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based on 18448 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Nice job when done
I know when I call ZeroRez, that I’m going to get great service at a fair price!
Clean with no residue on carpets or furniture
Called the day before scheduled service and was
told we were first on the list and they would arrive
at 8 am. We set our schedules around this to be
accurate and expected the service to be
performed between the window of 8-10 am. The
gentleman that did the cleaning called the day of
service to let us know he was 35 mins out and this
was at shortly after 10 am. He said the home he
just cleaned was suppose to be done in the
afternoon but was first on the list??? Very
dissatisfied with the scheduling dept. of this
company. Have used them twice now and the
service has been great but the scheduling issues
this time will make us think twice about using them again.
Marcus was very nice and did apologize but also said he didn’t understand the mix up.
I was told late afternoon my tech would not arrive until 8p and could I reschedule. After stating that due to not being home due to work the next two days plus having company arriving two days later, it wa a imperative I have someone show up. I was told someone would try to show up. I didn’t hear back, I called and then my husband called. My husband finally learned that the tech would
still be there when he was done with his current job. Luckily, he showed up around 645/700. My frustration is that a delay should not be a reason for me to reschedule and then the lack of communication. Even if a customer is unhappy and frustrated, appeasing the customer and providing thorough communication is important and part of customer service. The tech did an excellent job with our carpets and ultimately we were taken care of in the same day, despite the poor communication and customer service.
After the third try with other technicians, Andy was excellent. He fixed the problem and was very personable and friendly and concerned.
Consistently great job.
Everything looks so clean and crash every time
They called like they said, to let me know when they'd arrive and showed up on time. He answered any questions and told me what they would be doing. The young man worked constantly and quietly. He seemed to do a very nice job!!
It wasn’t that I was disappointed, but I was not impressed with your service. There was nothing about your company that made you stand out against other companies I’ve used. I don’t want anything from you. I’m just giving you feedback, because you asked for it.
Punctuality
Polite
Professional
Great job! Quick, friendly, clean and professional. Highly recommend.
Although we’ve used your company before (twice) and been quite satisfied, this experience was not as complete. I had pointed out to the cleaner two specific areas in the house that were particularly soiled with stains. This carpet was newer and had never been cleaned, so these were only a few years old. Within 24 hours after the cleaning, as we were sitting in the sunroom, I realized that those stains, the most obvious in the house, were still very apparent. These were the reason I had opted for a cleaning! So, no, I’m not overwhelmed with this job. Will I use Zerorez again? Unlikely.
Carpet cleaning great! Tile was 9/10 due to edges being missed
Marcus was great and very professional. He gave supreme service. Would recommend service by him again.
Not interested. If you can't do it right the first time.why get a second chance.
Everything was good! Thanks First name removed
Safe for pets and cleans very well y
I like the staff and how well your service cleans but would like to have them out cardboard squares under legs if some items.
No soap residue
Carpet looks amazing. thank you!
All natural
excellent job. got all the spots out. dried the carpet as best as could be before he left
None of my stains are gone
We were able to book service in a reasonable time, and our technician came at the time expected. Thomas was friendly and professional, and our carpets look great!
The cleanly feel of the carpet when completed.
I like that no chemicals are used. My furniture looks great! The technician was very informative and did a great job.
Used Zerorez before and service was nice.
Efficient and thorough!