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based on 18279 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On time, courteous, good job
The service was very good, timely and the representative was professional. He was well prepared and got right to work.
The carpets look good and dried fairly quickly.
Nice Job.
Many Thanks!
Every technician we’ve had has been friendly, efficient and knowledgeable about the product and process!
My carpet is getting older and I thought it was going to need to be replaced. Our dog has urinated on it about 4 times. With inflation we really could not do that now so having been pleased with zerorez in the past, we used them again....Good decision!! The technician was top notch and the rugs will be around another year. The company was recommended by a professional cleaning service. Good call, Rebecca.
My carpets are clean and there are no overpowering scents. The staff is courteous and professional.
You are prompt, to a thorough job, have fans to start the drying quickly.
I have had both my carpets and furniture cleaned and they have come out well.
Had sectional cleaned. Overall was pleased. Technician was polite, respectful of household, and thorough. I don't believe in giving a perfect score for anything (always something that could have been done a little better), but this was pretty close.
You were flexible when we needed to move our cleaning date because our son was born 4 weeks earlier! Also, carpet looks great and feels clean.
Did a great job, rug and carpet look great. Can't wait for them to be able to do the rest of the house.
If you have an appointment for a cleaning, odds are 50/50 that it will be canceled due to sick employees.
Professionalism of tech, how the tech explained the process, timeliness of arrival and quality of cleaning service
After drying, steps did not look clean at all.
I had 2 service people, they were both just great. Very professional and ver helpful. They did a great job. It did take 2 days for carpet to dry. The humidity was very high. But its dry now and I am pleased.
Availability, speed of service. Grout turned out great and carpet looked brand new!
Third time is the charm. Carpet looks great now. Thanks
Ease of scheduling, attentiveness of Thomas and Marcus to detail, explanation of how system works. And excellence of outcome!
Quick and efficient . Good job!
Had carpets cleaned at a freshly cleaned rental property. Couple of handprints left on the walls on stairwell and the technician clogged the toilet and left it full and disgusting! Reached out to store regarding the matter, was told manager would call me back to solve the issue. Never received a call back. $500 got me clean carpets,but left with a clogged, disgusting toilet and poor customer service.
They responded quickly and respectfully to a carpet problem I was having
Staff. Detailed. Clean
Technician was friendly, professional, and did a great job.
There were some areas that didn't get completely clean.
Everything is sparkling clean and smells great when they're done. Very personable technicians that answer any questions you have.
Great job, great experience!
28 hours since cleaning.....basement carpet still wet....stairs are soggy. Air turned up and fan blowing on carpet.
still some residual stains. not perfectly clean for the price. professional staff
Carpets this time were not as dry and took over a day to completely dry.
Other than that, all is good.
I was scheduled for 7 rooms service, they finished 5, that was well cleaned, but the floor of kitchen and one master breath room were not cleaned.
Dries quickly