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based on 18448 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The gentleman were professional and explained what was going to happen. We went over the contract and they wasted no time getting started. After they were done the carpet look brand new.
Carpets looked so much better. Brighter and stains gone or minimized.
The filtration of the water used
Product and employee professionalism
Professional and great product.
Our carpet smells. They did not use any deodorizers or pet neutralizers to eliminate pet odors as requested. Have to hire another company to come in and fix the problem. Thanks
They pick up everything!
Derrick was very polite. I have not been downstairs since; I do still smell the cat as I go past the stairs as the door is shut. Derrick said the4 smell is in the wood. The cat has not been downstairs since.
The person who came out to clean our carpets was very friendly and did a fantastic job.
Love everything about the process and appreciate the informative technician!! Will definitely use again
Efficient, great results,
Good job
Everything turned out well and the technician was courteous and knowledgeable.
Carpets look so much better and Derek did a great job of explaining the process and expectations.
Picks up dirt you don’t even see with your naked eyes. House smells so much better after carpets cleaned Best carpet cleaning company in Indianapolis. My husband owned his own carpet cleaning company. He was in business for 30 years. So when I say it’s the best it really is.
Technician was wonderful, prompt and thorough, did a wonderful job!
Technician, Ryan, was very efficient, personable and made sure he gave extra attention to carpet areas of concern to me. I will ask for him by name the next time I use Zerorez. I have never been disappointed in Zerorez and will continue to use them in the future.
Very excellent service and results.
Good service, carpet looks great.
Marcus did a great job. Thanks Zerorez.
Cleaned up well and dried well.
Knowledgeable serviceman, respectful, good job.
You need to have an agitator for cleaning steps. Steps are the areas that receive most traffic. The steps need to be scrubbed or have an actual special agitator tool to loosen up and scrub some of the dirt or stains.
A small agitator tool could also be used for small stains instead of just putting the pretreat on the stain. Some stains need a little extra "elbow grease" to get a stain out.
I also think the tile/grout cleaning process should probably drain and clean the water used after the floor has been gone over once. Otherwise, some of the dirt in staying on the floor or grout.
All in all, we are pretty happy. We have used your company for our current home and prior home in Meridian Kessler. Both homes we had tile/grout cleaning and carpet cleaning. You can tell a difference but there are a few places where a little more attention is needed. ie. Steps and a few stains. But if a tool doesn't exist to scrub the area, it won't help. Thank you.
The technician did a great job, especially on our stubborn spots. He took his time to do his best.
Professional & efficient
It's easy to get an appointment. Technicians do a great job in a timely manner.
On time, courteous, thorough job and the cost was reasonable.
Very nice tech. In and out fast. Carpet dried quickly.
The technician was very thorough and did a great job!
Great results and friendly staff! đź‘Ź