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based on 18801 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Pricing. The technician that cleaned our rugs was excellent!!! Thank him again for us.
Easy to schedule, good communication and the tech was very professional and did a fantastic job.
I knew everything was clean and not just seemed clean. Made my carpets and furniture look like new.
Your rep did a good job on the carpet .he left everyone else in a orderly manner
Easy scheduling, explained process/services onsite, competitive pricing, friendly technician and quality work.
Come look at my bedroom and you will see why, I was able to get a stain out of my family room myself.
The technician Matt, definitely was very thorough. He asked about any concerns we may have about certain areas. He did a beautiful job and we would not hesitate to recommend Zerorez to friends and family. Thank you.
The service personal are very knowledgeable about their products. I was pleased with the service and the person doing it.
Liked the young man doing the job very professional and explained everything.
No sticky detergents used to make carpet stand up and hard.
I will use them again.
Didn't specifically spot highly travel areas or visible dark spots
My carpets and floors look great and Tevin did a great job. He explained each step of the service and what to expect. He was timely and efficient.
My carpet looks wonderful, the technician answered all my questions and was very knowledgeable.
I booked an appointment with a time frame of 10:00-2:00. At about 11:45 the technician called and asked for clarification about where I lived. Turns out, he was in Greenwood and I live in Westfield. He said he’d be at my house around 12:30. I then got another call from him and he said he’d made a mistake- he was looking at the wrong client, and he had 2 other houses to clean before mine. He said my time frame was 4:00-6:00. I told him this definitely was not the time I’d booked because I had plans that night and I knew it would conflict. He said I’d have to call the main line and talk to them. I did, and they said someone called in sick so they had to move things around. They “forgot” to tell me. I understand that things happen, but not communicating this or even asking if the new time works is not acceptable. I explained that I had plans and the only solution he gave was letting the technician stay after I have to leave and letting him lock up. That is not a reasonable solution! The technician ended up coming around 4:15 so I was still at home and it worked out, but he spent about 30 minutes cleaning 3 rooms which is about 1/3 of the time it normally takes. He did clean the hallway for free, which was nice. The whole experience was a terrible reflection of your company and I would not book again if it was my first time and I thought this was normally how it was run. There really were not any apologies or inquiries about how to make the situation better, which was also unacceptable.
Our rep, Zack, was awesome!! Our carpets look amazing!!
Excellent service and carpets look great!
We had to call, the afternoon before the service, to learn when the technician would arrive. — The other company we use to clean the carpet gives a substantial discount it I move a majority of the furniture & fragile items. Why don’t you?
He did a awesome job. It was nice clean and professional.
Quick & efficient
Very attentive tech. Nice, clean tile and grout after!
Done very professionally and fast
Your service technician was very knowledgeable and efficient. He explained each step in the process. We have been very pleased with our results.
Very professional, explained the process and very happy with the results.
Great job, very professional.
Customer service
It was the best job ever! No harmful chemicals, carpet looks brand new. Will definitely use your services in the future and recommend you to family and friends!
Carpet is older and edges were not made
Clean. Areas that were spotted have returned.
Seemed very wet for many hours
We liked the good work that your tech performed. Thomas was a very friendly person also.
My technician was able to get several stains out of the carpet. Did a nice job on the furniture.
Carpet is drier when they finish.