did not miss an inch or cut any corners. The carpet looked so bad I did not know if it was worth cleaning but I have used Zerorez before on my basement and it looks new and the carpet is 21 years old. This time they did the upstairs that is also 21 years old and with pets and kids it looked really bad. These 2 guys were the best.
I could not possibly be more pleased with their work.
thank you
The technician was prompt and professional. The cleaning was done quickly and all of the stains were removed.
Process was easy and carpets looked great. tech was very nice . It was a very good experience
I would definitely recommend Zerorez to anyone. They were prompt and efficient. We had Brandon clean our carpets. He was very friendly and professional. We had a stain reshow after our carpets were cleaned and they sent Brandon back at no charge. Brandon went over and beyond. It's a very satisfying feeling when a company treats their customers well.
Service tech was friendly and professional. He did a great job.
I appreciate the prompt attention to the extra cleaning my carpet needed. Thank you.
The quality of work by the assigned Technician was horrible. I wish I could attach photos so that you could see the shabby work of your technician, but I will attach the photos in a public review of Zerorez. It includes leaving a return ceiling vent cover hanging from one screw; leaving tape on several ceiling & floor vents; lack of quality in the furnace trunk cutouts while also leaving all the cut pieces of duct laying on the furnace room floor; leaving the furnace filter out and lying on the ground while also leaving the filter door wide open; poorly attaching the cut-out covers, leaving day-light around each one (I had to fix each cover myself with aluminum duct tape to properly seal around the patch; incorrectly applying the vent cover tape and blowing debris all over my office; dragging the equipment across our hardwood floors and against door jambs; in the middle of the service I noticed the tech walking down the street away from our home. I went asked him why he wasn't in our home finishing the project. He informed me that his equipment keeps overheating and tripping and he has to let it cool down, so while it cooled down he was getting his steps in - ARE YOU KIDDING ME! I have already shared with several neighbors who were considering having their ducts cleaned.
Our technician, Cole, was profession and thorough. He showed us the before and after photos of the work he did on our ducts and dryer vent. I am glad we made this investment in our home.
I am always pleased with the carpet cleaning and how prompt the tech is. I also really like the spot remover you sell. I have two dogs and they produce spots freqently. A shout out to Matt who did a great job and was so nice and informative
The Technician was very informative and pleasant to work with.
The technician an asset to your company.
Really took the time for concerns with pet stains, had upholstery done also and did fantastic job
I have used ZeroRez several times over the years. I wouldn't choose any other service. The results are fantastic. The prices are reasonable, and the technicians are respectful and diligent.
That Zeroz process doesn’t use soaps to clean the carpets and furniture. That keeps down on the residue left by soaps and solutions that other companies use.
The carpet looks great after cleaning; and short drying time
Had furniture cleaned and it looks worse.